Not user friendly
Barely works! The app always crashes and I go into panic anytime someone calls out of fear I’ll miss it and have to run to open the door for deliveries. Landlords please don’t buy!
A mockery
Can’t speak to the person to ask who they are and now can’t even add a guest code. Useless
“Forgot code”
Did not forget code just couldn’t read screen it was bright out, got one digit wrong and I could not get back to the Home Screen for FIVE minutes outside. Furious
Existing Customer👍🏻👍🏻👍🏻
I saw this system at a small office building in the Flatiron. Then after seeing it again at my friends building in the Village, I reccomended it to my property manager.
It has been over a year with Gateguard and it opens doors easily and reliably. Great support and service!
It has been over a year with Gateguard and it opens doors easily and reliably. Great support and service!
Needs a manual buzz
The app is fine. But if someone doesn’t know how to use the system (a lot of delivery people), they end up calling you and you can’t buzz them in manually.
Please add a feature to buzz someone in through the app without them buzzing us!!
Please add a feature to buzz someone in through the app without them buzzing us!!
Poor UI design
The app suffers from one major problem:
The UI design is poor and unintuitive. For example, when setting a guest code, you can select the days of the week that the code will be active. But there’s no indication of which toggle state is ‘active’. Does grey mean “on” or does white mean “on?” Nobody knows… and there’s no help or user manual.
These sorts of things should just be obvious in the design and not require guessing or looking up.
The UI design is poor and unintuitive. For example, when setting a guest code, you can select the days of the week that the code will be active. But there’s no indication of which toggle state is ‘active’. Does grey mean “on” or does white mean “on?” Nobody knows… and there’s no help or user manual.
These sorts of things should just be obvious in the design and not require guessing or looking up.
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Scam
This company is a scam, look at the app hasn’t been updated in 2 years, their intercoms are offline 60% of the time.
Please Update this App!
It works in theory, most of the times. But the app frequently crashes, and there is white text with white backgrounds making it almost impossible to see what you’re selecting.
This app hasn’t been updated in a while. Please do so!
This app hasn’t been updated in a while. Please do so!
Literally never works
EVERY time a delivery buzzes me, I click to answer and it only shows the Home Screen of the app and no way to answer the call. The app Home Screen looks outdated and always says error when you try to add a guest. There is no feature or selection for help or service
Does not work!
This app is horribly designed. It has one job and that is to let you buzz people in and unlock the door. You can’t do this, though. You can only buzz someone in if they call, but the calls fail 75% of the time. If the call fails, you don’t have the option to buzz again. Please ad a buzz feature to the app!!! You shouldn’t have to be called in order to unlock the door when the call fails so often
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Problem!
In theory when the system works it ok. But it works 40% of the time. But I’ve owned my apt 15 years and I have had go down more time in the last six months to let people in because system wasn’t working. I’ve missed numerous deliveries So now the issue is the locksmith, but the owner of the companh all he’s was concerned about was getting me off the phone My association tried to get out if our contract but we are being told we have pay out or contract. $18k. In the morning your not able to read the screen if you have direct sunlight. I would not recommend, save your bldg the headaches and being locked in a contract for something that a alway has issues
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Potential but rarely works
We just had this installed in our building. While the convenience is there and does seem reliable, it’s not intuitive to delivery drivers who don’t know which resident to ring. There should be an option to unlock the door straight from the app without a buzz to cut down on frustration
Ugh
Well, it’s been over a week since this oversized junk was installed in our building and still nobody has a pin or any information as to how to make this thing work. The only name that is added is somebody named “Ari Teman” who nobody in my building knows. This is a serious security concern. The worst part is that our buzzers don’t work. This is a scam, I’m so sorry if this gets added to your building without your consent.
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This system is junk
The building mgmt installed it with no notice and just leave a note from this Gate Guard on how to register for a pin. The process to submit for a pin doesn’t actually work, and the box at the door continually says it’s offline. So it doesn’t actually work.
Assuming it could work, you’re required to hand over personal information to this company in order to buzz people into the building.
Assuming it could work, you’re required to hand over personal information to this company in order to buzz people into the building.
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Simple and effective intercom
This intercom is a great improvement over my building’s previous system. Installation was painless, the layout is intuitive, and it works without fail. My building feels more secure than ever, I very highly recommend.
Great!
Really easy to use. Let's us unlock the door from our phone or with a code seamlessly. Packages get in easy, even when we're at work.
Coolest way to enter my building
This is so practical and easy. Don’t know why I didn’t think of this invention sooner! Definitely recommend
The Best System!
Great intercom-super simple and easy to use!! I never need my keys anymore and I always let my guests, deliveries and dog walkers in while at work. Makes my life a lot easier!
Great Product. No key needed.
I used to get locked out of my building. Key doesn’t work, they change locks, forget my key, always an issue. This is great. Never need my key again and I get in every time. Can’t wait for future updates!
Worst. System. Ever
Complete nightmare for any tenant. This system NEVER works. It was installed in our building in the West Village. Now our packages never arrive. Delivery guys get frustrated so our food can never get delivered. Our doorbell rings but only long after someone tries to buzz – reason is it relies on the cell networks and cell coverage – so spotty service means your doorbell can never ring. When we asked how such a crappy system was installed in our historic building, we were told it was given for free to the management company. If you get this crap for free – you are overpaying! All tenant have a similar experience.
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