Great
As for the app, it was pretty simple. On the other hand, my dispatcher was a little slow.
Not easy
App sucks and is not driver friendly at all.
Driver over it
Absolutely trash
Great place for a delivery.
Fast and professional. In and out times within 2hrs
App is fine information communication is not
The app downloads and works fine. The problem is communication. Was told my door. Backed in and waited was given no instructions as to what to do with paperwork. Ai started calling asking why I wasn’t in a door. I was. Finally found a person in the building to find out what to do with paperwork. He claimed it’s in the app nowhere in the texts or nowhere on the app does it give any other information.
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Safeway distribution Denver
Had load delivery, was waiting for lumper fee, didn’t give any notification when I open the app again seeing notification 40 minutes ago. Should have had loud notification even if someone closes the app should have loud notification but none even app opened. The app crashes too.
Payments
Some drivers don’t pay…their dispatch office does. This app does not allow an easy and efficient way of 3rd party paying. Sat in my truck for TWO HOURS trying to get it paid because this app is awful. I would NEVER recommend this app to anyone.
Payment gets stuck
Showing paid in my account but stuck and not completed on app. Don’t pay twice.
Owner
App is not super user friendly. Hate the ai
Worst system ever
There’s no way anyone with half a brain would rate this over a1 except the developers and paid reviewers. This app is complete garbage. Penny calls every 5 minutes to tell you to go to assigned doors that you’ve already left. They need to update the app. Make it interactive to where we can acknowledge assignments there. Not with 10 automated calls and messages. Hope they all stub their toes and fall asleep with an awkwardly wet pillow
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Lumper fees
They asked me to pay, so I did. They received the payment, but the receipt is unavailable in their app, even though they told me to download it from the app.
The worst experience
Dear Safeway department ],
I am writing to formally express my concerns regarding a recent delivery experience at your facility. As a professional truck driver, I aim for efficiency and adherence to schedules, and I believe this situation warrants further discussion.
On [Friday, May 29 2026], I arrived at your location with a scheduled delivery. Despite a minor delay of approximately 24 minutes past my assigned arrival window, I was informed that unloading could not proceed, and I was instructed to return on the following Monday.
Upon my rescheduled arrival on [June 2nd], the unloading process took an unexpectedly protracted duration, approximately eight hours. This considerable wait significantly impacted my subsequent professional commitments and personal schedule, including a pressing engagement I had arranged for 6:00 PM that evening.
This experience has highlighted a notable disparity in how time is managed and valued during receiving operations. While I fully appreciate the necessity of punctuality for appointments, the contrast between being turned away for a brief delay and subsequently enduring such a substantial and unexpected wait for unloading raises questions about operational fairness and efficiency.
I would be grateful if you could direct me to the appropriate individual or department where I can formally address these concerns. My objective is to contribute to a more streamlined and mutually respectful process for all parties involved in future deliveries, ensuring that both operational requirements and driver time are adequately considered.
Thank you for your time and attention to this important matter. I look forward to your guidance on how to proceed.
Sincerely,
[May David]
Truck Driver
I am writing to formally express my concerns regarding a recent delivery experience at your facility. As a professional truck driver, I aim for efficiency and adherence to schedules, and I believe this situation warrants further discussion.
On [Friday, May 29 2026], I arrived at your location with a scheduled delivery. Despite a minor delay of approximately 24 minutes past my assigned arrival window, I was informed that unloading could not proceed, and I was instructed to return on the following Monday.
Upon my rescheduled arrival on [June 2nd], the unloading process took an unexpectedly protracted duration, approximately eight hours. This considerable wait significantly impacted my subsequent professional commitments and personal schedule, including a pressing engagement I had arranged for 6:00 PM that evening.
This experience has highlighted a notable disparity in how time is managed and valued during receiving operations. While I fully appreciate the necessity of punctuality for appointments, the contrast between being turned away for a brief delay and subsequently enduring such a substantial and unexpected wait for unloading raises questions about operational fairness and efficiency.
I would be grateful if you could direct me to the appropriate individual or department where I can formally address these concerns. My objective is to contribute to a more streamlined and mutually respectful process for all parties involved in future deliveries, ensuring that both operational requirements and driver time are adequately considered.
Thank you for your time and attention to this important matter. I look forward to your guidance on how to proceed.
Sincerely,
[May David]
Truck Driver
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UGLY AND OUTDATED
You shouldn't need give them all of your personal data just to make a payment
Good
Very beautiful place and good service. Thanks
Receipt
Paper seat needed
Great!
Smooth and easy. Big time saver!
Useless
This app AND their automated phone line are completely useless. The whole experience is even worse than dealing Capstone. Don’t use this app for your business.
Working
I have to delete and re install every time otherwise I can’t get logged in
Need better customer service
App sucks, can’t talk to someone at 4 am. Had to go online to pay and now can’t get a receipt. I would have gave it no stars but had to choose 1
Terrible service
Terrible service
