non intuitive
non intuitive
Moving on
Equip is dated . One panel I have to tape together since day one. This company doesn’t seam to be keeping up.
Front point camera
This thing has never really worked don’t buy it
Droety
Disappointing
Absolute Garbage
Full WiFi signal and this P.O.S app still won’t disable my alarm. Save your money and buy a dog.
Frontpoint Sucks!
Frontpoint Sucks!
No support offered
I’m getting a new back door, so I need my sensor taken down and reinstalled. There was no information via the AI help, the FAQ link doesn’t work, and there is no Support phone number offered to call for help.
This is a really poor customer experience.
This is a really poor customer experience.
Terrible Customer Service
Scam. You can’t cancel, only by phone call and it takes a very long time to wait one the phone. Service gets upcharged without your approval and you can’t cancel because they make you wait forever on the phone until you give up
New phone. App stopped working.
Stopped working after upgrading phone. Frontpoint can’t find a solution.
Not that great
I have had these services now for 4 years and the app needs improvement especially when it can be hacked. Needs more levels of security added like security three layers. It needs to pick up cars from the street passsing by as well as people. They have improved the somewhat less but not enough.
Inconsistent tech
The app does not reflect the true state of the hardware settings. And there is no way to force the app to update. Terrible technology for an alarm system that charges this much and a false alarm fee due to inaccurate app/hardware readings will be expensive mistake that Frontpoint doesn’t seem to want to fix their system?
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Scummy
Cancelling is like cancelling a gym membership. It requires multiple steps including a phone call and an email in which you have repeat an example prompt. It’s absurd.
Poor communication
I have had a Frontpoint system for years. Had no problem until recently. I had a thief in my home and went to check my camera to see who it was. Could not see any footage because I didn’t do an update which I was not informed about that I had to do. No email, phone call, text, nothing. Even having called about checking my equipment working recently I was told nothing by Frontpoint. Poor communication on their part.
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No shortcuts support
Shortcut support is GONE! Frontpoint support people are clueless about it. Trying to see if it’s coming back, otherwise I’ll be replacing frontpoint very soon.
Reliable
The team is always available for repair issues and response to alarms. Been w Frontpoint for a decade!
Not terribly functional
So it seems that if you need to add anything to the system or remove it, you can’t do it yourself through the app. Frontpoint does not seem to be very DIY. I wish it was easier.
Slow response and fails often
App is very slow to update devices and fails often when trying to change things remotely
Impossible to find a contact number
The app does its best to hide any type of customer service phone number, instead shuffling you to useless FAQs.
Safety button problem
Always like the app but please bring back where I can use the safety button without having to have location setting to always on. I was able you use it when I had it set to while using app. I don’t want to have the location to be always on draining my battery. Thank you
App no longer broken
I contacted support for the app, and when I opened it on their advice it worked fine.
Great convenience
I have been a FrontPoint customer for about ten years. We use this app every day without a problem.
My only wish to have an automated alarm setting option e. g. every morning at 7 off and evening at 9 on. That would be useful when contractors work in the house and we are not home.
My only wish to have an automated alarm setting option e. g. every morning at 7 off and evening at 9 on. That would be useful when contractors work in the house and we are not home.
