App keeps closing
Installed app on latest iOS and every time I log in the app closes to the background
Constant App Crashing
App constantly crashes upon successful login. Needs updates.
bad
very complicated, i couldnt pay my bill and it was late
Crash
When downloading the app, I put all my information into the system it crash please fix.
Pay bill
I can never pay my bill in the app, always have to go through safari smh
Unreliable
I’ve tried to use this app for the past several months (because the website gives me error messages). Every time I try to launch the app, it fails. In the past 6 months I’ve only gotten it to launch once. So frustrating. I’m making every effort to pay my bill, but their faulty platforms make it difficult. I may just change utility carriers.
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User interface
It’s not good and difficult to traverse through the screens and doesn’t work with browsers in laptop
High bills
I recently switched thinking it was a better plan but learned differently. Not a happy camper.
Overpriced company
I would give it less than one star. Use energy orge to get best rates! I’m switching asap!
Payment
The app doesn’t allow you to pay your bill.
Frontier is a scam
Your plans are a scam and you know it. You hide fées and don’t explain this to customers when you sell the plans to them. I personally ended up paying bills in the 500$/ month for a small house and your people kept on explaining things that never made sense to me. If you have a chance to find yourself another electricity provider, please do.
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Making a payment
I’m extremely frustrated with this app. I tried to make a payment, but it wouldn’t let me because it claimed no default card was set up. The truth is, there was a card on file, but for some reason, the app just wouldn’t detect it. Not only that, I couldn’t select any other payment method either. The entire experience was really annoying, and it’s clear the app needs serious improvement. This kind of issue should not happen, especially when you’re just trying to make a simple payment. I’m beyond disappointed.
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App Excellence
Great details on amount due , usage to date and estimated future amount due
The app is glitchy
The app half the time doesn't work or crash and still have to use the internet.
SCAM EV DISCOUNT
Updates to app do not enable fixes to EV integration. Counting days until I switch to another provider, since they do not reply to email.
Nah I’m good
The worst company, been a customer for almost 5 years, only gave me an option for $0.18?
Poor app interface
The credit card was not accepted for payment. I had to re-add it and it was put in correctly the first time. Additionally, the app did not accept my birthdate or last four digits of my social security number. And the buttons would not work to accept the payment when I finally was able to get it to accept the credit card for payment. It was very frustrating and difficult to make my payment. Bad graphic user interface.
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Can use an update
A little slow
Screen probs
After entering the password (exactly as I sit it up)) I was told it was not correct. So I tapped, forgot password, and Soon came to a screen that would not advance. The continue button was halfway below the screen line and not allowing me to move away from that page.
No able to speak with anybody
I was no able to speak with a person and my bill is duplicated I had 2 invoices in the same month
