Keeps freezing and not loading
The app used to be good however recently it keeps freezing, and I have the most recent update
New updates are garbage
Update #3 7/30/26
Still having issues with time slot selection. This was never a problem before. Now I can’t get next day service. It’s like holiday scheduling.
Update #2 7/29/26
Problems appear to be resolved now. Will continue to monitor and if no problems this gets bumped back to 5 star.
Update 7/29/26
Sill garbage. Any attempt to modify the cart now fails. I get the oops page if I attempt to modify through orders. I don’t get a modify page if I go through the home page order. If by some chance I do get into the cart, it doesn’t modify. I’ve uninstalled, restarted phone, and reinstalled. I’ve tried going through the internet homepage. The whole site is screwed. Who tf did this? 20 years it was working fine with an occasional glitch but is now basically unusable if you can’t modify the cart. And no, I’m not going to be gaslit into a pointless call to spend my time troubleshoot your problems.
Update 7/27/26
Still garbage. Tried to update cart, it reverts to a new cart. Problems with payment - it keeps asking for Apple Pay even though I’ve sent my Amex as default. Time slots were unavailable for 4 days. I’ve written to customer support and was met with someone rude. Eventually someone else resolved the time slot issue but everything else is buggy. The developers hate this corporation. As a 20 year veteran of FD, I found this a surprising lack of interest in the customer and now is just about the worst app I use on my iPhone.
This app was working just fine. Now it is impossible to update cart when the order has been placed. Just garbage.
Still having issues with time slot selection. This was never a problem before. Now I can’t get next day service. It’s like holiday scheduling.
Update #2 7/29/26
Problems appear to be resolved now. Will continue to monitor and if no problems this gets bumped back to 5 star.
Update 7/29/26
Sill garbage. Any attempt to modify the cart now fails. I get the oops page if I attempt to modify through orders. I don’t get a modify page if I go through the home page order. If by some chance I do get into the cart, it doesn’t modify. I’ve uninstalled, restarted phone, and reinstalled. I’ve tried going through the internet homepage. The whole site is screwed. Who tf did this? 20 years it was working fine with an occasional glitch but is now basically unusable if you can’t modify the cart. And no, I’m not going to be gaslit into a pointless call to spend my time troubleshoot your problems.
Update 7/27/26
Still garbage. Tried to update cart, it reverts to a new cart. Problems with payment - it keeps asking for Apple Pay even though I’ve sent my Amex as default. Time slots were unavailable for 4 days. I’ve written to customer support and was met with someone rude. Eventually someone else resolved the time slot issue but everything else is buggy. The developers hate this corporation. As a 20 year veteran of FD, I found this a surprising lack of interest in the customer and now is just about the worst app I use on my iPhone.
This app was working just fine. Now it is impossible to update cart when the order has been placed. Just garbage.
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Delivery
I’m in a wheelchair and the driver’s always come to me very helpful
App keeps crashing
App keeps saying “Oops something’s wrong…” after the current 26.6 IOS update
This company is going down the toilet
Their app stability is terrible. I am a 29-year customer and they have never been so bad. Stay away.
Good for staples and some good produce
Prepared foods lack variety, often 4-minute meals are over salted and low quality. Deli salads pretty good. I rely on for basics. Good delivery service.
New app update
I honestly feel that this app update was created by an intern or a family friend. It has improved a bit but still pretty terrible overall. But I will continue to use the app and most likely complain to anyone around me after I place my order. Now the payment section has bugs .
Deceptive offers
You offer a promotion that is limited to specific delivery times but then you claim all those time slots are not available.
App keeps crashing
When the app works it’s great, but I tried to open it today and it just kept crashing.
New updates are garbage
This app was working just fine. Now it is impossible to update cart when the order has been placed. Just garbage.
Terrible prices and even worse delivery
Always late, most recently they only delivered me 3/18 items I ordered through their awful subcontracted drivers with non-refrigerated personal cars
Good Services, Prices Too High
I have been a long time customer of FreshDirect. I find their food is fresh, delicious and the service is excellent. Lately, though, I am finding FD products priced significantly higher than my local market. Too often I can find the same product, with the same quality, at a much lower price. For example, organic blackberries are $1 cheaper at my local market. That’s a cost savings that is hard to ignore. Also, products I’ve been able to get through FD in the past are no longer being carried. That means I can’t do my whole shop using FD.
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Service has gone way down
When Fresh Direct was initially
In Philadelphia, it had amazing service: consistently high quality offering of food, excellent customer service, and on-time delivery. They came back to Philadelphia under new management and the service experience had been totally different. I bought a year delivery pass, but once it’s over I won’t be ordering from here again. Most of the time there isn’t no timeslot available for several days. They have been late every time I’ve ordered, even by several hours. Once they delivered only about 1/3 of my order. It’s also very expensive, though that likely just tracks increased inflation expenses. I miss the old Fresh Direct. I used to love it!
In Philadelphia, it had amazing service: consistently high quality offering of food, excellent customer service, and on-time delivery. They came back to Philadelphia under new management and the service experience had been totally different. I bought a year delivery pass, but once it’s over I won’t be ordering from here again. Most of the time there isn’t no timeslot available for several days. They have been late every time I’ve ordered, even by several hours. Once they delivered only about 1/3 of my order. It’s also very expensive, though that likely just tracks increased inflation expenses. I miss the old Fresh Direct. I used to love it!
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Constant expired/spoiled food
The last few months quality continues to decline. The shoppers are packing food that is spoiled, including meat where the plastic is full of air. I open it anyway to confirm what I already know, it’s spoiled. Why continue to pick products that are bad, the only good thing is their consistent poor quality means I shop myself more now. Turned off the auto renew and when my pass expires I am done.
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Very, very, very dissatisfied and disappointed
The quality has gone down tremendously. I don’t have a problem paying extra for things but to get my food delivered by a civilian that smokes marijuana in an unrefrigerated vehicle is absolutely disgusting and abysmally pathetic clean up your act or you won’t be open much longer. I’ve been a customer since 2010 and unfortunately the quality has gone down tremendously since the new ownership has taken place !!!!!!!
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All messed up
I have been a member of Fresh Ditect since 2018 and when it works properly it is great but the service has been very screwed up for quite some time, even worse since Mark left. This weekend I was locked out of my account and had to log in again, despite requesting on numerous occasions that I stay logged in. I finally got it straitened out and chose a new password,
4Qfreshdirect
4Qfreshdirect
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DeliveryPass Sign Up Sketchy
Don’t accidentally tap Delivery Pass at checkout because it doesn’t allow you to uncheck. Delivery Pass removed 19.99 delivery fee but added 9.99 service fee and 12.99 subscription fee! Don’t put up with this.
Overall decent app
Glad that the star rating is back on fresh items (at least for 3 stars and above) - it makes it easier to decide what to buy.
However, please fix your credit request section - if you try to leave a comment, the keyboard completely blocks the field you are typing in. I have no idea if there are typos or if autocorrect has changed what I typed in. And there’s no way to review what was typed before submitting.
However, please fix your credit request section - if you try to leave a comment, the keyboard completely blocks the field you are typing in. I have no idea if there are typos or if autocorrect has changed what I typed in. And there’s no way to review what was typed before submitting.
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Convenience at cost
The markup is substantially higher than places like Thrive Market or Amazon and then they don’t even have basic organic and healthy products that I can find at any Whole Foods or moms organic and certainly which I can find online. I really expect a more comprehensive inventory from online shopping.
Slow
Please help, it's so slow that it makes my experience unpleasant
