Comparison

My Citizen App vs CITIZEN CONNECTED

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

My Citizen App

Easily manage your Citizen watch ownership. Identify your timepiece using tag scan, watch scan, or manual entry. Access setting instructions, activate your warranty, and store proof of purchase all within the app.

Highlights
  • Watch identification (tag, watch, manual)
  • Access setting instructions
  • Activate warranty
  • Store proof of purchase
  • Get support
Features
Read full description

The My Citizen app makes Citizen watch ownership easy. Identify your watch in 1 of 3 ways – then activate your warranty, and access your watch information, setting instructions, and proof of purchase. All in just a few quick taps. Currently, identification of models manufactured prior to 2005, as well as models manufactured outside of the U.S., may be limited within the My Citizen App. We are gradually working to add more models to the database for your convenience. 3 WAYS TO IDENTIFY YOUR WATCH The first thing you will need to do after downloading the app is to identify your watch in one of three ways: Tag scan – using the tag that came attached to your watch Watch scan – using your mobile device’s camera to scan your watch face + case back Manual entry – if you know your model number, or caliber + case number SETTING INSTRUCTIONS Once you’ve identified your watch, you’ll never worry about misplacing your paper manual again. The My Citizen App gives you access to your setting instructions and specifications, whenever you need it. WARRANTY INFORMATION Activate your warranty directly with the app for added protection and peace of mind. You will also receive an additional year of warranty coverage for free (U.S. residents only). Store your proof of purchase within the app for easy reference. SUPPORT You can always get help with your Citizen Watch through My Citizen as well. Support for any issue you may be having is available within the menu, as are links to other areas of interest. We will be adding more features to the My Citizen app based on community feedback, so please let us know what you think. We strive to give you the best experience possible.

About

CITIZEN CONNECTED

Connect your Citizen CZ Smart hybrid or touchscreen smartwatch to your smartphone. Track your daily activities like steps, sleep, workouts, and heart rate. Receive notifications and control music directly from your wrist.

Highlights
  • Activity monitoring (steps, sleep, workouts, heart rate)
  • Workout tracking and recaps
  • Receive calls, texts, and app notifications
  • Music control
  • Customizable watch faces and straps
Read full description

● Description This app is for pairing and using smart features of the Citizen CZ Smart hybrid and touchscreen smartwatches. Easy pairing and set-up with a smartphone and compatible with iOS. The app recaps your activities including steps, sleep, workouts, calories and heart rate. Your smartwatch and companion app provide you with personalized information and quick access to the information you need throughout the day. Download this app today. It will make your life so much easier! ● Main Features • Activity Monitoring – Monitor your wellness stats and meet your goals: step count, start a workout, recaps of your workout, calorie consumption, heart rate and sleep time and meet your daily goals. Stay motivated with CZ Smart. • Notifications – Notifications including calls, texts, emails, calendar alerts, as well as important alerts from your favorite applications. Don’t miss an important notification. • Convenience – Control music and stay connected throughout the day with easy access to your apps. • Customization – Choose your Watch Face to match your mood and personalize your straps to match your style. * Available features may vary depending on your model.

Screenshots

My Citizen App4 screens
CITIZEN CONNECTED4 screens

Verdict

The call

My Citizen App and CITIZEN CONNECTED both sit at 4.7 stars, but that hides the real split: 52% of CITIZEN CONNECTED's written reviews are positive against 34% of My Citizen App's. My Citizen App's advantage is ratings volume (25K vs 3.4K). On price, rating, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.7 for My Citizen App against 4.7 for CITIZEN CONNECTED. That said, the two scores are not equally well evidenced: My Citizen App has 25K ratings behind it against 3.4K, so its average is the more settled of the two. Written reviews are what separate them: 34% of My Citizen App's written reviews are positive against 52% of CITIZEN CONNECTED's.

UpkeepUpdate frequency

My Citizen App ships an update every 3 months, CITIZEN CONNECTED every 4 months. The most recent releases landed on September 24, 2026 and September 23, 2026 respectively.

Scorecard2 real differences · 8 level
My Citizen App versus CITIZEN CONNECTED: the parameters behind the verdict, then further details
ParameterMy Citizen AppCITIZEN CONNECTED
PriceFreeFree
Rating4.7 (25K ratings)4.7 (3.4K ratings)
Positive reviews34.1% of reviews52.2% of reviews — better
Number of ratings25K — better3.4K
Update frequencyEvery 3 months — betterEvery 4 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPad, iPod — better
Requires iOS15.115.0 — better
Further details — not scored
Size115 MB264 MB
Age rating4+4+
DeveloperCitizen Watch Company of America, INCCITIZEN WATCH CO.,LTD

Customer experience

My Citizen App

All ratings25,455 ratings
Positive92.3%
Neutral3.3%
Negative4.4%
Written reviews211 reviews
Positive34.1%
Neutral4.3%
Negative61.6%

CITIZEN CONNECTED

All ratings3,445 ratings
Positive95.6%
Neutral2.9%
Negative1.6%
Written reviews113 reviews
Positive52.2%
Neutral15.0%
Negative32.7%

User reviews

My Citizen App

From 25K App Store ratings

What we love

  • 👍 Excellent watch quality
  • 🚀 Eco-Drive technology
  • 💡 Customization options
  • 🔒 Reliable and durable
  • ⌚ Timekeeping accuracy

Room to improve

  • 🐛 Buggy and unreliable app
  • 📋 Difficult registration process
  • 🔍 Incomplete product database
  • 🤔 Confusing instructions
  • 🤯 Frustrating user experience

CITIZEN CONNECTED

From 3.4K App Store ratings

What we love

  • 👍 User-friendly app
  • 🚀 Simple and easy to use
  • 💡 Helpful fitness tracking
  • 🔒 Secure connectivity
  • 🌟 Great watch quality

Room to improve

  • 🐛 Frequent connectivity issues
  • 🔌 Poor Bluetooth connection
  • 🕰️ Limited watch face customization
  • 🔍 Lacking advanced features
  • 🔧 Buggy app updates

Bugs and requests

My Citizen App

Reported bugs

5 issues
  • App crashes and freezes
  • Watch data not recognized
  • Registration process failures
  • Verification code issues
  • Inconsistent app behavior

Requested features

5 requests
  • Improved app stability and usability
  • Seamless watch registration process
  • Comprehensive product information
  • Detailed user manuals and guides
  • Ability to view purchase history

CITIZEN CONNECTED

Reported bugs

5 issues
  • Watch face not working properly
  • Disconnection issues between app and watch
  • Inaccurate step and distance tracking
  • Sleep data not recording correctly
  • Compatibility issues with newer phone OS

Requested features

5 requests
  • Add more watch face options
  • Improve syncing with other health apps
  • Introduce more advanced fitness tracking
  • Allow for better app and watch customization
  • Enhance offline functionality

In-app purchases

None

My Citizen App

No in-app purchases

None

CITIZEN CONNECTED

No in-app purchases

Questions

Is My Citizen App free?
My Citizen App is free to download, with no in-app purchases.
Is CITIZEN CONNECTED free?
CITIZEN CONNECTED is free to download, with no in-app purchases.
Which has better reviews, My Citizen App or CITIZEN CONNECTED?
My Citizen App and CITIZEN CONNECTED are both rated 4.7 out of 5 on the App Store, from 25K and 3.4K ratings respectively.
Do My Citizen App or CITIZEN CONNECTED have ads?
Neither My Citizen App nor CITIZEN CONNECTED shows ads.
Which is updated more often, My Citizen App or CITIZEN CONNECTED?
My Citizen App ships an update every 3 months, and CITIZEN CONNECTED every 4 months. Most recently, My Citizen App was updated on September 24, 2026 and CITIZEN CONNECTED on September 23, 2026.

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