Great service, Horrid app
The app is very slow to load and clunky to navigate. The service is very good value though- highly recommend
Can’t use at all
It keep telling me to update new version but there is nothing for me to update and I can’t use the app at all!
Buggy app
If you don’t update the app before travelling you can be in trouble. Arriving in Australia it said I needed to update the app before using but you can only update the app in Singapore. So I am stuck with no mobile service until I get back
A bad app
Cannot even cancel the line keeps showing error. Live chat says need to wait 30 mins. Been waiting for more than 1 hour. Really bad service overall. Avoid this service if you like a peace of mind.
Doesn't work
Doesn't work still say maintenance. Oh well on to another app to pay for data.
Bad Data Roaming & Subscription
This plan is both good and affordable for use in Singapore. However, one major drawback is that I cannot resubscribe to a cheaper promotional plan. Additionally, I would recommend others to purchase an overseas SIM card for data usage instead of relying on the gigaRoam plan. When I used it in Hanoi, I experienced frequent disconnections, with approximately 90% of the time being disconnected.
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Too Many Bugs, Inconsistent Even When in SG
Giga advertised cheap roaming in ASEAN to attract subscribers then seems to have focused entirely on SG operations. When traveling to Indonesia, I sometimes cannot even open the app—it just states “loading.” In Malaysia, my pre-bought roaming package did not activate. The app is suitable in SG, but even in SG, speeds can vary significantly. I am giving a low rating because customer service has responded to me using pre-formed, copy-and-paste messages that do not not indicate an ability to identify their issues. (July 2023)
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It’s radio silence in Giga land
I have bought their roaming data fir JB but I m not able to use all that data as you must connect to Thia giga! network only. There is barely any signal here in Gp. I tried to contact the giga! network, but all you get is an auto bot which gives you the same instruction over and over again. Don’t waste your money.
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IPhone 6 support?
Does this new app version kill iPhone 6 support?
Completely Unprofessional Service
Probably the worst experience I’ve ever had. I was told that my SIM card would be delivered once the driver has called me within a specific timeframe and sees a form of ID to verify my identity. Not only did the driver not call at all, but he just handed it off to someone who happened to live in the same gilding as me without any verification. When I received notification that it arrived, I had no idea where it went. I spent almost two hours waiting for customer support to address it. The driver then called my American number instead of the local one I provided to avoid international call charges. This change was done earlier that day (which another 2 hours because the app wouldn’t let me do it myself) and was assured by the agent yet clearly it did not work. Luckily I was able to find my package, but I’m horrified that the driver just gave it away to someone else. giga! also never apologized or even acknowledged the whole ordeal. Once I let them know I had the SIM card, there was absolutely no response. The entire exchange was done through Instagram DMs so I can see that my messages were seen and just ignored. I’m appalled and shocked by the unprofessionalism that giga! exhibited.
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Response from developer
Hi hi Qing Yi, we're sorry to hear this regarding the external delivery team do rest assured I have already highlighted this to the team for improvements. Do in the future ensure you insert a local correct number to avoid international call charges. Glad to hear that you have received your giga SIM :) - Leera
NOT CONNECTING
What’s wrong with the app?I spend the whole day not connecting…
Response from developer
Hi hi, we are sorry to hear about your experience. We would appreciate if you can exit the giga app and reload it again. We suspect that it could be a cache issue. If the issue still persists, kindly drop us an email at gigacares@giga.com.sg. Hope to assist you further. ~Pamela
Best Mobile with Flexible Plans
So flexible with mobile plans that you need. Love Giga !!!
Cute and easy app!
Love the illustrations and the colour! Really easy to use and clear. Also enjoying the offers that giga is giving out! Great app.
Good value for money!
The GIGA package is hard to beat! It runs on StarHub networks so robust and comprehensive. The only thing missing is VOLTE. Hopefully this will be an added benefit in the near future!
Response from developer
Thank you for your review and we’re glad that you’re enjoying your #gigaexperience! We love receiving such feedback from our happy customers! Also happy to share that VoLTE has been introduced for all customers free of charge since Sep 2021! ~Pamela
Good
Best service
Response from developer
Thank you for your review and we’re glad that you’re enjoying your #gigaexperience! ~Pamela
Takes so long to load
The app takes 20 seconds or more each time I try to open it. Please improve the efficiency of the app, thanks. Also, showing daily data usage instead of monthly will be useful.
Response from developer
Hi hi, thank you for your valuable feedback. We are constantly listening to feedback from our customers. We will work on continuously improving the app UI/UX to provide you with the best #gigaexperience. ~Pamela
App review
App does not work on iOS 13.4.1. App does not open, and keeps loading and nothing happens. In the rare occasion it does, it keeps telling me the app needs to be upgraded when I literally just downloaded it. Please fix.
Response from developer
Hihi, please do try to reinstall and see if it is possible to access. If not please do contact us on live chat during working hours so we can help. - Mabel
100% useless
I truly can’t believe how appalling this is, I can’t sign up as the app won’t get past step 2 of 4, refuses to go any further, it displays blank pages more than any content, pop ups keep covering the screen when I am trying to enter credentials the email verification takes you out of the app and basically a miserable experience and result is that I can’t sign up, not impressed.
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Great App
Real easy sign up process, love it!
