No updates
The Frederique Constant watch app has not received updates for a very long time. Both the app and the watch have a lot of areas that need improvement, but nothing has been addressed in ages.
Nouvelle version
Ma montre ne se met pas à l’heure même si je suis toutes les procédures, décevant
Time sync issue
The automatic time and date sync is incorrect. Please add a feature that allows users to set them manually.
No stable connecting
I am experiencing a problem with my Frederique Constant smartwatch. The watch connects to the application once, but then disconnects shortly after. I have already tried all the recommended troubleshooting steps and guidelines provided in the application and user manual, but the issue still persists.
It seems that this might be a software-related problem. Could you please advise me on how to resolve this issue?
Thank you in advance for your support.
Best regards,
سلام ساعت من متصل میشه بعد چند ثانیه اتصالش قطع میشه و دیگه وصل نمیشه چند بار امتحان کردم و جواب نداده نسخه قبلی مشکل نداشت اپ جدید بنظر مشکل داره
It seems that this might be a software-related problem. Could you please advise me on how to resolve this issue?
Thank you in advance for your support.
Best regards,
سلام ساعت من متصل میشه بعد چند ثانیه اتصالش قطع میشه و دیگه وصل نمیشه چند بار امتحان کردم و جواب نداده نسخه قبلی مشکل نداشت اپ جدید بنظر مشکل داره
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Not syncing to watch and no updates
The app has stopped connecting to my watch, causing the watch to be unable to sync the correct time and is no longer functioning. There have been no updates to the app in over a year. This watch was a very expensive gift which has now been rendered useless.
Buggy app
Always unpairs and when you pair it just freezes so I can’t align the hands. Please help me.
11.6 crashes
Just updated to new version and app crashes when clicking on the 3 lines in upper left hand corner. Please fix.
App was fixed the same day. Thank you for your quick fix. Update to 5 star. Great customer service.
Are there any plans to continuing supporting this app? It has not been updated for over a year and getting charging issues. Sometimes watch will not charge unless I let the battery completely drain. Might need a firmware update. I paid over 800 for this watch and concerned that a reputable watch company has abandoned this watch.
App was fixed the same day. Thank you for your quick fix. Update to 5 star. Great customer service.
Are there any plans to continuing supporting this app? It has not been updated for over a year and getting charging issues. Sometimes watch will not charge unless I let the battery completely drain. Might need a firmware update. I paid over 800 for this watch and concerned that a reputable watch company has abandoned this watch.
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Crash
This app crashes a lot whenever I wanna use it.
When I connect my hybrid watch to use “align my hands” feature, it crashes.
What’s more it can’t connect very well to my hybrid watch like other smartwatches and you should try hard to see a little bit information.
Please fix this app and the hybrid app and make it usable and user friendly for the users.
When I connect my hybrid watch to use “align my hands” feature, it crashes.
What’s more it can’t connect very well to my hybrid watch like other smartwatches and you should try hard to see a little bit information.
Please fix this app and the hybrid app and make it usable and user friendly for the users.
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Response from developer
We apologize for your negative experience. Please reach out to us at aftersales@frederique-constant.com so we can assist you further. Regards, FC Team.
12.02 is flawed
My watch has not functioned and cannot be paired since the release of this new update.
Wrong time..Horrible
Since i updated the app, i can get my watch at the correct time. TOTALLY DISAPPOINTED 😢
App is not working anymore
The app doesn’t work, it doesn’t open like there is a bug, it is impossible to have my watch at the right time bc of it.
App access
Believe it or not, the App does not appear on my screen. They only way I can access the App is when I go to the App Store, search Frederique and open the App that way.
Great app but needs more language support
Please add other language support for watch notifications
11.6 crashes
Just updated to new version and app crashes when clicking on the 3 lines in upper left hand corner. Please fix.
App was fixed the same day. Thank you for your quick fix. Update to 5 star. Great customer service.
App was fixed the same day. Thank you for your quick fix. Update to 5 star. Great customer service.
Response from developer
Dear user, thank you for your message. The problem was identified and fixed the same day, a new update is already available in the Store.
Good App
Thanks for correcting the bug. This is a good app that links to the watch. I just wish there was a better manual on the watch themselves explaining their functions, such as temperature on the FC-285.
Always lost connection
when can our 281 282 285 have new firmwares?
honestly do you really have the platform 187??? or 284??? you mentioned in the updates?
honestly do you really have the platform 187??? or 284??? you mentioned in the updates?
Don’t waste your money
Have had my watch for 3 years now and have had no end of problems with the watch and the app. Watch has been repaired multiple times and the app only works randomly. Zero support for either. This watch is a complete dud and has cost me way more than the original exorbitant purchase price. Not happy at all 😠
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Rubbish app build for quality watch
Unfortunately the app is shutting down instantly after opening
Works fine for a while but needs updated with the latest iOS
Works fine for a while but needs updated with the latest iOS
Synchronise ne fonctionne pas
Even after following all procedures the Smartwatch does not sync
I cannot seem to get help from Frederique Constant
I was given a Frederique Constant horological smart watch a year ago. For a time it worked well, but then stopped linking with the program on my iphone. I took it in and paid for a new watch battery about month ago from a Frederique Constant certified dealer. It worked for a short time and again linked to the program. Now there’s a new smart watch program that I tried to download. In doing so my watch has completely stopped and I cannot download the program either. I have tried to contact the company but they simply do not respond. I’m not happy with the watch nor the smart watch program. I simply would like the Frederique Constant watch company to help me.
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