Doesn’t work
Simply doesn’t work. For me. Could be operator error, but I’ve tried and tried to create an account t both at home and with the help of staff in store. The latest rebuttal after trying again today was due to a ‘network error’. Passwords don’t seem to stick, and when you try to reset it seems to redirect to the website and not the app. I’m not techy enough to deal.
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Difficult to access
I’m trying to buy a kimchu croissant but I’m finding it impossible to make the purchase and arrange the delivery ( not to my usual address but to Hampstead Court, 48, Boundary Road, Regents Court. Please could you enable me to make this order for delivery on Saturday.
Erratic
Password reset often fails
Terrible
The app kept logging me out every time I closed it, and now I can’t even log in again as it doesn’t recognise my credentials.
Logs out
App logs out and when you request new password it doesn’t reset . Tried 10 times and have now given up. A shame. Bread is nice though
Rewards
I liked it used to be, but recently very hard to sign in.
Really poor click and collect
Gails have a really bad click and collect offer via the app. Many times I have arrived at the shop to find the bread I ordered is not available. Just now I arrived 30 min after the order time and they said the order had not yet printed in store. If this happens I can see why it always falls down.
Lack of functionality
Why does the app constantly log me out. Why I am always asked for a password when I want to claim my reward. The app doesn’t trigger the option to store the password. There is no facial recognition. App is easy to use, if you can get in.
Awful!!
I have almost stopped going to Gail’s this app because of this app!
Keeps logging out
The app very often disconnects you on opening. This stops you from adding a little stamp to the loyalty card (people are in a hurry behind you waiting for the till so you can’t really take the time to log back in. Bad programming or manipulation so you don’t benefit points as much as you could. Either way it’s quite annoying.
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Logged out with no way to get back in
To the devs: longtime user of this app but it has now logged me out, won’t accept my password and won’t send me a password reset link (yes I have checked spam). Basically I’m locked out. Annoying. Please sort.
New customer
I was asked today if I had the app and when I said no, the ins and outs were explained, including the welcome drink being mentioned. Downloading was easy enough, but I am not receiving a code to verify my account, so I can’t start using the app or loyalty program.
Please help or advise?
Please help or advise?
Amazing bakery and lovely team
The team here is amazing… knowledgeable baristas and excellent front of house people
One of the worst app
Very disappointing online shopping experience. I tried to add the birthday gift promotion, but kept getting an error saying my basket did not contain the required products, with no clear explanation of what was missing.
It’s also frustrating that browsing other pages can delete the basket. Customers should be able to keep shopping without losing their items. The website really needs improvement.
It’s also frustrating that browsing other pages can delete the basket. Customers should be able to keep shopping without losing their items. The website really needs improvement.
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Response from developer
We are sorry to hear you had such a frustrating experience and would love to chance to better understand what went wrong. Please get in touch with the team so we can help: gails.com/pages/contact
Love it
Best place for coffee and eats I’ve found so far
Disappointing loyalty scheme
I have collected enough stamps with hopes of simply getting a croissant, but I can only use it on a drink or a loaf of bread. What am I supposed to do If I don’t like sourdough or coffee, and any other drink in general feels hardly worth the build up of points.
Erratic application of loyalty stamps
Don’t know how much by design or poor execution - but I regularly don’t get the loyalty stamps, and I I do then if I buy 2 coffees I only get one stamp
Free Coffee ☕️
Use the code RFXSGW8U for a free coffee (and I get a free loaf of bread) 😁
Great bakery..
Always pleasant to pop in.. Friendly staff wide range of products..
Hot X Buns
Gail’s is a bakery. It’s Good Friday. They’re open at 7am. Then why no Hot X Buns until 9am?
