Would give it 3.5 if possible
I have used Folded many times over the last couple years. Usually the customer service is great if there are any issues. However, my most recent order came back with unknown red stains on several of my white shirts. Customer service has been non responsive about them. I was thankfully able to get the stains out on my own, and washed a few other white shirts, and was shocked at how much better they came out when I washed them. So, I recommend Folded for your dark clothes or big items like sheets, but I’d use caution for lighter colored items.
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Not worth it
They never pickup or drop off at the right time and so often I’ve had to cancel my orders. They take forever to return laundry and it’s beyond expensive. Really irritated with this service.
Lost my laundry
I sent a duvet for dry cleaning and it was never returned to me. I tried calling and emailing multiple times to either track it down or request a reimbursement. I don’t know if it was lost or stolen, but Folded has either not replied to any messages or told me they will mail a reimbursement check which hasn’t come for months. I can’t seem to get ahold of anyone at the company anymore and am out $300 for the cost of the duvet + the $30 cost of the dry cleaning service which they didn’t even reimburse me for. Would never recommend anyone use their service again.
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Service is fine but app is terrible
The laundry service is fine, but the app makes me not want to use the service. It doesn’t keep you signed in so you need to sign in ever single time you want to use the app. There are some issues with how it is configured. One example is that if you want to type notes in, the keyboard covers the box you’re typing in so you can’t see what you’re typing.
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Excellent Service, just some small things to get to 5 stars
This is much better than their competitors, but my only request is that they keep some form of session-based login. I keep having to login each time the app is closed and reopened. Also - The load times are a little slow, but that’s not really something that would stop me from using it. Excellent service for pickup and drop-off!
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