Good food, horrific app and website
The food and the employees are terrific, the app and the website are beyond terrible
Good food - terrible app
Despite having undergone several redesigns in the last year, the Fresh Brothers app remains one of the least intuitive And poorly designed apps on the market.
Response from developer
We're really sorry the app experience has been so frustrating — that's the last thing we want standing between you and a great meal. We hear you, and your feedback genuinely matters as we work to improve. Please reach out to our support team and we'll do our best to make this right.
How!?
How is every app update worse than the last? It’s really not that hard gang, for the love of pete
Website
3rd or 4th time website has changed. Terrible interface.
Garbage App
What a terrible app update. Freshbrothers should get their money back from whomever designed it. My 15yr old could have done a better job.
Honestly who made this?
Fresh Brothers needs to be sued over this app
This is the worst most user unfriendly app I’ve ever used
The pricing is different when ordering from checking out. A bit sketchy.
This is the worst most user unfriendly app I’ve ever used
The pricing is different when ordering from checking out. A bit sketchy.
Improvements to consider
Consider these improvements:
-do not default the pizza size selection. Make Users select it or they will mistakenly order a small
-editing now creates a duplicate of the pizza ingredients. This appears to be a bug
-add back the ability to order da works but remove half of an ingredient from the pizza.
-don’t force me to enter payment info. Let me use Apple Pay
-do not default the pizza size selection. Make Users select it or they will mistakenly order a small
-editing now creates a duplicate of the pizza ingredients. This appears to be a bug
-add back the ability to order da works but remove half of an ingredient from the pizza.
-don’t force me to enter payment info. Let me use Apple Pay
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Honestly who made this?
This is the worst most user unfriendly app I’ve ever used
The pricing is different when ordering from checking out. A bit sketchy.
The pricing is different when ordering from checking out. A bit sketchy.
Works Swell for Me
No glitches, no issues, fast ordering, stream lined, clear to read, easy to navigate app 🙏🥰 Amazingly fresh made to order pizzas — an array of options for toppings & sizes !!
Honestly who made this?
This is the worst most user unfriendly app I’ve ever used
Stupendous pizza
We appreciate that all ingredients are spread to the very edge of the crust. “Extra” means EXTRA. When you add to your pizza you can see the difference. Great choices like peso mix sauce, skinny crust-perfect! Salads are creative, fresh and ample. Delivery is HOT. We order frequently. Never disappoints.
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Horrible App
Love the food. Their app is trash. 0 out of 100 stars
Worst app ever
Every time I try to order a pizza I have to start from scratch. No time to elaborate, we’ve been trying to order a pizza for the last 20 mins lol
Still hard to use and unreliable.
Coupon says 15 for any Detroit pizza. I selected build my own and all toppings extra. I select one of the premade pizzas and I cannot change sauce. Also, can’t use Apple Pay with a coupon. App is slow clunky and not easy to use. Another reviewer wrote keeps changing never improved. This is very accurate.
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No Real-Time Order Status
No Real-Time Order Status
Half order. Full charge.
Half the order did not arrive. Ordered pizza, knots, and sliders. Only pizza arrived warm. Remainder of order came cold and 30 min later. Cold sliders and knots are worthless. Charged full price. That is theft. They kept the tip given in the app too.
Ordered from Redondo Beach location. Order # 23926.
Ordered from Redondo Beach location. Order # 23926.
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Great pizza but bad app
My family loves Fresh Brothers pizza and salads, but the app is terrible. It does not give accurate delivery information, and half my orders end up not being recorded so I never get rewards points for them.
Good Pizza!
Good pizza but the drinks were all warm. That was a bummer since they are 2.99 each! Every drink was warm, not good but the pizza is well worth the cost and the knots are truly addicting!! You must try!!
App is much better!
The FB app used to be terrible and wouldn’t remember my account or card or previous orders or anything. With the new app I just re-ordered my last order and paid in 1 minute. It’s finally as good as the pizza.
Great!
New app is way better. Pizza is as good as ever.
