unreliable access to your home
This is genuinely the worst thing ever. it is embarrassing that a company is comfortable putting such an unreliable lock on doors. i cannot access my apartment often which has caused me to be locked out for over an hour. there is also no warning for low battery so enjoy coming home from vacation and having to wait hours for someone to be able to change the battery that you didn’t know was low and would have changed before leaving if i known. their “updates” do nothing beneficial just cause bugs and create more trouble gaining access to your home
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Terrible Issues
This app sucks. The programming for this electronic door knob is the dumbest thing ever created. Why the heck can’t I just have a REGULAR DOOR KNOW with an ACTUAL KEY. I’ve had so many issues with my apartment door because of this door knob. I called GeoKey maintenance and they were just telling me “delete and reinstall the app” or “sign out and sign back in” or “try the door from different angles” uhm… I just want a regular key man. I’m locked out right now, not sure what to do. I’ll have a good talk with the manager of my apartment complex as well.
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Doesn’t work half the time
Use this at my apartment complex and it is so inconvenient. Doesn’t work half the time or having to wait outside for 10 minutes while it tries to unlock the door. Would much rather just have a key.
Perfect if you don’t want anyone in your building, including yourself!!!
The amount of time my access point isn’t available or I get an error message OR I tried to generate a guest pass and it won’t find my account… I mean if this was a food delivery app I could look past this but this app is the ONLY way I can get into my building and it should be functioning without error. Ever.
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Locked out for third time in a week
App will completely freeze your phone or credentials will randomly stop working. Would give the app zero stars if possible. Any apartment complex interested in installing this overpriced, inconvenient trash might as well provide each resident with a complimentary brick in order to get into your own apartment when locked out at 2 a.m.
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Horrendous
If I could give this app a 0 star I would. It’s glitchy and it never works. I get locked out of my apartment everyday and reliable entries that never fail me suddenly stop working. My complex has had Geokey people come out and fix specific entrances but then new ones break. Everyone in my complex has the same problem. Don’t sign with a complex that has this app. Give me my fob back
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Absolutely trash
This is genuinely one of, if not THE worst app i have ever used in my entire life. It works maybe 3% of the time and even thats being generous. At first, it was just extremely slow to unlock my door, but ive reached the point now where it just straight up doesn’t work and i cant unlock my apartment door on my phone anymore. I have to now text my roommate every time so he can unlock the door if he’s home. Otherwise, im locked out of my apartment for extended periods of time, which has happened multiple times now. Theres also a “backup access” button where you dont have to hold your phone up to the lock and instead can unlock it “manually” by just clicking the button on the app, but dont worry, that also doesnt work! If i could give this app 0 stars, i would. Absolutely terrible app and should be removed from the app store
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Unreliable & annoying
My apartment complex implemented solely Geokey usage. I’ll be out late at night unable to get inside because the app won’t work. 0/5 stars
Literally breaks my phone
I would give zero if I could. This app literally breaks my phone. I go to try and unlock my door, and it opens my apple wallet and then freezes literally everything. I have had to memorize how to restart my phone without being able to touch the screen. Even when this doesn’t happen, it is not guaranteed that I can unlock my door anyway. I have gotten locked outside of my apartment for over an hour before. I cannot fathom why anyone would choose this over a key fob. So unreliable.
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Unsafe for women
It takes too long to get into my apartment. I’ve been stalked in the past before and it shouldn’t take a minute for me to get back into my apartment. Please be mindful of this.
Worthless Application
There is no benefit for implementing this app, even if it did work perfectly(which it obviously doesn’t). Instead of a physical keycard we have to use this app to open all the doors in my apartment complex. It takes at least 5 seconds to open any door(including my room) and half the time the app will say it was successful, but the door won’t open. If we had a physical keycard, it would just scan and open. It also takes forever to sort through which door is the one we need. Sure it has a favorite function, but I wouldn’t need a favorite function if I just had a keycard. Also, now that my phone is my key, I need to keep my key charged, connected to the internet, and keep my phone on me at all times.
Additionally, there is no benefit to using this app over a physical keycard. A physical key can do everything this app can do, and the physical key is more convenient than this app.
NEVER USE THIS
Additionally, there is no benefit to using this app over a physical keycard. A physical key can do everything this app can do, and the physical key is more convenient than this app.
NEVER USE THIS
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Locks and App don’t work
Plain and simple review: after having the lock installed on my apartment door for a month, the lock has become completely unresponsive to the app. If you use this, you will end up with a broken lock and no way to unlock it. Do not install this at your property.
Who thought this was a good idea?
Electronic apps particularly in areas that do not have great service are a recipe for disaster. This app is spotty at best. Our complex put this on the gym / clubhouse and I love getting up at 430am, taking pre workout just to get over there and you can’t get in the door when it’s supposed to be open at 5am.
Chat help is essentially useless as they always blame maintenance. Do not recommend
Chat help is essentially useless as they always blame maintenance. Do not recommend
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Doesn’t work
This is literally the worst thing ever created. How is knight circle going to switch from something that worked to this abominable trash.
What a Lovely App
Our apartment complex recently switched to GeoKey instead of barcodes for our cars. To open our gates, we now have to take out our phones while driving, open the app and pick the location of the gate we are at. 75% of the time, it'll say you're too far to open it, despite staring directly to my right at the "geo" key reader less than 3 meters away. Then I will sit at the gate, maybe even have to restart the app, and try again. Good news is it has never taken more than 3 tries. For the love of god, look at the ratings of this garbage before forcing your residents to swap to this horrendous replacement.
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Not good
Takes too long to use effectively, worse than a key or PIN code
Move In Fail
Spent an entire day fighting the app. Turned a 2 hour move in into an 8 hour struggle. Couldn’t access elevators or exterior doors. Had to walk up six flights of stairs with boxes instead of using the elevator. Customer support had no amswers except “reboot your phone.” Total failure of an app.
Horrible
Extremely unsafe if app does not work and then you are locked out of your apartment. Inconvenient I do not know why this app exists
Bluetooth fails to connect
So glad that it takes me 5 extra minutes to open my door all bc of your app
Stick with physical keys or fobs.
This platform has been nothing but problematic since it was rolled out across our apartment community. I live in a building where parking is subterranean, so the cellular signals are weak and there’s no community WiFi. I would say that these are the primary contributing issues but even on surface levels, you will often be met with “connectivity” issues or inability to access your property based on perceived location of the device you’re using to gain entry. - I will give the company kudos in that it is very easy to connect with a support representative, but the initial recommendations are that you should restart your phone after deleting and redownloading the app. (Which also requires a separate verification process.) I’ve had to plead with representatives while locked outside in freezing temperatures or torrential rain and in many cases, they can remotely unlock the door. That’s nice, but if I didn’t have my phone or if the power had been off, I’d’ve been screwed.
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