THE WORST APP EVER
This might be the single worst app I’ve ever been forced to download. My apartment complex recently removed our physical locks and forced us to use digital locks, which would be fine, if it weren’t for this horrible, poorly managed app. I am not sure how the developers can see that this app has 1.5/5 stars with 608 reviews. I will pull up to our gate, scroll through the 25 different buttons, click on the right one, and it will tell me that my device doesn’t have permissions to open the gate… even though I had previously open that gate earlier in the day. Having to constantly uninstall and reinstall in order for it to work is ridiculous. Please fix this app…
Show more
Inconvenient and frequently malfunctions
My brand new apartment complex uses Geokey and it took months after moving in for doors to start working. The user interface is horrible and frequently will glitch and require restarting the app. Over the last couple of weeks almost every day I have to delete and reinstall the app and re-login to get it to work. Not only is this unsafe when trying to access your home, but it is a major inconvenience when trying to carry groceries or anything else to your unit. In addition to this, there was a homeless person sleeping in an empty unit in my apartment complex exemplifying how the system does not even increase building security. Unbelievable and embarrassing for any apartment complex that adopts this technology.
Show more
Worst Door Lock Ever!
This door lock is one of the worst investments that my apartment complex has ever made. The locks malfunction constantly and due to “update” the mobile app never works. In order to even get into the door, I am forced to uninstall and redownload the app, so that it can reconnect to the door lock. Additionally, this door lock poses a safety threat, with multiple instances where I have locked the door and it has unlocked on its own accord. I would not recommend this door locking system to any residential households or apartment complexes, and frankly can not wait to move out of my apartment complex so I do not have to deal with this horrible lock any longer!
Show more
Constant Issues
The idea is cool in theory, if the app works correctly. However, it does not. It constantly glitches, freezes, and does not work. I’ve been locked out of the front gate, and the only answer is to sit there and delete the app off of my phone, find it in the App Store and re-upload it again, and all my information again, and then maybe it will work. I was sitting there trying to open your door.. if you want to let anybody in for deliveries, you might as well walk over there and open the door yourself. Or maybe just go get it yourself because it’s such a pain to get anybody actually to your door. I’ve already had to delete & re-upload at least 10 times to make it work again since I moved in 2 months ago .
Show more
DO NOT USE
This app is terrible! Do not use it. I had to get it because my apartment complex installed Geokey. This was the worst decision they have ever made. The app never works. I’ve been locked out of my house and the gates numerous times by the time I get someone on the phone is already 20 minutes on the phone. They tell me to delete the app and reinstall it but then when I do that, I get locked out of my account and suspended because it registers too many devices which is weird because my phone number and my phone have not changed every time I re-download this. The technical support people are nice, but this app is terrible. I can’t put into words how much I hate this app. They always have updates and then your app doesn’t work again. It’s so terrible they need to fix this!!!!
Show more
