Galaxy Theatres User Reviews

What users say

Top reviews

App doesn’t work

Purchased tickets for a movie, doesn’t show up in the app even when refreshing. I have to load the website and login there to see my tickets - according to other reviews, the app has seemed to be busted in this way for years with no fix. What is even the point of the app if it doesn’t actually save your tickets, or let you redeem rewards?
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Needs Apple Pay

The app does what it needs to do to buy tickets and reserve seats. Please add support for Apple Pay.

Fix your app

Horrible app. It’s 2025 and it doesn’t remember login or credit card info and no Apple Pay.

Just horrible.

App is garbage. Nearly impossible to use. Atrocious. Terrible for customers.

Pooh

Around 2022 you can buy tickets but when you get to the theater, they do not appear as past tickets and expired. Save receipts or ask at box office for a them to be printed out. It does display credits for refreshments. If you buy tickets from web site, those tickets don’t appear on app. Basically it’s worthless to buy tickets on the app.
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Could be better

My current purchases don’t show up.
Also I am supposed to be able to pay with Apple Pay. There’s no option for that.

Doesn’t work, doesn’t load

This app just does not work. Nothing loads. The page is blank. Can’t browse movies. Can’t buy tickets.

Buy in person

The app is glitchy and has been for a while. The purchase button doesn’t always display what’s in process. Also clicking the rewards button keeps routing into my calendar.

Best of all when you buy in person the theater doesn’t charge a $5 convenience fee smh

Movies🤩

So thankful for the movie theaters they’ve been accommodating

Needs work

I can never see how much rewards I have, or my my ticket purchases because they never populate.

No QR codes for tickets in App

When trying to view purchased tickets, all are being shown as past purchases and are thus not giving the QR codes to scan at the theater. Only workaround I have is saving the QR codes from the confirmation emails.

Difficult App

App never seems to work right. Why they can’t seem to fix this is beyond me. Can NEVER use my points to get tickets. Can NEVER see the tickets I buy or my purchases so the tickets are just lost. I have to SS my tickets in order to use them at the theatre!

Upcoming purchases

Hello, For some reason I never see my upcoming purchases. It’s always a hassle at the theater to bring up the ticket at the theater.

Saved Payment Options/Apple Pay

Galaxy, it is 2024! It’s time to implement saving payment options in the app. (I’m tired of having to input my credit card information every time I want to buy a ticket. I go often enough for this to be a problem for me.) AND it’s time to implement Apple Pay for ease of payment. SOONER RATHER THAN LATER WOULD BE APPRECIATED!
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Dumb app

This App always crashes - it’s easier to log in on website than use this thing that always seems to have something wrong with it. I keep having to delete then reinstall it so it would work. Useless.

Why no Apple wallet feature?

I thought it had a Apple wallet feature. Guess not kind of a let down. Other theater apps had a feature to an to Apple wallet or watch that pops up when walking in to the theaters makes it an experience in its self. Please add this.

App is useless

I cannot use the app at all. “Service not available” is what I see on complete blank screen FIXIT PLEASE

Saved Payment Options/Apple Pay

It’s been long enough! It’s time to implement saving payment options in the app. (I’m tired of having to input my credit card information every time I want to buy a ticket. I go often enough for this to be a problem for me.) AND it’s time to implement Apple Pay for ease of payment. SOONER RATHER THAN LATER WOULD BE APPRECIATED!
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Greedy

This app wants to charge $2.45 to sell me a ticket. Gee, I wonder why people don’t go to the movies anymore?

Needs Apple Pay

The app does what it needs to do to buy tickets and reserve seats. Please add support for Apple Pay.