Access your health insurance information on the go. View claims, digital ID cards, and contact customer service securely. Requires a Quartz membership and MyChart account.
What We Love
- 👍 Successful account merging (MyChart to UW Quartz)
- 👍 Easy to find and convenient (for some users)
- 👍 Great insurance company (for some users)
- 👍 Easy to navigate site (for some users)
- 👍 Great access to results, summaries, appointments (for some users)
Room to Improve
- 👎 Hard to navigate and figure out
- 👎 Too many unnecessary push notifications
- 👎 Not user-friendly, hard to find anything
- 👎 Messaging option inconsistent
- 👎 Bill pay option hard to find or missing
- 👎 Inconsistent or frequently changing helpful features
- 👎 Buggy app, intermittent problems
- 🐛 Broken links
- 👎 Unable to find future appointments
- 👎 Buttons take users out of the app to a webpage requiring re-login
- 👎 App user experience is bad, redirects to external sites
- 👎 Can't find appointments in the app
- 👎 Can't access after-visit summaries easily
- 👎 Awful new portal, can't find preregistration or upcoming appointments
- 👎 Worse format, difficult to find basics
- 👎 Statements issue (white screen, customer service unhelpful)
- 👎 Appointments not showing up in app
- 👎 Can't see lab results anymore
- 👎 Cannot access lab results on mobile app
- 👎 Update removes pertinent information (billing, scheduling, appointments, results)
- 👎 Removed health information from app, directs to clinic apps
- 👎 Have to go multiple places and log in for info
- 👎 Unable to see upcoming appointments, have to download MyChart app
- 👎 Update removes clinical data, described as 'hot garbage'
- 👎 Pointless app, can't look at results, find appointments, check in, or request refills
- 👎 Old system was better
- 👎 Can't view test results from app, only web browser
- 👎 Difficulty navigating to find billing information
- 👎 Confusing, can't find needed information, app is useless
- 👎 Upcoming visits/appointments no longer visible
- 👎 Useless app, redirects everything to a webpage, no actions possible
- 👎 Difficult to find clinic phone numbers
- 👎 App redirects to browser, no use for the app
- 👎 Does not list all providers, difficult to message them
- 👎 Will not let user in
- 👎 Difficult to find policy information and specific benefits
- 👎 Requires two apps (insurance and hospital)
- 👎 App is worthless, directs to website
- 👎 Disappointing, redirected to website, defeats app purpose
- 👎 Frustrating not to be able to pay bill online
- 👎 Every link brings you to their website, no point in the app
- 👎 Poorly designed, not user friendly
- 👎 Hard to navigate, can't make appointments, can't see EOB without leaving app
- 👎 Takes you outside the app to a small, unreadable website
- 👎 Too much technology, no instruction on how to use
- 👎 Cannot open mobile app due to two-part authentication
