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Have to sign in every time is bad
Dodgy feeling about this outfit.
It’s certainly not been a pleasant experience shopping online here today. I can’t say that I felt ‘Safe’ doing it either. I can’t quite put my finger on it as to why I don’t ’trust’ this outfit. Maybe it’s the fiver for delivery policy, arriving within in a week, whereas with Harvey Nichs it was always complimentary. Maybe it’s about going into the shop and seeing the half-empty shelves, and the looks on the faces of anxious staff. Maybe, I didn’t mind paying a bit of a premium for a relatively “seamless” on-line shopping service with Harvey Nichs. All I know is that these new customer policies, and the way these characters operate, make me not trust them, even as I’m spending money with them. It’s not been a pleasant experience - let’s put it that way. I shall only come back for sales.
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No help
No help impossible to find chat
Charging for delivery for order above 200£😐
Charging for delivery for order above 200£😐
Mr do
I order item size 9 then I received size 8/9 both of them different size. Not happy and it’s hard to get them return
App
Firstly, the stuff i buy is good.
Its the app, when trying to find my orders, they just disappear!
Then sent around in circles on the app trying to find them. Absolutely frustrating
Its the app, when trying to find my orders, they just disappear!
Then sent around in circles on the app trying to find them. Absolutely frustrating
Useless
This app can’t even get an address right and once ordered it cannot be changed utterly shambolic for a prestige brand
Great app
Ordered 10 received 2 no refund do not use on designer item they don’t post staff need police assistance or mailing service they use for next day delivery
Rubbish
I am waiting on a girls coat pink regatta size 3:4
I have tried to email you with everyone of the emails have come back failed so what is the point you take our money but when something goes wrong you have charged me for the coat so I am going on to trustpilot you give
Review 😡😡
I have tried to email you with everyone of the emails have come back failed so what is the point you take our money but when something goes wrong you have charged me for the coat so I am going on to trustpilot you give
Review 😡😡
Payment doesn’t accept vouchers is balance to pay is < £1
Wasted a lot of time buying vouchers to find out needed to have exact amount else balance to be over £1, to pay on a card, just a scheme to get you to buy more stuff. Not fair play
High Delivery Charges
No need for such high delivery rates
Rubbish
Cannot find where to pay
Great app
Ordered 10 received 2 no refund do not use on designer item they don’t post staff need police assistance
Returns process
Not fit for purpose
Absolutely rubbish
Dreadful app for trying to contact customer services due to an item sent with part of it missing. It is impossible to contact raise the issue with anyone I have emailed and still waiting for a response ! The app is useless when trying to raise any issues
FRASERS & Frazers+
What a combo!!! I am blown away with the quality of items they offer is premium. The app is human centred design. Easy to navigate and intuitive. Keep it up.
Holding on a chat for 2 hrs and disconnected
Shocking customer service, leaves a bad taste in my mouth and I am inclined not to purchase any more goods as a result
My favourite site
Get good quality attire at low prices for all the family and for your home too .My go to place as my family is big so I get great quality at a fair price.
Friendly app
Fraser groups is my one stop shop easy most of the time cheaper as compared to other shops
Horrendous app
This is the worst app Ive ever used , it is so hard to make a payment to your account there is no way to do it! It looks like the app is now saying you have to purchase something else then you can pay at the checkout on your account! Of course it pops up with messages to say you can do this and that but you go round in circles! No support no help, I’m going to citizens advise, all I want to do is make a payment!
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