App don't work
Every time I open my app to control my my window AC it shows a message the they said updating appliance and it doesn't work
Device control unavailable
Not sure what is wrong, but for the past 4 days this app has indicated "updating appliance, update shouldn't take more than 15 minutes..." for my windows air conditioner. I would say that 4 days is a lot longer than 15 minutes. I waited about 6 hours for it to "update" with no success. Since then I've unplugged the device, waited about 10 minutes to plug back in, nothing. I've disconnected it from my network and reconnected. I've deleted the app off my phone and reinstalled it. I've logged out of the app and then back in. It is frustrating not being able to utilize the features the device were built with.
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STUCK ON UPDATE FOR THE LAST TWO DAYS !
The app has been stuck on update for the last two days stating 15 minutes for the time needed. I deleted the app and reinstalled it only to have the same issue. Still stuck on update in 15 minutes. I’m unable to use the app. Zero Stars till it’s fully functional and working !
WORTHLESS
This app worked for about a month. I guess there was an update and now it has been stuck on update for 6 hours or more. I called customer service and that a waste of time. They don’t know how to fix the issue. There is NO FIX for this problem.
SUCKS/BROKEN
Opened app this morning July 21, only to find message that the UNIT was being updated! HUHHH!!!???
Should only take
“ 15 minutes”
Its evening now, HOURS AGO, app still not functioning.
I shut down phone/ restarted, DELETED APP/ RE-INSTALLED
NOTHING WORKS NO WAY TO CONTACT IDIOTS
STAY AWAY FROM
Should only take
“ 15 minutes”
Its evening now, HOURS AGO, app still not functioning.
I shut down phone/ restarted, DELETED APP/ RE-INSTALLED
NOTHING WORKS NO WAY TO CONTACT IDIOTS
STAY AWAY FROM
Failed update
This app has been great until I tried using today. I have two air conditioners that are stuck in update mode according to app. Luckily I have regular remotes which do work and control the units.
Help!
App hasn’t worked in like 3 days says it’s updating for (15 mins)
Not working
Currently stuck in “just updating” my appliance and will not work
Bad update
7/20/26. App says “unit updating” it’s been a few days. Seems
That others have the problem too.
I used this app all the time and it was working great. However since the last update it’s acting strange. It’s reading the temperature wrong. And it says the AC is on even when it’s off. Anytime you launch the app it says it’s on and it says the target is 60 even though it’s set at 72 and economy.
Please fix it.
update 8/15/25
THANK YOU FOR FIXING THE APP
That others have the problem too.
I used this app all the time and it was working great. However since the last update it’s acting strange. It’s reading the temperature wrong. And it says the AC is on even when it’s off. Anytime you launch the app it says it’s on and it says the target is 60 even though it’s set at 72 and economy.
Please fix it.
update 8/15/25
THANK YOU FOR FIXING THE APP
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Updating
Fix the updating issue that others have been reporting. When the main feature that lead me to buy this AC isn’t working, I’m not getting what I paid for. Unacceptable!
Update broke AC
Worked great for years until the new update… now I have 3 ACs all stuck updating and app no longer works. Please fix.
This needs to be fixed ASAP
Almost 6-7 days with the app saying updating appliance with no update.
Does Not Work
The requirement for local network permissions is blocking me from adding a device, making this app useless and my device less useful. If you can revoke it, then allow it to be bypassed. Current iphone settings require the app to initially request local network permissions, which the Frigidaire app does not. The instructions in the app are out of date and this does not work
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Isn’t updating
Since the “app update”, the app has become useless and sits in “being updated .. may take up to 15 minutes”.
It’s been 15 hours, and absolutely nothing has happened. Reinstalled the app, unplugged the unit - nothing.
It’s been 15 hours, and absolutely nothing has happened. Reinstalled the app, unplugged the unit - nothing.
Response from developer
Hi Doberman Mom, it's concerning to hear about the app's ongoing update issue, especially after reinstalling and trying to reset the unit. We appreciate you sharing this experience, and we’re escalating this matter internally to ensure it gets the attention it deserves. For further assistance, please visit support.electrolux.us. Your feedback is valuable, and we hope you can find a resolution soon. Thank you for your patience during this time!
Something broke after last update
Not sure what they did, but after the last update, the AC app went into “updating” mode and never exited. I’ve deleted and restored the app, re-added the unit, nothing works. A classic example of breaking something that worked for no discernible benefit.
Can’t believe I waited this long
Never going back, an app I can control from any room and it’s hardly affected my bill. Worth every penny.
Updating for no longer than 15 minutes
for the last five days! Your app is broken please fix. I just updated it in the App Store.
Says its updating
This thing tells me its updating the appliance and it takes 15 minutes yet in the firmware it says up to date. Also says its not running during update and its on! Update 2 days ago and cannot control my device!
Update
Since the newest update the app says update will take up to 15 minutes so do t turn off and that been happening for over 24 hours
App isaue
The app has been telling me for two days that it’s updating and it would take 15 minutes. I can’t do anything with it. I deleted it. I reinstalled
