FreightSmith User Reviews
Customer Experience
~ Based on 205 written reviews from the US App Store.
What users say
Summarized from real user reviews of FreightSmith. Based on 22K reviews and a 4.7/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Business app.
Positive things
- 💨Quick check-in and check-out
- 💳Easy payment processing
- 👍User-friendly app
- 🤝Friendly staff
Negative things
- 🐛Buggy and glitchy app
- 🤖Poor customer service and communication
- 📄Unclear instructions and lack of guidance
- 🕰️Long wait times and delays
Is FreightSmith Safe?
FreightSmith appears safe based on user ratings. AppsHunter Safety Score for FreightSmith is 94/100.
This assessment is based on 21,578 user ratings, with an App Store average of 4.7/5.
Safety Analysis
~ Based on 17,890 App Store ratings for FreightSmith.
Is FreightSmith Legit?
FreightSmith appears legitimate, with a few gaps. AppsHunter Legitimacy Score for FreightSmith is 78/100.
Based on 78 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
The app would not activate the “Submit” button for sending my payment…it took a few tries of going back to the first page and starting over before it finally worked. The problem is that I couldn’t tell if I was doing something wrong or the app was locked. Seems like there should be some communication from the app to tell you what step it’s on or what its status is.
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It was a MUCH better experience here on 2nd visit. Wait time MUCH IMPROVED. Thankfully
Brothers helped me through the process. Thank you
Good fast friendly
I had no issues with delivering to this facility. Security gate workers were super nice. Instructions were to go were clear. Was glad that they had over night parking available. Plenty of room to maneuver. Looking forward to coming back in future.
Speeds up payment, however the lumpers still take 2 hours to bring out the paper work. So do not expect it to help get you out quicker.
App always glitches, I don’t believe it’s high ratings, probably all pushed up by paid bots. It deserves 0 stars
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1st using this method aside from other that I’m use to. It pretty much qualifies for top tier applications
Quick service
Drivers have enough to do without going thru a time consuming process to pay a third party. Let’s get to ex another level. Companies order product from suppliers, let one of them pay these services. Talking to my congressman about these silly hoops companies put drivers thru. He seems to agree with me.
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Too many requirements to sign in, verification, picture, the code, everything ONLY to pay a stupid lumper, no need to be this complicated to do something simple…
As for the app, it was pretty simple. On the other hand, my dispatcher was a little slow.
App sucks and is not driver friendly at all.
Absolutely trash
Fast and professional. In and out times within 2hrs
The app downloads and works fine. The problem is communication. Was told my door. Backed in and waited was given no instructions as to what to do with paperwork. Ai started calling asking why I wasn’t in a door. I was. Finally found a person in the building to find out what to do with paperwork. He claimed it’s in the app nowhere in the texts or nowhere on the app does it give any other information.
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Had load delivery, was waiting for lumper fee, didn’t give any notification when I open the app again seeing notification 40 minutes ago. Should have had loud notification even if someone closes the app should have loud notification but none even app opened. The app crashes too.
Some drivers don’t pay…their dispatch office does. This app does not allow an easy and efficient way of 3rd party paying. Sat in my truck for TWO HOURS trying to get it paid because this app is awful. I would NEVER recommend this app to anyone.
Showing paid in my account but stuck and not completed on app. Don’t pay twice.
