GameFly User Reviews

Customer Experience

Positive experience36.9% of reviews
Neutral11.7% of reviews
Negative experience51.4% of reviews

~ Based on 111 written reviews from the US App Store.

What users say

Is GameFly Safe?

GameFly appears safe based on user ratings. AppsHunter Safety Score for GameFly is 94/100.

This assessment is based on 9,924 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.1% of ratings point to a safe experience
3.3% of ratings suggest some concerns
3.6% of ratings point to a risky experience

~ Based on 9,924 App Store ratings for GameFly.

Is GameFly Legit?

GameFly appears to be a legitimate app. AppsHunter Legitimacy Score for GameFly is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Can’t turn off annoying accessibility icon

Can’t turn off annoying accessibility icon

Horrible Shipping

Consistent 10+ day shipping delays for games. Every game beyond my first rental has required me to mark the disc as never received to actually get a disc shipped out to me. Very unreliable service for Seattle, will get you about 2 games a month, if you’re lucky. Stick with retail games stores if you can.
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Poor customer service

They penalize you for shipping issues and do not care if they lose you as a customer

Gamefly is great but app sucks

Please redesign the app already. Its been the same for years and its always sucked.

Love this service

They have really good games and movies to choose from

Three starts because

I have had gamefly for years but they take lot time to decide on a game after you send one back then they take long time for you to actually get it and when you say that you haven’t gotten yet they blame it on the mail service. When i first started this account i only had to wait few days not a week to play them but i like how many games they have!!!
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Please increase Queue size

Please for the love of god increase the amount of games you can have in your queue

Never received my game

Wait 11 days it never came and I reported it missing and the next day they have it, so I can’t get my game in a week and a half but y’all can get it back in one day make it make sense please…

Great value

If you play a lot of games, GameFly is so much cheaper than buying every new game that comes out. HIGHLY worth it

Please add Apple Pay checking out a game or Keep option

Please add Apple Pay

Error

So it takes so long to load up the app

Absolutely worthless value

I had an elite membership for only a little over 2 weeks, I canceled my membership and reactivated by accident, then there was a withdrawal from my account again, not only I wasted almost 35 dollars for only 2 weeks, but there was another 10 dollars taken out for the other membership I thought was going to be credited from the elite membership, I had the elite for only 16 days, and I ended up paying $45?! Update: I got refunded $10…. And there was so many games to click on, but almost nothing to pick from, and what’s really insulting is the clickbait, there’s too much clickbait, I find a game I want to try, I click on it and rent, then it says availability low or very low, and a lot of games don’t have the keep option, GameFly use to be a good value, but now I been getting scammed the past couple months because of lack of choice and being charged for it. Actually there is one use, gamelock!
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Gamefly App

Something is wrong with the app! Next update, could u fix it.

Umm please take off the unavailable thing I’m trying to get wwe 2k15 and nba 2k15 and do it for all

Umm please take the unavailable thing for all of thing games of wwe and nba and gta

Absolutely worthless value

I had an elite membership for only a little over 2 weeks, I canceled my membership and reactivated by accident, then there was a withdrawal from my account again, not only I wasted almost 35 dollars for only 2 weeks, but there was another 10 dollars taken out for the other membership I thought was going to be credited from the elite membership, I had the elite for only 16 days, and I ended up paying $45?! And there was so many games to click on, but almost nothing to pick from, and what’s really insulting is the clickbait, there’s too much clickbait, I find a game I want to try, I click on it and rent, then it says availability low or very low, and a lot of games don’t have the keep option, GameFly use to be a good value, but now I been getting scammed the past couple months because of lack of choice and being charged for it, I’m hitting the keep on the last movie I rented from there….. after that, I’M DONE WITH GAMEFLY!!!!
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Paying for Nothing

Games take too long to ship after the addition of gamelock. What a shame.

Scott R from customer service called me a liar and deleted my account.

I’ve bought many used games and movies from them for years. Lately all I’ve been getting is scratches on my 4k Blu-ray orders. So I send them back in hopes of getting an actual usable copy. My last order was Zodiac and Alien Romulus. Zodiac’s disc arrived with an inch long scratch and Romulus with a small faint scratch. So I returned them. Keep in mind you can’t rebuy these things until they get back the original copy for whatever stupid reason. Today I got a email from their customer service manager sayings I can’t do business with them anymore because I’m abusing their returns, he said and I quote “We reviewed both discs and they were in excellent condition, we just cannot continue to send discs out if every copy is going to get returned.” I literally sent him a picture of an inch long scratch and then he ghosted me. What do I gain from returning a movie I want to own? Those two films have been the 5th total blurays that I’ve bought that has arrived scratched. There was no sympathy whatsoever.
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Won’t give the game on the top of my list

I’ve had this game on the top of my list since January but whenever they ship a game it’s always I different game that’s in my queue.

No games still charged

I never received the games I signed up for and was disappointed to say the least

Customer service was lacking

Delivery
And overall experience was not great

Games seem very overpriced

And the subscription service is extremely outdated

Woke

Ran by woke culture. News articles are absolute cringe.