Search is good, delivery is terrible
Constantly wrong items. Common items are out of stock but never says in app when checking out. Can’t review item substitutions in app, it takes you to web browser. And then still, you can’t click on suggested substitutions to take a better look at amount or details. Just all around terrible delivery experience.
Safeway is much better for delivery. Maybe they try Walmart style where employees bag items and then a driver makes delivery. Shopping in store at Fred Meyer not a great experience either. Self checkout line is always backed up, what happened to being limited to 10-15 items at self checkout? Infuriating seeing employees just stand and talk while only 2-3 checkout lanes are open. Make them be useful if they’re being paid to just walk around doing nothing
Safeway is much better for delivery. Maybe they try Walmart style where employees bag items and then a driver makes delivery. Shopping in store at Fred Meyer not a great experience either. Self checkout line is always backed up, what happened to being limited to 10-15 items at self checkout? Infuriating seeing employees just stand and talk while only 2-3 checkout lanes are open. Make them be useful if they’re being paid to just walk around doing nothing
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Coupon clipping
Every time I go to clip coupons it constantly pops up with an error saying it couldn’t clip coupon and to try again later. Well I try it again later in the day and the coupon still doesn’t clip.
just the worst
only time they want me to update is when i'm IN the store, trying to shop. Search bar is poorly placed, when i search for something, christ almighty just SHOW me what i searched for, don't put sponsored stuff at the top of the search results. NO AI!!! If someone needs AI to navigate a grocery story, either they're too stupid to buy their own food, or Fred Meyer stores are too hard to use. Just one more lazy, greedy corporation trying to suck all the data from us they can. Yea i haven't gotten cash back since they started charging 0.75 cents to get my own cash. The machines are already set up to handle cash, it's just them being greedy. Plus why am i not getting a discount for using the self-checkout? Haggen's gives me cash back for free.
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Slow app and weird business decisions
One star until they fix the slow load times for past purchases and stop making things delivery-only that are literally in stock.
Whenever I go to pick up my groceries I have to walk into the store and buy like the 3 things they randomly decided weren't for pickup that week. Might as well shop in person at that point. Super annoying.
Whenever I go to pick up my groceries I have to walk into the store and buy like the 3 things they randomly decided weren't for pickup that week. Might as well shop in person at that point. Super annoying.
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No apparel?
User unable to buy socks or underwear that’s pre-packaged on the mobile app?!? Take your business elsewhere.
Fuel Price Info Missing
Would love to see fuel price information available in the app.
Always Issues
Why is it always a challenge with Freddies? Geez
Unusable on iPad
The app has become unusable on the iPad. I want to be able to immediately start searching and shopping. I don’t want to have to try to figure out how to get past full screen Game Day Deals, etc.
Hot garbage
It doesn’t even work. I can’t sign in, and continuing without signing in doesn’t work either.
updates
this needs update like every couple of weeks! literally. so tired of opening the app to find that it needs an update and won’t start otherwise. and it always happens when you need the app right that moment. an no ying! why make such frequent updates with no noticeable quality improvement?
Kludgy. Non intuitive. Junk
Don’t waste your time for effort on this worthless unusable junk app
Useless search function
App works like trash. You search something and it generates a handful of unrelated options at the top so you have to scroll to find what you searched for, and that’s IF it decides to show you what you searched for. Its almost 2027, how hard is it to make a functional search function? Every other app has figured it out.
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Not working!
App isn't allowing me to sign on- keep getting a "sign into your existing Kroger account" message that never fully loads. And when you hit "app support" on the App Store, it takes you to a page that won't load. Please fix, thank you!!
Frustrating app
To add items to cart I have to tap the + several times. It’s so glitchy and slow. When you search for a product it will put other items at the top of the search and you have to scroll down to find the item you searched for. Not sure if it’s them trying to be sneaky and advertise other products- it’s just annoying. If they don’t improve the app soon I will be doing my online grocery shopping elsewhere.
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I hate this!
As a senior citizen, I find it very frustrating to have to use this stupid app just to get groceries at a reasonable price. I think these digital deals are discriminatory against elderly people who are not up-to-date on technology.
Icon
Not happy that the icon was changed. Took me forever to find the app. Would be nice if the Kroger stores could keep their own identities instead of clumping them together with the same icon just different color.
Worst of all
Impossible to use. So confusing. Even store staff says same thing . Worst
Fine for browsing, not good for shopping
If you are using the app to browse and check prices or see where something is at in the store this app is good. If you are trying to place an order through this app for pickup or delivery this app needs a lot of work. It is very unresponsive when trying to add things to the cart. It freezes up constantly when adding things and trying to see what has already been added. Even simple orders seem to be too much for this app to handle. For such a large company this app should be a whole lot better. They say they are improving it but really just making it worse.
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Confusing hard to use
I find this really app confusing and hard to use. I’m not sure if it’s from how everything is organized and where things are placed, but it’s really not user-friendly and it’s a pain in the butt to use for coupons and ordering online. I use several other store apps, and this is by far my least favorite therefore I don’t shop as much at Fred Meyer.
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Search function is useless
I searched for a bathroom scale and it brought up a potato peeler and other irrelevant items. Others have reported this same issue. This has been a problem from the beginning. Also, when you check “In store” it shows items are available even if they’re sold out/ not sold in stores/not available at a particular store.
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