Fantastic App
Great app providing great experience
3rd world app
One has to transfer cash to the app and pay a surcharge for doing so. Ridiculously inefficient and a money-grab. Poor people have to pay…to pay. Make it make sense.
Horrible App
Always erroring out and enough adds! If I don’t want to do something one time stop spamming with them!!!
Needs a massive improvement
I already have regular load and sufficient balance so tell me why I have to use a different payment method when trying to purchase a promo for a different number. Making me spend more money. Also look into improving your eSim registration it’s done poorly cant even get pass the verification stage wasted nearly 2kphp and didnt even benefit from it. Bought it because had to go home for an emergency and ended up having to buy for a physical simcard. Globe do better.
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Roaming dropped out
Purchased roaming for an overseas trip. This morning it has stopped working and has disappeared from my app- I can’t even find evidence of having purchased it. It still had several GB and about 2 weeks left on the plan. I’ve had to purchase a second plan to tide me over until I get back.
0/5 stars. Beware if you are an international traveler.
I had an awful experience with GlobeOne.
As an international traveler, I was required to upload proof of my hotel stay and my departure flight to register my eSIM. I provided screenshots of both, including my hotel receipt and flight confirmation, but my registration was repeatedly rejected with no meaningful explanation.
I was traveling between islands and didn’t have time to visit a Globe store immediately. When I finally made it to a Globe representative at a mall, I was told my number had already been forfeited because the registration wasn’t completed in time. To make matters worse, I was also told there would be no refund for the service I had already paid for.
The registration requirements were unnecessarily difficult for a tourist, the verification process failed despite me submitting the requested documents, and customer service offered no solution other than telling me I had lost both my number and my money.
I’ll be disputing the charge with my credit card company. There are plenty of other eSIM providers that don’t put customers through this kind of hassle just to get mobile data.
I would not recommend GlobeOne to international travelers.
As an international traveler, I was required to upload proof of my hotel stay and my departure flight to register my eSIM. I provided screenshots of both, including my hotel receipt and flight confirmation, but my registration was repeatedly rejected with no meaningful explanation.
I was traveling between islands and didn’t have time to visit a Globe store immediately. When I finally made it to a Globe representative at a mall, I was told my number had already been forfeited because the registration wasn’t completed in time. To make matters worse, I was also told there would be no refund for the service I had already paid for.
The registration requirements were unnecessarily difficult for a tourist, the verification process failed despite me submitting the requested documents, and customer service offered no solution other than telling me I had lost both my number and my money.
I’ll be disputing the charge with my credit card company. There are plenty of other eSIM providers that don’t put customers through this kind of hassle just to get mobile data.
I would not recommend GlobeOne to international travelers.
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No option to change from physical sim to eSIM
Useless claim…no option of changing from physical sim to eSIM…it’s been too long I’m waiting for the option to come out but until now I can’t change my sim to eSIM…the only option is to change to 5g sim…still useless because it still physical sim I need to convert my number to eSIM….
Cannot send messages
I have enough load balance,already on roaming status even bought a roaming data but still cannot send a message through my globe number.kindly fix your service
A couple issues
First, there is no way to see which promo is being used and you can’t see when it expires. You tap on the unli data circle and you just get an error. Next, the app keeps notifying me to update to the latest version. But when I go to the App Store, there is no update!!!!!
Globe load
Easy and fast
Easy Pay
Very convenient and easy payment process. This is much better than going to the Globe customer care office and wait for your turn so you can settle your bills with customer service. Online payment is the best.
Tourist eSIM? Very bad experience!
The registration process keeps failing with random errors, impossible downloads and session timeouts. Good that I already paid the money upfront which makes me try harder. Customer service is an abysmal Facebook messenger chatbot. Never again if I don’t get this to work today.
Easy to see Bill and pay bill no need to go to branch to pay.
Easy to use app
Not for visitors
Horrible experience for visitors, hard to verify identity and won’t accept verification documents. Secondary data randomly stopped working for me and no amount of resets fixed this issue. At this point you might as well pay for roaming as it’s far more reliable.
Worst app ever and customer experience.
Worst app and worst customer support I’ve ever experienced. Pag sa bayaran mabilis ang process eh. Pero pag need ng technical or other processes it takes forever.
We’ve been a Globe Customer since 2012 more than a decade til now wala parin pag babago sa Home Plan namin wala silang ginagawang upgrade sa system nila. What a joke. 2026 na napag-iiwanan na ng other provider. This is disappointing
We’ve been a Globe Customer since 2012 more than a decade til now wala parin pag babago sa Home Plan namin wala silang ginagawang upgrade sa system nila. What a joke. 2026 na napag-iiwanan na ng other provider. This is disappointing
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Difficult to use cannot activate can’t get help
I’ve tried to verify sim multiple times and it keeps failing I cannot find any way to contact and get help I want to refund and get a sim that works here as I’m already half way through my stay very difficult to use or activate
Worthless
This has to be the most worthless app and SIM card that I’ve ever had. I got a Globe SIM that should have been a brand new number. What I got was a used number and I could not change to get a new number. I’m in the states now and wanted to load my SIM with international calling and data. Did that and I can’t make any calls or text. Worthless just plain useless service. If I could give them a negative I would!!!
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Useless!!
The app will not upload my verification documents. I have paid for this PH sim and I cannot use it as it will not allow me to verify. There is no support or help option to get in touch with them to troubleshoot the issue. So it is absolutely useless! If anyone from globe actually reads this review please get in touch with me so I can either verify my sim and actually use it or get a refund. Thanks!
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Total waste doesn’t work
Verification process fails every time!
Waste of time, money and effort.
Use a decent service and save yourself a whole lot of stress and wasted time trying to get verification
Waste of time, money and effort.
Use a decent service and save yourself a whole lot of stress and wasted time trying to get verification
No response
I requested to downgrade my subscription with globe because as you can see I haven’t even use 1 gig with the your slow internet service. This was requested almost a month ago but no response up to now! Your service is below sea level. You only care about money!!
