Tons of ads
It’s ok to have tons of ads in such an application, but recently they’ve started taking a form of a popup that I need to manually close before I can view The Items They Want To Sell To Me. It is a very savvy business decision to make me use their store LESS and I’m happy for them.
Payment options are limited.
They need to get Apple Pay for quick and convenient shopping experience.
Update is bad!!!!!
I use this for coupons and my grocery list. The old version had it so you could expand or collapse your list, why would you remove that? It takes up so much space. I want to be able to see more than one item on my list at a time. I dont need to see the pics of my stuff.
Secondly, it used to be red with white font for the aisle numbers, but now it’s light blue, hard to see on the white background. Please fix it!
Secondly, it used to be red with white font for the aisle numbers, but now it’s light blue, hard to see on the white background. Please fix it!
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Absolutely Horrible…
I never leave app reviews but this app has gotten progressively worse over the past several months where it is basically useless now (same with the QFC sister app). They completely ruined the list function. I always used to sort by aisle descending when I was at the store. Now the sorting doesn’t work at all. Things seem to be in some random order. And for some reason they added thumbnail images for every item which makes it even clunkier.
And today, I noticed my saved lists were ALL GONE, except for the “active” one. I had a few lists saved that I depend on for events we host each year. GONE!!! 🤬
I have no idea what’s going on with their dev and QA (if they have one) teams but this is ridiculous!
And today, I noticed my saved lists were ALL GONE, except for the “active” one. I had a few lists saved that I depend on for events we host each year. GONE!!! 🤬
I have no idea what’s going on with their dev and QA (if they have one) teams but this is ridiculous!
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Buggy and Unusable for Pick Ups
I was hoping to place a pick up order, but everytime I add my address it says “Error updating address, try again later.” I’m unable to add my CC because it says the CVV is “too short” when it’s 3-digits, and the field to input says it needs to be 3-4 digits. Then it was saying Idaho is not a valid state. I finally gave up and placed an order with Super 1, which was much easier, faster, and straight forward than trying to work around and hunt for items on this buggy app.
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The worst shopping app available
The search feature is useless. Need shoes? Nope, but we will show you a variety of socks and underwear. Need zip ties? Nope, how about belts instead? If you need something, just hope the algorithm just happens to pop it up in an unrelated search
List Function has been destroyed
I honestly don’t understand how you took a feature that functioned so well and completely decimated it.
When you check an item as completed, it reorganizes the entire list so you have to exit out and go back in.
There are ghost items that show up without images for the product (which are already shown in the list) that cannot be removed no matter what you do. The setting feature to remove all items from list does not work. I have to reset the list using the website on my computer, which is phenomenally annoying.
And why did the list need to get buried under the cart. On old versions of the app the list was accessible from an icon on the main screen.
can we go back 5 version and get the functioning app back instead of this trash??
When you check an item as completed, it reorganizes the entire list so you have to exit out and go back in.
There are ghost items that show up without images for the product (which are already shown in the list) that cannot be removed no matter what you do. The setting feature to remove all items from list does not work. I have to reset the list using the website on my computer, which is phenomenally annoying.
And why did the list need to get buried under the cart. On old versions of the app the list was accessible from an icon on the main screen.
can we go back 5 version and get the functioning app back instead of this trash??
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FM JUNKY WE QUIT! shopping at Safeway now.
Apparently there is no one in the Fred Meyer realm that can help anyone with this app. This app used to be one of the best now it is worthy of the sewer. You would think someone at Fred Meyer corporation would know how to operate this app and be able to help people with it. But that’s not happening. There is no one in any of the Fred Meyer stores that I go to that knows how to operate the app. Who did they hire to create this update? It is garbage and there is no one available to help…. Welcome to Western Washington.
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Battery killer
21min on screen. 1min background. 29% of battery consumed and overheating phone. What is your app doing? Terrible new version.
Mobile app not working
The mobile app won't allow logging in
Make purchase history searchable
It’s really pretty obvious. Why can’t I search my purchase history. What brand of mayonnaise does my wife always buy? I don’t know and I’m not looking at every purchase for the last 6 months in the app while I stand in the aisle. Make this feature. Save husbands everywhere.
Why a list then a cart?
Why do I have to make a list and then move it to my cart to shop online? This extra step is frustrating.
Worst service ever
I had trouble logging in to my account after years of shopping without issue. The app and website wouldn’t allow me to reset the password. I called Kroger Connect Customer service both via phone & website chat and received the worst customer service. After holding about 10-15 min, someone responded on both phone & chat so I went with the phone call. On the phone she sounded disinterested and assumed I knew the meaning of their technical jargon. When I questioned what she meant she would only give me minimal info and I frequently had to ask multiple questions for something she should have already told me. For example. She asked me if I created an alternate ID. It took multiple questions for me to realize an alternate ID has to be a 10 digit number. She then placed me on hold for about 10 minutes, eventually transferring me to a different department who was nice but told me that the original person should have helped me and then transferred me back to a “supervisor” from the original team I contacted. She was kind but also wasn’t always clear in some of her requests. For example, she had me click a link that provided info on my device. She asked me for my iOS version and I told her, but later learned she was looking for something at the link she had me click. All around a dissatisfactory experience. Also, don’t bother trying to do a chat with customer service from an iPhone. It’s not designed correctly and you can’t see what you’re typing.
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Update Horrible
I don’t know why they made changes to the app, it was just fine before. The update is horribly difficult to use the grocery list part. The search does not appear when you’re making your list. Nothing about the update made it easier to use and it has so many weird glitches. Go back to the old one!!
Make shopping lists easier to reach
Using the app for in-store shopping keeps improving, but the shopping list is still too buried.
If someone mainly shops in store, which you can already set in the app, the Cart button should open their default list instead. That would make opening the list one tap instead of three.
Right now, you have to tap Cart, tap the lists icon at the top, then tap View List, even when there’s only one list. The list button should open the last-used list, with a control on that screen for switching lists. That’s one less tap for most people who use one regular list, and the same number of taps for people who need to switch.
Also, completed items should follow the Sort By setting, just like unchecked items. Right now, checked items seem to appear in random order, making it much harder to find items to uncheck for my next shopping trip.
If someone mainly shops in store, which you can already set in the app, the Cart button should open their default list instead. That would make opening the list one tap instead of three.
Right now, you have to tap Cart, tap the lists icon at the top, then tap View List, even when there’s only one list. The list button should open the last-used list, with a control on that screen for switching lists. That’s one less tap for most people who use one regular list, and the same number of taps for people who need to switch.
Also, completed items should follow the Sort By setting, just like unchecked items. Right now, checked items seem to appear in random order, making it much harder to find items to uncheck for my next shopping trip.
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Frustrated
I have been using this app for years, it’s been great.
Now I can’t even log in. Just keep getting a technical difficulties message. At the store, employees were signed in fine. I deleted the app and reinstalled, did all the things. Very frustrating
Now I can’t even log in. Just keep getting a technical difficulties message. At the store, employees were signed in fine. I deleted the app and reinstalled, did all the things. Very frustrating
Do not recommend
Items regularly disappear from the cart after checking out, sometimes reappearing in the cart after the order is completed, other times disappearing permanently. These items aren’t marked as out of stock, they just disappear from the cart and order with no notice or warning. Makes shopping extremely frustrating when items regularly aren’t delivered because shoppers don’t even know they were on the list.
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Make shopping lists easier to reach
UPDATE. List order should apply to both checked and unchecked items.
I Using the app for in-store shopping is slowly improving, but the shopping list is still too buried.
If someone mainly shops in store—which you can already set in the app—the Cart button should open their default list instead. That's one tap instead of three.
Right now you tap Cart, tap the lists icon at the top, then tap View List, even when there's only one list. A single list should open directly. Better yet, always open the default list and let people switch lists from within the list screen.
I Using the app for in-store shopping is slowly improving, but the shopping list is still too buried.
If someone mainly shops in store—which you can already set in the app—the Cart button should open their default list instead. That's one tap instead of three.
Right now you tap Cart, tap the lists icon at the top, then tap View List, even when there's only one list. A single list should open directly. Better yet, always open the default list and let people switch lists from within the list screen.
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broken again
every time they update this thing it stops working again. just loads forever and i can never actually use it. get it together man!!!!!
App isn’t opening
I’m getting very frustrated with Fred Meyer/Kroger. I’ve tried the Fred Meyer app. I’ve tried to use Kroger…neither one wants to open!! It keeps saying having trouble loading right now checked later blah blah blah always constantly especially after updating it❗️😤 please get someone to get the damn app to work would you⁉️⁉️⁉️(PS – I know it’s the app and not my phone because all my other apps Work it’s just this one that isn’t working❗️)
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