They fixed the spyware and malware ads that caused me to leave a 1 star review last time
So I changed my review back to 5 star but they never sent me the source code to fix all their bugs.
Nothing changes
With every update after owning for almost 2yrs this app is still trash live play has worked a few times smooth..It lags and freezes too much I don’t get an alert of a person walking past my house until two minutes after they’re gone cameras sits 2 feet away from modem in the signal was still bad
Removes device automatically
I either randomly get logged out or my device is no longer registered. This is highly unprofessional.
Good camera, terrible app
I had this camera for years now and it worked great at first but then started lagging and the cloud subscription I paid for each month I cannot access because it continuously crashes. I contact customer service through their live chat and the person was unhelpful and didn’t care to resolve the issue.
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No notifications
Everything is logged an recorded. All my settings / notifications are set on, but I get nothing!
Useless, unresponsive
I was using two if the W150 cameras for quite a while without a paid subscription just a SD card. All of a sudden my card could not be detected, I was locked out of my account and I can’t get in. Creating a new account does not work either, and the cameras will not connect to my wi-fi. Customer service is unresponsive to calls or via chat.
I was able to return one camera within the 30 days but not the other.
I was able to return one camera within the 30 days but not the other.
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Not good
I had the window camera and it worked for a while and then I had to reconnect it because for some reason I had to make a new account because the other one was disabled. I can get the camera to connect to WiFi but it won’t register or initialize so I’m tossing these in the trash
I cant update my camera
At first it was a great camera a few months n not so much
App is not working anymore. I’m not able to even sign in
I’m not sure what happened the camera was fine for about a year and then it’s completely not working. It logged me out of my account. I’ve tried signing into my old account and the forgot password feature doesn’t work. I made a new account and it won’t fully connect. It’s connecting fine to my WiFi but then not going through. I tried the troubleshooting steps which is basically the typical “looping” of there’s something wrong with your equipment not ours. There’s nothing wrong with my WiFi or phone it’s definitely an issue on this app! I’m about to just go buy another Tapo if they can’t fix it. This isn’t the first time I’ve had issues. Customer support is usually friendly so hoping they can get back to me and fix this. I don’t want to have to make multiple email accounts to try to “log in”. Seems very odd.
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App is great
App is great as it is and the camera does the job for me. Love it
Not Working anymore
After the latest iOS 26 update in July 2026 this app no longer works. No live view. It freezes up. When you log back in, it gives you a request error message. Please fix this problem. 🤬
I absolutely dislike this app so much
Worst app ever slow as dsl dial up
Sucks
I do not recommend purchasing these cameras at all. They glitch very often, take forever to load, sometimes don’t load at all, very frustrating to work with. Customer service doesnt pick up at all, good luck getting through to someone.
Getting worse.
I was just logged out of my system and when I try to log back in I receive a “Request Error” prompt. Can your products get any worse?? Jfc
Tech Support
If I could leave a negative Star review I would. Absolutely the worst tech support of any app out there. NO response for days on end. Can NOT get through via phone. NO response to voice messages left. NO response to emails left. NO stars. Do yourself a favor and spend the money on a product a company stands behind with tech support
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Logged Out
Whatever happened in the last update essentially broke the app. I got logged out and can’t get back in. Please fix it
Won’t let me sign back in
I loved Girafit camera. But all of a sudden it signed me out and won’t sign back in. Keeps saying “Request Error”. Please fix so I can use it again.
Not working
Initially the cameras worked great. Now I’ve been kicked out of the app and can’t sign back. Tried calling tech support no answer. Tried chatting no response. Very frustrating and disappointing.
Works well
I actually really like this camera, it works well. However, I have 4 dislikes.
1. I don’t like that the recording is not looped.
2. I don’t like that it does not have the option to delete multiple videos at once. I have several recordings that are unnecessary and i have to constantly delete them one at a time. I only want to save what i want not everything. Plus, I don’t want my storage to fill up fast.
Then it also takes screenshots in the cloud section even though i have no cloud account for the camera. It should give the option to stop that, since i am using an SD card instead. I did not know it would require you to pay to use the cloud. I don’t know if this is storing these screenshots in the SD card or not but i also have to go and delete these individually.
Find something else that’s strange, if i delete the screenshots from cloud, it slay deletes the video from the SD card, that defeats the purpose of having the SD when they shouldn’t be connected.
3. It seems to lag whenever i go to the live section. I have great connection, i know that’s not the issue.
4. I suddenly can’t log into my account and don’t know why.
1. I don’t like that the recording is not looped.
2. I don’t like that it does not have the option to delete multiple videos at once. I have several recordings that are unnecessary and i have to constantly delete them one at a time. I only want to save what i want not everything. Plus, I don’t want my storage to fill up fast.
Then it also takes screenshots in the cloud section even though i have no cloud account for the camera. It should give the option to stop that, since i am using an SD card instead. I did not know it would require you to pay to use the cloud. I don’t know if this is storing these screenshots in the SD card or not but i also have to go and delete these individually.
Find something else that’s strange, if i delete the screenshots from cloud, it slay deletes the video from the SD card, that defeats the purpose of having the SD when they shouldn’t be connected.
3. It seems to lag whenever i go to the live section. I have great connection, i know that’s not the issue.
4. I suddenly can’t log into my account and don’t know why.
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Can’t access
Can’t access my camera, can’t access my account, told I can’t reset password, and trying to contact support desk for the app failure issues, and can’t access them online either
