Absolute garbage
Doesn’t provide useful and centralized info
Old app
The app was better the previous set up for removing recordings. DON’T FIX SOMETHING THAT ISN’T BROKEN !
App does not match setup information
Wasted hours. Terrible UI/UX. Shows Frontpoint focused on new not existing customers.
No notifications
Is anyone else not receiving notifications? I received and installed my Frontpoint security system yesterday, after switching from SimpliSafe. However, despite enabling push and email notifications for all sensor activity, among other notifications, I am not receiving ANY. This sucks because I am preparing to go on vacation and I need to be aware of when some is at my door, etc.
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App has gone to garbage
This is basically now a useless app on my phone. Works maybe 50% of the time. The only reason I have it is to set and disarm my system when I leave and come home. Now I’m running through my house trying to get to the keypad before the alarm bells ring. Absolute garbage.
App has been flaky lately
The scenes don’t work correctly from the app. Sometimes I open the app and hit the wake up scene and it launches the doorbell camera. Other times I hit the scene to arm the alarm or disarm it and the system never gets the memo. The system works just fine from the keypad. Also, the app often doesn’t display the correct armed state of the alarm, locked state of the doors, etc.
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Could be better
The app could have more camera features. The app is often slow to respond. It buffers quite a bit when you tap on an option.
Payment setup is garbage
If you have more that one property to protect you need to login different ways and have different credit cards associated with those accounts and update them separately. First grade programming at best
M
M
non intuitive
non intuitive
Moving on
Equip is dated . One panel I have to tape together since day one. This company doesn’t seam to be keeping up.
Front point camera
This thing has never really worked don’t buy it
Droety
Disappointing
Absolute Garbage
Full WiFi signal and this P.O.S app still won’t disable my alarm. Save your money and buy a dog.
Frontpoint Sucks!
Frontpoint Sucks!
No support offered
I’m getting a new back door, so I need my sensor taken down and reinstalled. There was no information via the AI help, the FAQ link doesn’t work, and there is no Support phone number offered to call for help.
This is a really poor customer experience.
This is a really poor customer experience.
Terrible Customer Service
Scam. You can’t cancel, only by phone call and it takes a very long time to wait one the phone. Service gets upcharged without your approval and you can’t cancel because they make you wait forever on the phone until you give up
New phone. App stopped working.
Stopped working after upgrading phone. Frontpoint can’t find a solution.
Not that great
I have had these services now for 4 years and the app needs improvement especially when it can be hacked. Needs more levels of security added like security three layers. It needs to pick up cars from the street passsing by as well as people. They have improved the somewhat less but not enough.
Inconsistent tech
The app does not reflect the true state of the hardware settings. And there is no way to force the app to update. Terrible technology for an alarm system that charges this much and a false alarm fee due to inaccurate app/hardware readings will be expensive mistake that Frontpoint doesn’t seem to want to fix their system?
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Scummy
Cancelling is like cancelling a gym membership. It requires multiple steps including a phone call and an email in which you have repeat an example prompt. It’s absurd.
Poor communication
I have had a Frontpoint system for years. Had no problem until recently. I had a thief in my home and went to check my camera to see who it was. Could not see any footage because I didn’t do an update which I was not informed about that I had to do. No email, phone call, text, nothing. Even having called about checking my equipment working recently I was told nothing by Frontpoint. Poor communication on their part.
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