Fresha Ratings Don’t Reflect the Full Customer Experience
Do not rely solely on Fresha’s rating system, as it does not accurately reflect the complete customer experience. I booked an appointment through Fresha, received a confirmation, and completed all required intake information ahead of time. I also arranged and paid for a babysitter and took time away from my family to make it to this appointment on time.
When I arrived, the provider was not there and I was completely no-showed. If I had been the one who failed to show up, I would have been charged a $195 cancellation/no-show fee, yet the business faced no apparent consequences for failing to honor a confirmed appointment.
I understand that Fresha’s policy is to include reviews only from real customer experiences, and I agree with that approach. However, my experience should qualify as a genuine customer review because I made a good-faith effort to attend my confirmed appointment, completed the required intake process, and showed up as scheduled. The fact that the business failed to appear should not prevent customers from sharing that experience.
Unfortunately, Fresha did not allow me to leave a review, even though this was a real interaction that directly affected my time and money. Reliability is an important part of the customer experience, and a rating system should reflect when a business does not show up for a confirmed appointment.
I should have checked Yelp beforehand, as there are reviews mentioning similar issues with Cosmetic Collective in Palo Alto. Instead, I trusted Fresha’s rating system, which now appears incomplete because it does not capture situations where businesses fail to honor appointments. Future customers should be aware that booking with this business may carry a risk of having their appointment canceled or not honored.
When I arrived, the provider was not there and I was completely no-showed. If I had been the one who failed to show up, I would have been charged a $195 cancellation/no-show fee, yet the business faced no apparent consequences for failing to honor a confirmed appointment.
I understand that Fresha’s policy is to include reviews only from real customer experiences, and I agree with that approach. However, my experience should qualify as a genuine customer review because I made a good-faith effort to attend my confirmed appointment, completed the required intake process, and showed up as scheduled. The fact that the business failed to appear should not prevent customers from sharing that experience.
Unfortunately, Fresha did not allow me to leave a review, even though this was a real interaction that directly affected my time and money. Reliability is an important part of the customer experience, and a rating system should reflect when a business does not show up for a confirmed appointment.
I should have checked Yelp beforehand, as there are reviews mentioning similar issues with Cosmetic Collective in Palo Alto. Instead, I trusted Fresha’s rating system, which now appears incomplete because it does not capture situations where businesses fail to honor appointments. Future customers should be aware that booking with this business may carry a risk of having their appointment canceled or not honored.
Show more
Brows treatment
Amazing experience. Highly recommend!
Worst experience and just wasting of money
I spend a significant amount of money on 5 sessions of hair removal (electrolysis ) but after only one weeek the hair grew back I saw no meaningful results
I feel completely disappointed and not recommend to anyone considering hair electrolysis removal
I feel completely disappointed and not recommend to anyone considering hair electrolysis removal
Modification
Impossible de modifier mon courriel et mon no de cell
Easy Breezy!
Love the ease and quickness to update appointments.
Simple booking
Easiest & Quickest appointment method I have ever used Thanks!
Threading and facial
Professional and efficient
Deep tissue massage
10/10 best massage i have had in a while
Classic eyelashes
Lovely lady ,5 star, was so happy with the results defo recommend
Ayla House Of Beauty
Ich bin sehr zufrieden mit meinem Besuch bei Ayla. Das Studio ist sauber und modern eingerichtet, das Team ist freundlich und nimmt sich Zeit für eine ausführliche Beratung. Die Behandlung wurde professionell durchgeführt und ich habe mich während des gesamten Termins wohlgefühlt. Das Ergebnis hat meine Erwartungen zu 100% erfüllt. Ich werde sicher wieder kommen. Habe mein dritten Termin gerade gebucht 🥰 Ayla ist die beste und kann sie definitiv weiter empfehlen ♥️
Show more
Consultation
Lari is very professional and attentive. She answered to all my concerns. I can’t wait to start my loc journey.
Brown Cow Tanning is the best!
My last spray tan with you (first spray tan ever) was perfect! Loved so much so back for more! Thank you!
Easy to Navigate
Great way to book beauty apps all in one place. And to see previous booking is very helpful too.
The most natural spray tan
The first time having a spray tan from Rachel at glow. I wouldn’t go anywhere else now. Rachel explained the preparation to get the best results and the colour was gorgeous. I had some questions about aftercare and removal to prep for another spray tan and Rachel was so helpful.
Would highly recommend Glow by Rachel. 🤎
Would highly recommend Glow by Rachel. 🤎
Show more
Easy to use
62. I find Digital things a little bit difficult however this is very easy to use and it works exactly right for me because I can work it around my diary… give it a go
Always a pleasure 💕
My appointments with Cass are always uplifting with both conversation and her talent with brows 🏆🥰
Went from easy to use to convoluted
See title of review.
Best of the best!
My boy TeZ has been the best barber I’ve ever had. Not just service but an awesome guy. Yall go see my boy!
Exceptional
Very good at what they do!
Ms Walawalkar
I go home happy every single time. Would recommend them anytime.
