Does not support iPhone Duo screen size / aspect ratio
Does not support iPhone Duo screen size / aspect ratio. Specifically around installing eSIM. The button to download eSIM on the phone is “missing” as the bottom part gets cropped on the Duo.
OTP
Can’t receive OTP when they switched to In-app OTP.
Accessibility is a joke
App Store needs accessibility improvements, however when clicking on different elements such as buying a load and you have to get your freebies that can be difficult without side of assistance due to lack of accessibility. Also 30 day option never appears if you wish to purchase a 30 day load it’s only seven and 14 and this is an inconvenience.
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GIVE ME THE LATEST VERSION OF THE APP
so little options to pay. i hope you have over the counter options. also, I got the old version of the application.
Useless payment method
App only accept GCash very inconvinient for travellers.
Hard to navigate
It’s been like that this apps are for techie im 73years old and a hard time to followed instructions besides the fonts are very small and I can’t really read the fine txt
expensive data
too much expensive data
Issues with OTP and App
Today the app was updated leaving it non functional. Also I have regular issues in getting my OTP to log in to my account. The messenger support is also very slow in responding
Data Swap to Content bug
Can’t swap my data for roaming. Second time the app has been having issues. And since the feature is APP ONLY. No one at globe can swap my data for roaming, which was the DEFINING feature of the subscription. Bad policy to keep everything in app. No manual override when needed
Cannot receive globe_otp when login in app
As what title said, i cannot receive otp when login in app, which makes me failed logging, but i can still receive otp from globe and other internet services ,how can i solve this problem
Good app
Easy to use and many rewards and offers. Hopefully I win on any rewards
Invasive ads.
I understand that globe needs to give ads and inform us of promos but most of us just want to pay our bill and glove one makes it confusing on how to get rid of annoying pop up ads. Make the (x) easier to click.
Used to work great now sucks
I used globe everytime I go to Philippines as my eSIM provider. This year their app won’t even let me purchase a travelers eSIM. I have to go to their competition. It’s been a good run Globe.
Worst AI customer care
I would discourage people from getting a postpaid plan with Globe. They completely rely on AI, no other ways to ask them for help. When I asked them twice for help regarding my e sim as it is not working, they just closed the case and moved on without ever fixing it. Then they bill you with 3x the amount of what you are supposed to pay for without being able to use their service. Worst part of this? You can’t reach out to them. Their AI options so limited, you can’t even choose others.
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Traveler eSIM doesn’t work
I think they haven’t updated the instructions on their website that says to use this app to purchase an eSIM. The only option is for locals.
Not working
The app doesn’t work. Tried several times downloading and even refreshing and no go.
Idiot IT developers
Noob
eSIM is horrible
Went to SM Mall after reading the eSIM instructions. The process is horrible. It took the Globe staff FOUR! attempts on their WiFi to register and activate the eSIM. How is a customer supposed to do it if it takes the experts 4 tries?
Why do I frequently get zero internet access when the iPhone shows 3 bars of 5G? That is dishonest.
Why do I frequently get zero internet access when the iPhone shows 3 bars of 5G? That is dishonest.
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About the globe one apps
Too many times i found it difficult to open the apps always say hiccups hope youll improve the system.
Postpaid
Easy to use international roaming in U.S
