Greatly improved
Based on older reviews, I think the app has much improved. The interface is easy to navigate and lists relevant information all in one place, including your trip’s itinerary, vouchers and your flights. I just wish the optional activities were broken out for each day.
Add scrolling in contact-us page.
Another frustrated user! Even w/ my smallest text option, can't get to see the choices before the submit button. 😖
App unusable
Missing info about extra accommodation. UI is unusable for scrolling. Try to send a message and can’t scroll down to find a send button
Doesn’t do much
This app contains your itinerary and add-ons, and there seems to be a chat room for your trip, but editing any personal info requires another website and the app doesn’t even send emails to G Adventures Customer Service. There’s a form that will pop up an error message.
To the UX Designer: When I’m on a trip, the chat is the most important part of this app and it’s annoying to have to click Chat from the nav, then pick the active chat from a list. Also, all the photos shared get deleted within a day without warning. Useful: Make a tab in the chat with all the shared photos that persists.
To the UX Designer: When I’m on a trip, the chat is the most important part of this app and it’s annoying to have to click Chat from the nav, then pick the active chat from a list. Also, all the photos shared get deleted within a day without warning. Useful: Make a tab in the chat with all the shared photos that persists.
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Packing list doesn’t save after you close the app
Bit frustrating when you add quite a few custom items.
Can’t log in
Doesn’t matter how many times I change my password on my computer/the website, I get an error when I try and log in on the app. Wanted the app for my trip
Lame chat
Forcing customers to use its subpar chat system makes no sense. There’s many many options for widely used chat systems that provide plenty of privacy safeguards. This makes it easier to connect with and share with your fellow travelers both during and after the tour.
Awful
Even after reading all the bad reviews I was still astounded by how poor this app performs. It should be taken down immediately and completely replaced by total new site.
A waste of time
What’s the point if an app that redirects you to the website any. And every time you log on you have to go back to your email to get a code. Life is too short for this app when you’re on an adventure.
Doesn’t do much
This app contains your itinerary and add-ons, and there seems to be a chat room for your trip, but editing any personal info requires another website and the app doesn’t even send emails to G Adventures Customer Service. There’s a form that will pop up an error message.
Junk
What the heck is this for ? I thought I could search possible trips and see the ones I saved but no . It’s very generic and keeps referring to the website. Whats the point ? INVEST and hire someone to make your app useful please !
Requires an Account
No thank you.
Poorly Built and Not Reliable
It’s disappointing how poorly this app performs for a travel company in the digital age. Beyond some basic information and a chat message showing the number of people on your tour (and their names), the app isn’t reliable and frequently changes information. You’d think a company like G would have it together by now, especially when travelers expect accurate, accessible information right at their fingertips.
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Buggy
If you don’t put in your trip number upon opening your account (I didn’t have it handy in the moment, thought I would be able to add it later), there is no opportunity to add it later, which means you can’t connect to your group at all. You can’t edit anything after the fact. When I tried to send an inquiry about it within the app, the drop-down menu for the subject didn’t work, and it wouldn’t send the help request without it. When I tried to delete my account to start over, twice, the request was ignored and I’m still a sitting duck. This app is trash.
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Can’t even create an account!
No matter what format you enter your DOB, you get an ‘Invalid Date’ message.
10 yrs never worked
I’ve done multiple G trips these past 10 years and each time I download the app hoping maybe THIS TIME FINALLY it will work, but nope.
Great company overall but their tech isn’t great to deal with.
Great company overall but their tech isn’t great to deal with.
Bad user experience, limited functionality
The app is hard to use and lacks the basic functionality one would want for a trip. It’s hard to navigate and find the most important things such as invoice, support contact, basic information. It would improve the pre-tour customer experience to have a well-made app
Please hire a good product manager!
The customer experience is awful! You need to keep switching between the app and the web browser to search and favourite trips. This makes the user drop between the entire user experience. There are issues with search as well + filters, the UI is not responsive to filters quickly on the app and the side bar is a pain to remove once you’ve selected your filter!
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Everything in one place
This app is super handy. It has all my travel details and documents, packing lists and flight info. Best of all is the currency calculator which is super handy. Glitches mentioned in other reviews must be worked out.
Make no Sense - useless
I Booked a Tour- can not see the tour booked no Chat possible and Most of the time you will be transfered to the Website - where you cannot see your tour either- trash total
