NO ISSUES
I don’t understand what y’all be cryin about. I just made my first payment on the app with no issues whatsoever. I also went only and found the information to be exactly the same. Even signed up for auto pay for convenience. No app should let you copy and paste your account info, that’s for your own financial safety!! Y’all be crazy with all this negativity, maybe update you app or take a basic class on how to operate basic procedures…🤙🏻
Show more
Mobile app - but no mobile payment option!
The purpose of an app is to make things easier/more streamlined for mobile users, rather than having to log into the website in a browser. This app doesn’t make anything easier. It’s basically just a copy of the website that comes with an app icon, and is cumbersome to use.
The main issue I have: I pay my bills making mobile payments… but I could not find this option in the app, the only reason why I downloaded the app in the first place! To make mobile payments (such as Apple Pay) I still have to log into the account in the browser, which renders the app completely useless to me.
Why does the mobile app not have a mobile payment capability?
The main issue I have: I pay my bills making mobile payments… but I could not find this option in the app, the only reason why I downloaded the app in the first place! To make mobile payments (such as Apple Pay) I still have to log into the account in the browser, which renders the app completely useless to me.
Why does the mobile app not have a mobile payment capability?
Show more
It is actually that bad…
Before downloading, I told myself this app couldn’t possibly be as bad as the reviews indicate. Besides, all I want to be able to do was login and monitor my hourly energy usage for my TOU plan.
But you can’t even login. The login screen is so busted that the password auto fills don’t work. Copy/paste selects the wrong field. The app display doesn’t fit on “new” iPhones (as in like iPhone 5 or whenever it was that the home screens added a row of icons).
I could go on… don’t waste your time with this app unless Georgia Power actually dedicates some resources to fixing this mess of an app at some point in the future.
But you can’t even login. The login screen is so busted that the password auto fills don’t work. Copy/paste selects the wrong field. The app display doesn’t fit on “new” iPhones (as in like iPhone 5 or whenever it was that the home screens added a row of icons).
I could go on… don’t waste your time with this app unless Georgia Power actually dedicates some resources to fixing this mess of an app at some point in the future.
Show more
Absolutely garbage, probably on purpose
That title says it all... If the app works it requires a ridiculous amount of login info. I had to ask them after signing up for the info. It can't be made simple, it won't allow the phone to save login.... Like ever other app in the world. Once finally get logged in its difficult to simply pay the bill! I entered all my info and couldn't slide the screen over to press confirm. This app is the most thoughtless, poorly designed app I have encountered. I can't view my bills. Viewing usage data requires another login in. I feel you made this app like this in hopes that people won't be able to pay their bill and GA power gets to charge even more fees for disconnection and reconnection. GA power is a monopoly. I hate this app. Hate is a very strong word so I stick with it!
Show more
Worthless
The app barely functions. When you try and open the pdf bill it crashes, when you touch the link for pdf bill it opens then any other tap on the screen and the app shuts down.
Hasn’t been updated in five years. Try and submit a comment to them for fixing? Good luck! The link here in the App Store takes you back to the app! Which has no ability to send comments about their app. Oh and I LOVE being charge extra for the “convenience” of paying my bill on-line. Hello! It’s basically 2023 and you want me to either pay by check (um checks?) or a 4 buck fee. Your company is the worst.
Hasn’t been updated in five years. Try and submit a comment to them for fixing? Good luck! The link here in the App Store takes you back to the app! Which has no ability to send comments about their app. Oh and I LOVE being charge extra for the “convenience” of paying my bill on-line. Hello! It’s basically 2023 and you want me to either pay by check (um checks?) or a 4 buck fee. Your company is the worst.
Show more
Don't waste your time with this app
Complete trash. I love Georgia Power but this app is absolute trash. It's literally just a tiny browser in the app that loads the website but with limitations.
It's not a "real" app and is just a limited workaround for them just to simply say they have a mobile app.
App crashes looking at the bill, etc. Much better off just loading Safari/Chrome/Firefox and going directly to the site.
It's not a "real" app and is just a limited workaround for them just to simply say they have a mobile app.
App crashes looking at the bill, etc. Much better off just loading Safari/Chrome/Firefox and going directly to the site.
Show more
Terrible
This app is insanely terrible. It is not comparable with Apple whatsoever. You can’t pay your bill. When you attempt to, it tells you that you cannot be logged in because of another login window which is not true. Just get rid of it or put money into a better design because this is not it.
App won’t take payment!!!
This is NOT any way to run a business! There are no offices open for the public to pay their bill! The app won’t take a debit card payment! You must have cash to make a payment at a retail store, and pay a service fee to the retail store to make your payment! Very very poor way to run a business!!! Plus this review page wants a name that’s never been used, in order to post my review.
Show more
Unable to log in
I use a password manager. I try to use long, complicated, unique passwords for every set of credentials. This stupid app has made it impossible for me to enter my password using the password manager. I can’t use the keyboard when choosing the password, so I can’t enter the name “Georgia Power” to retrieve the right credential. And I can’t copy it to clipboard and paste it into field. Selection of the password field appears to also be broken.
The Devs did some weird stuff to the login. So I’m completely unable to log in and use this app.
The Devs did some weird stuff to the login. So I’m completely unable to log in and use this app.
Show more
Please intervene, Apple
This is a “finance” app for monthly utility bills that hasn’t been updated in 4 years. I’m scared every time I pay my bill. There’s gotta be some sort of security violation by now. I don’t even know where to begin on how bad this app is. For the love of god, please find a way to warrant a notice that the app will be removed unless standard criteria are met so they have to do something about it.
I’m used to the idea that occasionally I’ll see iPhone aspect ratio on my iPad….but RARELY at that.
The last IPHONE to use that ratio was like the 4 or 5S. This isn’t some dead app people miss. They’re managing TRANSACTIONS in this crap! PLEASE DO SOMETHING.
I’m used to the idea that occasionally I’ll see iPhone aspect ratio on my iPad….but RARELY at that.
The last IPHONE to use that ratio was like the 4 or 5S. This isn’t some dead app people miss. They’re managing TRANSACTIONS in this crap! PLEASE DO SOMETHING.
Show more
Parts not working
While I was on the app a box popped up asking if I would answer some questions about my power usage. I clicked yes. It took me to another page. A blank page. Nothing happened. When I pressed the back button, nothing happened. The app was frozen. I am using an iPhone 11 with the latest iOS. In addition, for the past two months that I have been using this app, I have clicked on “feedback”. The app always goes to another page, a blank page and freezes. You cannot get back to the app and must shut down the app. As I said this has been going on for months. Like other people have said, this app is horrible.
Show more
Just terrible
It really just doesn’t work. Half the stuff I tried to use either didn’t work right or never worked at all. Not to mention it’s painfully outdated. Some of the things that are wrong are so easy to fix it’s laughable, like the app not even taking up the whole screen (hint to GA Power developers: set the height and width constraints to the safe area edges, not a fixed height!)
Show more
Worked fine for me
Downloaded it, put in my info and paid bill… no problems…
Garbage Piece Of Trash
I’m sick of for e closing this app just for It to tell me “you have multiple accounts active,wait until you log out or until the session has expired.” But tells me that I’ve logged put successfully. Then I have to go through the trouble of calling someone which takes minutes or an hour. Brain dead employees who don’t want to fix this crap!!!!!
Show more
GAPower App is lousy
This app deserve ZERO STARS. You would think with all the money GA Power charges it’s customers they would have better technology services to offer their customers, however this app is not worth the energy used to create it. Every time you hit the back button to review the previous screen the app locks up and you can’t do anything at that time. I also end up having to turn my phone off to get the app to reset. This is so frustrating and not worth the time to use it. I guess GA Power has no regard for their customers but you best believe they will make sure they get your money every month!
Do better by your customers Ga Power and invest our money in getting a better app that actually works!!!!
Do better by your customers Ga Power and invest our money in getting a better app that actually works!!!!
Show more
Horrible
By far this is the worst app I’ve ever used. After trying over a half hour to set it up for auto pay each month, I gave up. It’s slow running and a bit confusing to add the info it wants. Once you do it gives an error message for something you’ve entered. My info was correct so not sure why. I’ll continue mailing a check each month and won’t be messing with this dang app again. I have enough aggravation in my life and don’t need more.
Show more
DO BETTER GEORGIA POWER
This app messed up my goal of getting 12 on time payments now I have to start over AND I lost my deposit. Did GP do that on purpose? How hard could it be to fix the website?
Can’t say GP doesn’t have enough money...
After all electricity is essential.
Please pay attention to your customers.
Side note : Ur customer service reps are rude! GP must be mistreating them as well.
Can’t say GP doesn’t have enough money...
After all electricity is essential.
Please pay attention to your customers.
Side note : Ur customer service reps are rude! GP must be mistreating them as well.
Show more
Complete Trash
How is it possible that a company as big as GP has a trashy app like this. It is near to impossible to complete any function without having to log out and log back in. The usage information is sketchy. Sometimes it’s up to date and available to see. Other times it’s not. I hate that I have no other option but to deal with this company. How is this not a monopoly? They are not going to make improvements because we are forced to deal with their practices because they have no competitors. It’s despicable!!!!!!!
Show more
Terrible App
With all the money GA Power rakes in you’d think they could spare a little to make this app a little more user friendly. If I could give this app zero stars I absolutely would! It’s been updated MAYBE twice since they came out with it. What app doesn’t have facial recognition compatibility nowadays? You guessed it, this one. I hate this app with every single fiber of my being. I’ve become so frustrated with this app before that, if I had the option, I would switch to another power company. 0/5 Stars. 10/10 would not recommend.
Show more
Horrible app
First this app doesn’t save my login information. I have to re-log in every time I try to pay my bill. It also never saved my account number. What’s the point of this app if I can do the same exact thing on their website?
If my work laptop worked on the GA Power website I would never use this app!
If my work laptop worked on the GA Power website I would never use this app!
