Best top notch bank and great online app. Top tier customer service services representative
If you looking for banking where you are not just a number . choose gatecity bank .
Page not loading
Three days now I’m not able to log into my gatecity acct takes me to a screen before my Face ID to log into yet whatever that page is doesn’t load NO APP SUPPORT NO CUSTOMER SUPPORT EITHER UNTIL MONDAY WHEN I HAVE TO DEIVE TO MY LOCAL BANK 😡
Doesn’t work!
Since the latest update my app won’t even load! UGH.
Mobile app
The app has not been working for me all week
Seasonal Worker
After the last update, app and website refuse to work outside normal business hours. And the website itself doesn’t even load. To make it better, nobody seems inclined to resolve the issue.
Frustrating
This new app is so frustrating. When I am trying to log into my business app, it will randomly force me to verify the app and will try to call my home phone or my business phone, both of which our landline’s. If I am not at home and or at work and trying to do some business I cannot. So frustrating.
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Grateful
So appreciate the kindness and patience with me as I do my banking business with Gate City Bank.
Doesn’t work with VPN… Again
I’ve been using this app for a couple of years now and for the most part I’ve been very pleased with it. However from time to time when they perform an app update various portions of the app stop working if you’re using a VPN. With the latest update the app won’t even load with the VPN turned on. The website still seems to work but in the meantime the app has become useless since you have to disable your security for the app to work. I’m using the McCafee VPN with an iPhone 17 Pro Max
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Response from developer
Hi there, thanks for taking the time to share your experience. We’re sorry to hear about the trouble using “Move Money” while connected to a VPN—we understand how important both security and functionality are. Please give us a call at 800-423-3344 so we can take a closer look and help troubleshoot this for you. We appreciate your feedback!
App review
I have to keep logging in every time I want to use the app. I’m now traveling and I have to verify my identity since I have to constantly sign in and I’m unable to. Good app good job 👍👍👍
Last update made it worse than ever.
I can’t do immediate transfers anymore which caused me to wind up with hundreds of dollars of NSF fees. I presume this was done on purpose by these scum bags. I talked to the bank and they would only refund 4 of them, so they basically stole $128 from me because they changed the app with no notice. Not to mention the app CONSTANTLY makes me verify my identity no matter how many times I click “remember this device.” Also, don’t bank on the app to EVER inform you you’re overdrawn. It legitimately will not tell you for 2-3 days. Again, I assume this is done on purpose to steal your money.
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Response from developer
Thanks for your review! We’re sorry to hear about the trouble with transfers, fees, and verification. That’s definitely frustrating. We’d be happy to take a closer look and help. Please give us a call at 800‑423‑3344 so we can assist.
Best bank ever
Great 5 stars !!
Mobile Deposit
Latest update ruined mobile deposit. Go back to the old way.
App will not load with McAfee VPN
I’ve been using this app for a couple of years now and for the most part I’ve been very pleased with it. However from time to time when they perform an app update various portions of the app stop working if you’re using a VPN. With the latest update the app won’t even load with the VPN turned on. The website still seems to work but in the meantime I will no longer be using the app because it seems ridiculous to have to compromise security, especially to do online banking. I’m using the McCafee VPN with an iPhone 17 Pro Max
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Response from developer
Hi there, thanks for taking the time to share your experience. We’re sorry to hear about the trouble using “Move Money” while connected to a VPN—we understand how important both security and functionality are. Please give us a call at 800-423-3344 so we can take a closer look and help troubleshoot this for you. We appreciate your feedback!
The most important part of a successful business
Very great app tonight 10 most recommended
Buggy app
About every other time I log in the app crashes and I have to reset my phone before I try again. Again and again! It’s a hassle! Still malfunctioning. Almost daily.
Starving me
Trying to buy McDonald’s at 10 o’clock at night cause I’m starving and can’t even get nothing to eat as I’m shaking and I’m diabetic. I’m truly disappointed.
Buggy app
About every other time I log in the app crashes and I have to reset my phone before I try again. Again and again! It’s a hassle!
Log in every time.
I like the app I just don’t like that I have to put in username and password every time I want to look at my bank account.
Anonymous
Best bank ever but i have one gripe!..when the funds are low and you have automatic payments stop letting them go through other that that BEST BANK EVER!
Friendly
Extremely friendly people to deal with. And app works great
