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Gilbert 311

Gilbert 311

by Town of Gilbert

355 ratings
5 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • September 11, 2016
  • May 21, 2026

Developer

Town of Gilbert
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About

Report non-emergency issues like potholes or broken streetlights in your community. Submit requests with location details and track their status. Engage with local government to improve your neighborhood.

✓Report non-emergency issues
✓Tag issue location
✓Track report status
✓Communicate with local government
✓Improve community services
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What's New in Gilbert 311

6.5.0

May 21, 2026

- This release introduces full landscape orientation support across all primary application tabs to improve accessibility and viewing flexibility.

User reviews

Most RecentHighest RatedLowest Rated

Container Replacement

Appreciate the prompt and courteous response to this matter!
BannisterXBannisterX

Thank you

I was very impressed with the effectiveness of the maintenance departments response. The two gentlemen I met with with very courteous and professional. Thank you again.
AZPackersAZPackers

Doesn’t work

Unable to submit a report for a broken container because the form doesn’t work.
klmonciklmonci

Response Time and Resolution

Slow response time

Simple issues such as synchronizing traffic lights so that when the first light turns green and you accelerate to the speed limit, when you get to the next light, which is one half mile from the first light, it hasn’t already turned red. What a waste of gas and more stop and go.
World Traveler -- 30 years!World Traveler -- 30 years!

"Resolved"

This app would be great if they actually resolved the issues they close out and state are "resolved". I posted an issue about a massive bee hive across from my house in a park where there are always children. They assigned the issue and then closed it out as "resolved" a few days later. I responded asking if the fact they closed it out means they sprayed the beehive. Then they respond saying I actually need to contact the HOA. Shouldn't they tell you that BEFORE they close it out and mark it as "resolved". How many of the other issues have been closed and "resolved"? I was initially excited about this app until my own personal experience with it turned out like this.
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Jess Marie 0417Jess Marie 0417

Developer apps

DDACTS
DDACTS

by Town of Gilbert

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Gilbert PD
Gilbert PD

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FAQ

What does Gilbert 311 do?

Gilbert 311 allows residents to report common non-emergency issues within the city, such as potholes, broken streetlights, or requests for new trash cans. It enables users to tag the location of the issue and send it to the appropriate city staff for assistance.

How can I track my report?

Once you submit a report through Gilbert 311, you can create an account to view and track the status of your requests. This feature makes it easy to stay informed about the progress of your reported issues.

Is Gilbert 311 free to use?

Yes, Gilbert 311 is a free application for residents to utilize. There are no in-app purchases or advertisements within the app.

Who is this app for?

This app is designed for citizens of Gilbert who want to actively participate in improving their community by reporting and tracking non-emergency issues directly with their local government.