Data Swap to Content bug
Can’t swap my data for roaming. Second time the app has been having issues. And since the feature is APP ONLY. No one at globe can swap my data for roaming, which was the DEFINING feature of the subscription. Bad policy to keep everything in app. No manual override when needed
Cannot receive globe_otp when login in app
As what title said, i cannot receive otp when login in app, which makes me failed logging, but i can still receive otp from globe and other internet services ,how can i solve this problem
Good app
Easy to use and many rewards and offers. Hopefully I win on any rewards
Invasive ads.
I understand that globe needs to give ads and inform us of promos but most of us just want to pay our bill and glove one makes it confusing on how to get rid of annoying pop up ads. Make the (x) easier to click.
Used to work great now sucks
I used globe everytime I go to Philippines as my eSIM provider. This year their app won’t even let me purchase a travelers eSIM. I have to go to their competition. It’s been a good run Globe.
Worst AI customer care
I would discourage people from getting a postpaid plan with Globe. They completely rely on AI, no other ways to ask them for help. When I asked them twice for help regarding my e sim as it is not working, they just closed the case and moved on without ever fixing it. Then they bill you with 3x the amount of what you are supposed to pay for without being able to use their service. Worst part of this? You can’t reach out to them. Their AI options so limited, you can’t even choose others.
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Traveler eSIM doesn’t work
I think they haven’t updated the instructions on their website that says to use this app to purchase an eSIM. The only option is for locals.
Not working
The app doesn’t work. Tried several times downloading and even refreshing and no go.
Idiot IT developers
Noob
eSIM is horrible
Went to SM Mall after reading the eSIM instructions. The process is horrible. It took the Globe staff FOUR! attempts on their WiFi to register and activate the eSIM. How is a customer supposed to do it if it takes the experts 4 tries?
Why do I frequently get zero internet access when the iPhone shows 3 bars of 5G? That is dishonest.
Why do I frequently get zero internet access when the iPhone shows 3 bars of 5G? That is dishonest.
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About the globe one apps
Too many times i found it difficult to open the apps always say hiccups hope youll improve the system.
Postpaid
Easy to use international roaming in U.S
Doesn’t show subscription
Updated: 10 July 2024 and now it’s not showing my data, call, and text subscription. Every update seems to mess up everything. Well done 👍😂
Update: September 2026
Everytime I open it, it asks me to login.
Update: September 2026
Everytime I open it, it asks me to login.
Confusing and unavailable
Often promo not available at 7/11. This is after you put your number in and go to counter, wait in line, only to be told the promo is not available.
I also want to buy international calling. I buy load to pay for it and because I am on some other deal, which I can’t find, I can’t buy the international Call promo.
I also want to buy international calling. I buy load to pay for it and because I am on some other deal, which I can’t find, I can’t buy the international Call promo.
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Not tourist friendly
To purchase an eSIM as a traveller to the Philippines, I have followed instructions from the website but the app is completely different, you cannot purchase an eSIM as what instructed on the website. It does not accept credit card as well only G cash.
The app is broken
I have Globe at home 5G. When I register it on this app, nothing works. Everything I do results in an error. If I try to buy load, it only shows me load for the old 4G WiFi. I can’t see the expiration date, I can’t buy load. This is a problem with the iPhone app, because everything works fine on the android app.
Also, there is no way to contact the developer. It takes you to the globe website with no way to contact anyone or leave a bug report. I think this goes against the App Store agreement the dev signs to gain dev access
Also, there is no way to contact the developer. It takes you to the globe website with no way to contact anyone or leave a bug report. I think this goes against the App Store agreement the dev signs to gain dev access
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Travel eSIM
Planning a visit to the Philippines in 7 days down loaded globe app but can’t find how or where to buy the travel 5g eSIM
Used to work. Doesn’t anymore.
This used to work just fine. I registered my eSIM without too much inconvenience as is the norm in the Philippines when you try to do just about anything but I digress. Now? It won’t even open. I’ve tried using FaceID, tried entering my pin, then tried waiting a week in case they were doing maintenance on the app but still can’t access it. At this point, I’m about ready to give up on Globe as a service provider because this is just getting ridiculous. Even the GCash app won’t load half the time. If you’re traveling to the Philippines, just buy a SMART eSIM at a kiosk at any major mall and be done with it.
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Email format bug
Your email regex throws an error when there is more than 1 underscore in the local chunk. Apart from this, the app is pretty solid.
Credit card payments very difficult to use
Suggesting that you make a way for the app to save our credit card information instead of us manually encoding everytime. Today I tried 3 different cards and ur authentication page says it’s still authenticating meaning ur app is buggy or intentionally creating friction for credit card payments in order to favor paying by Gcash. Very unsatisfactory
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