Total disappointment
Simply put I have 0 issues signing into the website! However using the app always says it’s the wrong password/ username! I gave up on the app it’s pointless at this point to me when I can just sign in online
Chaotic App
App was very difficult to navigate, and it was a pain having to re-enter account and payment info every time you use it. I’m going back to paper billing.
Ann410
The ease of reviewing my policies and making payments without having to go through the entire app
Got the job done!
I was able to update my payment card, and pay my bill on their website without too much hassle! It was very helpful being able to take care of my account without leaving my house! 👍
Despicable
0-Star – Extremely Disappointed
My experience with Globe Life has been one of the most frustrating customer service experiences I have ever had. My husband has a whole life insurance policy with Globe Life, and I am an authorized user on the account. Despite that, we have been repeatedly mishandled by customer service representatives.
We were instructed to re-register our online account, which we did. However, we continue to experience the same problems. We have had to reset our password multiple times, and we are still unable to make payments through the app.
Every time we call for assistance, we receive different answers instead of an actual solution.
Even worse, several representatives have been rude, dismissive, and have hung up while I was trying to explain the situation. That level of disrespect is completely unacceptable. Customer service representatives should be trained to listen, communicate professionally, and treat customers with dignity and respect. You never know what someone may be dealing with personally, and hanging up on customers only adds to the frustration.
We have sent multiple emails detailing the ongoing issues with the app and the poor treatment we have received, yet nothing has been resolved. Because of Globe Life's technical issues and failure to provide competent customer service, our payment may now be late even though we have always paid our premiums months in advance and have maintained our account responsibly.
It is a crying shame that a company entrusted with protecting families cannot provide reliable customer service or maintain a functioning payment system. Globe Life needs to invest in better training for its representatives, improve its mobile app and online portal, and start treating loyal customers with the respect they deserve.
I cannot and will not recommend Globe Life based on our experience. We expected professionalism and accountability, but unfortunately, we received neither.
My experience with Globe Life has been one of the most frustrating customer service experiences I have ever had. My husband has a whole life insurance policy with Globe Life, and I am an authorized user on the account. Despite that, we have been repeatedly mishandled by customer service representatives.
We were instructed to re-register our online account, which we did. However, we continue to experience the same problems. We have had to reset our password multiple times, and we are still unable to make payments through the app.
Every time we call for assistance, we receive different answers instead of an actual solution.
Even worse, several representatives have been rude, dismissive, and have hung up while I was trying to explain the situation. That level of disrespect is completely unacceptable. Customer service representatives should be trained to listen, communicate professionally, and treat customers with dignity and respect. You never know what someone may be dealing with personally, and hanging up on customers only adds to the frustration.
We have sent multiple emails detailing the ongoing issues with the app and the poor treatment we have received, yet nothing has been resolved. Because of Globe Life's technical issues and failure to provide competent customer service, our payment may now be late even though we have always paid our premiums months in advance and have maintained our account responsibly.
It is a crying shame that a company entrusted with protecting families cannot provide reliable customer service or maintain a functioning payment system. Globe Life needs to invest in better training for its representatives, improve its mobile app and online portal, and start treating loyal customers with the respect they deserve.
I cannot and will not recommend Globe Life based on our experience. We expected professionalism and accountability, but unfortunately, we received neither.
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