Ann410
The ease of reviewing my policies and making payments without having to go through the entire app
Response from developer
This is wonderful to hear! Thank you so much for taking the time to leave us feedback.
Got the job done!
I was able to update my payment card, and pay my bill on their website without too much hassle! It was very helpful being able to take care of my account without leaving my house! 👍
Response from developer
We're so glad to hear our app worked well for you! Thank you for taking the time to leave a review.
Despicable
0-Star – Extremely Disappointed
My experience with Globe Life has been one of the most frustrating customer service experiences I have ever had. My husband has a whole life insurance policy with Globe Life, and I am an authorized user on the account. Despite that, we have been repeatedly mishandled by customer service representatives.
We were instructed to re-register our online account, which we did. However, we continue to experience the same problems. We have had to reset our password multiple times, and we are still unable to make payments through the app.
Every time we call for assistance, we receive different answers instead of an actual solution.
Even worse, several representatives have been rude, dismissive, and have hung up while I was trying to explain the situation. That level of disrespect is completely unacceptable. Customer service representatives should be trained to listen, communicate professionally, and treat customers with dignity and respect. You never know what someone may be dealing with personally, and hanging up on customers only adds to the frustration.
We have sent multiple emails detailing the ongoing issues with the app and the poor treatment we have received, yet nothing has been resolved. Because of Globe Life's technical issues and failure to provide competent customer service, our payment may now be late even though we have always paid our premiums months in advance and have maintained our account responsibly.
It is a crying shame that a company entrusted with protecting families cannot provide reliable customer service or maintain a functioning payment system. Globe Life needs to invest in better training for its representatives, improve its mobile app and online portal, and start treating loyal customers with the respect they deserve.
I cannot and will not recommend Globe Life based on our experience. We expected professionalism and accountability, but unfortunately, we received neither.
My experience with Globe Life has been one of the most frustrating customer service experiences I have ever had. My husband has a whole life insurance policy with Globe Life, and I am an authorized user on the account. Despite that, we have been repeatedly mishandled by customer service representatives.
We were instructed to re-register our online account, which we did. However, we continue to experience the same problems. We have had to reset our password multiple times, and we are still unable to make payments through the app.
Every time we call for assistance, we receive different answers instead of an actual solution.
Even worse, several representatives have been rude, dismissive, and have hung up while I was trying to explain the situation. That level of disrespect is completely unacceptable. Customer service representatives should be trained to listen, communicate professionally, and treat customers with dignity and respect. You never know what someone may be dealing with personally, and hanging up on customers only adds to the frustration.
We have sent multiple emails detailing the ongoing issues with the app and the poor treatment we have received, yet nothing has been resolved. Because of Globe Life's technical issues and failure to provide competent customer service, our payment may now be late even though we have always paid our premiums months in advance and have maintained our account responsibly.
It is a crying shame that a company entrusted with protecting families cannot provide reliable customer service or maintain a functioning payment system. Globe Life needs to invest in better training for its representatives, improve its mobile app and online portal, and start treating loyal customers with the respect they deserve.
I cannot and will not recommend Globe Life based on our experience. We expected professionalism and accountability, but unfortunately, we received neither.
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Response from developer
We apologize for the inconvenience you've experienced. Please reach out to our dedicated web assistance team at CustomerPortalReg@Globe.Life or call 877-491-8246 for prompt assistance. We look forward to hearing from you soon.
App doesn’t work right at all
App does not work right at all
Excellent
The application was approved and I was able to create my account in the phone app easy also the Insurance agent was very professional and helpful. The Agent and Team gave us the information and support needed.
Response from developer
We are so glad to hear you are pleased with your experience! Thank you for trusting Globe Life for your family's financial security.
Needs work
When trying to pay using my bank account I’m required to fill in a routing number of course. This automatically brings up the name of the financial institution but your app insists that I fill in the name of the said institution and won’t let me move forward. I then have to choose the pay by card option, which I don’t like. Perhaps if you fix this portion of the app I would give a higher rating. Also I think when choosing a policy number to pay on, when the number is selected the name on that policy should show. Thank you
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Response from developer
We're always appreciative of suggestions from our policyholders, and we'll pass these along right away. Thank you fo choosing Globe Life! Your satisfaction is important to us.
Technical and payment support
Most importantly I didn’t have to go through an excessive wait period. The agent was very professional, kind and patience. She walked me through everything and finally help me get properly registered on line. Others missed a step.
Response from developer
Great to hear that you are satisfied, Mandy835! Your feedback matters to us.
Terrible App
This app is awful. I had so much trouble trying to sign in to pay my bill. I finally had to call my payment in. One month it would work then the next month it wouldn’t. The older app was not perfect,but it was much better than this new one.
App
Very Nice
Easy to use
super simple and fast we like it!!
First use of app
I have previously worked through your website when I received emails saying my payment was due. I did not receive a payment due notification from you this time (?) and consequently forgot to make the payment..
You did at least notify me through email that my insurance was canceled and I was not covered until I rectified the situation.
I did not like auto debits coming out of my account, which is why I do it the way I’ve been doing it.
I did get the situation rectified.
I went directly to your site from the warning email you sent and corrected the issue.
I was able to get online to your site but…
When given the option of verifying my ID via text or email I chose text. I put in the requested verification code in when I received it, but it would not let me in. Tried twice.
Then I tried email and I received the verification code through the email. It accepted that one and I was able to gain access and complete the payment transaction to catch up my policy.
Everything else worked fine and payment was made through my bank.
Since then, I’ve downloaded your app and I tested it to see if I could get in and conduct business and it seems to work fine. BIG improvement over your prior online payment system, which used to drive me bonkers because it basically sucked.
Kudos for correcting the situation!
You did at least notify me through email that my insurance was canceled and I was not covered until I rectified the situation.
I did not like auto debits coming out of my account, which is why I do it the way I’ve been doing it.
I did get the situation rectified.
I went directly to your site from the warning email you sent and corrected the issue.
I was able to get online to your site but…
When given the option of verifying my ID via text or email I chose text. I put in the requested verification code in when I received it, but it would not let me in. Tried twice.
Then I tried email and I received the verification code through the email. It accepted that one and I was able to gain access and complete the payment transaction to catch up my policy.
Everything else worked fine and payment was made through my bank.
Since then, I’ve downloaded your app and I tested it to see if I could get in and conduct business and it seems to work fine. BIG improvement over your prior online payment system, which used to drive me bonkers because it basically sucked.
Kudos for correcting the situation!
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no1mad
You need to allow a way to add a payment method, not just for auto pay, but for manual payments also, because the way it is now we have to add our payment method every time we pay which is ridiculous. So please add a feature to allow us to add a payment method.
Response from developer
Thank you for taking the time to give us feedback! We hope you'll reach out to 877-491-8246 or email us at CustomerPortalReg@Globe.Life to see what payment savings options are available to you. We hope to hear from you soon.
App
Great! Easy to do what you need to do.
Log in sucks
I can never log into my account. It says the username or password are incorrect. But I am able to log into it on my laptop.
Discrepancies within
I don’t recommend setting up auto pay through this app or GlobeLife! When you set up auto pay for a certain day, they will pull within 3 days regardless of the date set up, which for someone like me caused me to get hit with negative fees.
This has happened twice. The first time I thought it was my mistake-this time it is clearly their own doing . They pull the amount they want and when they want.
Best advice would be the “DEBIT PAY” which is bad for business
This has happened twice. The first time I thought it was my mistake-this time it is clearly their own doing . They pull the amount they want and when they want.
Best advice would be the “DEBIT PAY” which is bad for business
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Response from developer
Thank you for your feedback; your opinion matters to us. We hope you'll reach out to our customer care supervisors about this issue. Kindly contact cspolicyservices@globe.life to set up a time to over your experience. We hope to hear from you soon.
Rating
Not happy been trying to get whole life and I keep getting the run around.
Terrible
The app itself is terrible. When you go to make a payment, the drop-down arrow gives you the choice, credit card, debit card, checking or savings… But instead, you have to choose one input your name, and all the information again save it..then you have to go back again and actually click make a payment and then it goes through. I thought I had made a payment could figure out why it was taking so long to clear was because the payment was never accepted. because of the stupid process, you gotta go through fix the app!
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Response from developer
Thank you for leaving feedback; hearing from our customers helps us improve. We are passing your suggestions to our app team. If you have technical questions or need app assistance, please email CustomerPortalReg@Globe.Life or call us at 877-491-8246. Your satisfaction is very important to us.
Can save payment methods
Can not save payment methods meaning bill pay is cumbersome. Not very responsive and UI needs a lot of work to be customer friendly. To many steps for a simple task
Big improvement!
Love!
Family Heritage
So happy to have a client portal for family heritage!
