My Citizen App

My Citizen App

Your Citizen Watch information

25K ratings
203 reviews
Free

Details

  • Released
  • Updated
  • October 3, 2018
  • June 15, 2026

Features

My Citizen App screenshot #1 for iPhone
My Citizen App screenshot #2 for iPhone
My Citizen App screenshot #3 for iPhone
My Citizen App screenshot #4 for iPhone
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About

Easily manage your Citizen watch ownership. Identify your timepiece using tag scan, watch scan, or manual entry. Access setting instructions, activate your warranty, and store proof of purchase all within the app.

Watch identification (tag, watch, manual)
Access setting instructions
Activate warranty
Store proof of purchase
Get support
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What users say

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What's New in My Citizen App

4.55.3

June 15, 2026

Bug fixes and improvements

User reviews

App is no longer usable

*UPDATE* (after the newest update it worked again for about a week and has since gone back to the same exact problem as last time, back to an app that does not work.)
I’ve had a few watches listed on the app and I like it and its uses. But as of late it has taken me to the get started screen and there’s no login button, only a get started and punching in my email gives me a “you are already signed in” which does nothing, cause it doesn’t actually let me sign in. As of right now the app is completely useless
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Needs updating

App needs to be updated, too many bugs.

App worked for a month or two.

Worked for a month or two now just freezes on the opening screen with the word citizen across it. The app was updated six days ago and still does not open.

Stop Working

I’ve been using this app for long time, but stop working!!?? Message says “this region isn’t supported yet” what!!!! I hope they fix this soon, I have all the info of my Citizen watches (several) in this app.

Citizen Registration

The registration process definitely needs work. I work in IT and still with that I had problems registering my watch here on this app.

Developer apps

User experience

🐞

Reported Bugs

5 issues

App crashes and freezes

Bug

Watch data not recognized

Bug

Registration process failures

Bug

Verification code issues

Bug

Inconsistent app behavior

Bug

Requested Features

5 requests

Improved app stability and usability

Feature

Seamless watch registration process

Feature

Comprehensive product information

Feature

Detailed user manuals and guides

Feature

Ability to view purchase history

Feature

FAQ

What does the My Citizen App do?

The My Citizen App simplifies Citizen watch ownership by allowing you to identify your watch, activate its warranty, access setting instructions, and store proof of purchase. It provides a centralized hub for all your watch-related information.

How can I identify my Citizen watch with the app?

You can identify your watch in three ways: by scanning the tag that came with it, by using your mobile device's camera to scan the watch face and case back, or by manually entering the model number or caliber and case number if you know them.

Is the My Citizen App free to use?

Yes, the My Citizen App is free to download and use. There are no in-app purchases or advertisements mentioned in the app's description.

What are the benefits of activating my warranty through the app?

Activating your warranty through the app provides added protection and peace of mind. U.S. residents also receive an additional year of warranty coverage for free. You can also store your proof of purchase within the app for easy reference.

Are all Citizen watch models supported by the app?

Currently, identification of models manufactured prior to 2005, as well as models manufactured outside of the U.S., may be limited. The developers are actively working to add more models to the database for broader compatibility.