Would give it 3.5 if possible
I have used Folded many times over the last couple years. Usually the customer service is great if there are any issues. However, my most recent order came back with unknown red stains on several of my white shirts. Customer service has been non responsive about them. I was thankfully able to get the stains out on my own, and washed a few other white shirts, and was shocked at how much better they came out when I washed them. So, I recommend Folded for your dark clothes or big items like sheets, but I’d use caution for lighter colored items.
Show more
Not worth it
They never pickup or drop off at the right time and so often I’ve had to cancel my orders. They take forever to return laundry and it’s beyond expensive. Really irritated with this service.
Lost my laundry
I sent a duvet for dry cleaning and it was never returned to me. I tried calling and emailing multiple times to either track it down or request a reimbursement. I don’t know if it was lost or stolen, but Folded has either not replied to any messages or told me they will mail a reimbursement check which hasn’t come for months. I can’t seem to get ahold of anyone at the company anymore and am out $300 for the cost of the duvet + the $30 cost of the dry cleaning service which they didn’t even reimburse me for. Would never recommend anyone use their service again.
Show more
Service is fine but app is terrible
The laundry service is fine, but the app makes me not want to use the service. It doesn’t keep you signed in so you need to sign in ever single time you want to use the app. There are some issues with how it is configured. One example is that if you want to type notes in, the keyboard covers the box you’re typing in so you can’t see what you’re typing.
Show more
Excellent Service, just some small things to get to 5 stars
This is much better than their competitors, but my only request is that they keep some form of session-based login. I keep having to login each time the app is closed and reopened. Also - The load times are a little slow, but that’s not really something that would stop me from using it. Excellent service for pickup and drop-off!
Show more
Amazing customer service
I love this service, they’re great with my clothes and are almost always in time - and when they’re not, they reach out to you personally and give you a credit. They care about seduce and keeping their customers happy!
5 Stars!
This app is AMAZING! They’re great with picking up my laundry and dropping it off when I need it. I highly recommend them for anyone living in NYC! This is the only laundry service I’ll ever use!
Definitely recommend this!!!!
Love this!! Such a brilliant idea that has helped make my life easier. I hated the hassle of bringing my clothes and bedding to a nearby self serve laundromat, it was very time consuming and nerve racking with the fear of being near people during this pandemic. Now I have time for school work and my loved ones.
Show more
LOVEEEE
I love Folded!!! Great customer service and I love the ability to be able to organize everything through an app!
Amazing!
I have to admit that I am very picky when it comes to my clothes, always hesitant to have someone else cleaning them... Folded not only surpassed my expectations but mainly raised the bar! I strongly recommend their services! I am a loyal customer for sure.
Great service/following safety guidelines
The service I have received by the staff at Folded is hands down amazing! The process is seamless; and I am always at ease knowing my laundered pieces will come back looking brand new and smelling fresh. I have recommended Folded to many friends city wide and they too love the convenience of an easy contactless pick up/drop off, and knowing their clothing is in good hands!
Show more
Phenomenal Service
I loved Folded. They are really efficient and quick. I love never having to worry about wash or dry cleaning. Must-try service.
Awesome
The app is super user friendly. My clothes arrived cleaned and on time. No issues here.
Eric Adam
Amazing and convenient.
The best in NYC
I tried Folded after being disappointed by competing services and I did not regret my choice.
Their packaging of dry cleaning and their crisp folding of Wash&Fold were as if my mother was folding the clothes herself at my childhood home.
The app itself needed some work but they did a great job in upgrading the software which makes it even easier to use.
Their pricing is transparent and they do not charge delivery fees.
Highly recommend!
Their packaging of dry cleaning and their crisp folding of Wash&Fold were as if my mother was folding the clothes herself at my childhood home.
The app itself needed some work but they did a great job in upgrading the software which makes it even easier to use.
Their pricing is transparent and they do not charge delivery fees.
Highly recommend!
Show more
New App is Great
Love the updated app. New improvements make it so easy to use and I love that they will store my detergent for me.
Bad dry clean service and worse customer service
I used Folded twice - once was this past January and once was this past July.
The first experience was fine - I scheduled my dry cleaning service and everything was nice and smooth.
The second time was the worst experience ever. I had them pick up my winter jackets and sweaters for dry clean, and two out of five were shrunk. That wasn’t the end of story.
I tried to call them but no one responded, so I emailed the customer service to explain the situation. They responded quickly saying they would like to take the clothes back and see if they could fix it and also asked me to provide the websites of products similar to my damaged clothes. I agreed to send back my clothes, hoping they can be repaired. Several days later, I got the clothes back and they were still damaged as if nothing had been done by Folded. No one reached out to me explaining the situation and they seemed to want to pretend nothing had happened. I emailed them again and tried to get compensated for my loss. I provided a rough estimate of the costs of my clothes as I was not able to find the exact products on the internet. They were very slow in response. I had to follow up multiple times to see if anyone is trying to fix this situation. Ten days later, I was told that reimbursement check had been mailed to me. When I got the check, it was only for an amount of $20 even though I had mentioned that the estimated costs of my clothes were $400. I emailed again trying to figure out why there was such a discrepancy between the reimbursement and the costs. They came back saying they erroneously only reimbursed me as if I had used the “wash and fold” service, not the dry clean service. They said they will mail me another check of $130. Again, not the reimbursement I was looking for. That was back at the beginning of September and I have not yet received the $130 check as of today, September 29.
The dry clean service was very bad, but the customer service is even worse. I would never trust this company to handle my delicate clothes ever again.
The first experience was fine - I scheduled my dry cleaning service and everything was nice and smooth.
The second time was the worst experience ever. I had them pick up my winter jackets and sweaters for dry clean, and two out of five were shrunk. That wasn’t the end of story.
I tried to call them but no one responded, so I emailed the customer service to explain the situation. They responded quickly saying they would like to take the clothes back and see if they could fix it and also asked me to provide the websites of products similar to my damaged clothes. I agreed to send back my clothes, hoping they can be repaired. Several days later, I got the clothes back and they were still damaged as if nothing had been done by Folded. No one reached out to me explaining the situation and they seemed to want to pretend nothing had happened. I emailed them again and tried to get compensated for my loss. I provided a rough estimate of the costs of my clothes as I was not able to find the exact products on the internet. They were very slow in response. I had to follow up multiple times to see if anyone is trying to fix this situation. Ten days later, I was told that reimbursement check had been mailed to me. When I got the check, it was only for an amount of $20 even though I had mentioned that the estimated costs of my clothes were $400. I emailed again trying to figure out why there was such a discrepancy between the reimbursement and the costs. They came back saying they erroneously only reimbursed me as if I had used the “wash and fold” service, not the dry clean service. They said they will mail me another check of $130. Again, not the reimbursement I was looking for. That was back at the beginning of September and I have not yet received the $130 check as of today, September 29.
The dry clean service was very bad, but the customer service is even worse. I would never trust this company to handle my delicate clothes ever again.
Show more
Hard to use if they never show up
The app itself could use quite a bit of refinement, but those problems are overshadowed by unreliable service.
I used Folded on four occasions for wash & fold and dry cleaning. On the first three, they were late picking up, dropping off, or both. More than once, they were late by over a full day. Note that dropoffs for wash/fold and dry cleaning are done separately, and I had issues with both. Communications regarding the delays and the status of my orders were extremely lacking. Folded lured me with a coupon to place a fourth and final order, and this time, they never showed up to pick up my dirty clothes.
My experience was especially disappointing, because I thought the quality of the actual cleaning and hanging/packing of my clothes surpassed Folded’s competitors. I also preferred their simple pricing structure and available options for detergent, water temp., etc.
I used Folded on four occasions for wash & fold and dry cleaning. On the first three, they were late picking up, dropping off, or both. More than once, they were late by over a full day. Note that dropoffs for wash/fold and dry cleaning are done separately, and I had issues with both. Communications regarding the delays and the status of my orders were extremely lacking. Folded lured me with a coupon to place a fourth and final order, and this time, they never showed up to pick up my dirty clothes.
My experience was especially disappointing, because I thought the quality of the actual cleaning and hanging/packing of my clothes surpassed Folded’s competitors. I also preferred their simple pricing structure and available options for detergent, water temp., etc.
Show more
Do Not Use
I strongly suggest you don’t use this service. I sent out clothes to Folded that came back completely ruined. My clothes were dried on extremely high heat which left permanent creases (pictures on Yelp). I took them to 2 other dry cleaners in hopes they could be salvaged but was told everything was damaged beyond repair. I would expect “professionals” to be able to do laundry correctly.
Show more
Mediocre
Clothes came back smelling like softener when I asked for no softener since my daughter is allergic, delivery and pick up was smooth as the driver got here on time for both pickup and delivery. Just would like if the laundry was done with more care and for them to actually read the notes I leave.
