Load issue
Globe keep on deducting load even if I don’t use any service and using WiFi. Can’t even refund the deducted load amount
Roaming
The phone is turned off, If I look at it you charge me extra for roaming. Turn off the roaming charges! Now please.
Payment and tech service
Well so far so good no problem on my internet and off course tech fast service is great no comment.Keep it up Tech Crews God blessed you all !
Cant use own load to buy promo for my kids
Useless app, if functions keeps failing. Fix your app and test it properly before deploying and adding more features that doesnt work porperly
GoLonger50
GoLonger50
Pay bills program
This program was written by an amateur. For example,
- I could be not enter a period in the amount. And that amount should have been available as a drop in.
- Hitting Choose a payment method after entering data should bring back the form populated with the already entered data.
And so on…
- I could be not enter a period in the amount. And that amount should have been available as a drop in.
- Hitting Choose a payment method after entering data should bring back the form populated with the already entered data.
And so on…
Fantastic App
Great app providing great experience
3rd world app
One has to transfer cash to the app and pay a surcharge for doing so. Ridiculously inefficient and a money-grab. Poor people have to pay…to pay. Make it make sense.
Response from developer
Hi, thanks for the feedback. There’s no convenience fee for payments made within the GlobeOne app itself. If you saw a charge, it likely came from the cash-in channel or partner service you used to pay. Could you email us at support@globe.com.ph with your payment method and a screenshot of the fee? We’d like to look into this directly.
Horrible App
Always erroring out and enough adds! If I don’t want to do something one time stop spamming with them!!!
Needs a massive improvement
I already have regular load and sufficient balance so tell me why I have to use a different payment method when trying to purchase a promo for a different number. Making me spend more money. Also look into improving your eSim registration it’s done poorly cant even get pass the verification stage wasted nearly 2kphp and didnt even benefit from it. Bought it because had to go home for an emergency and ended up having to buy for a physical simcard. Globe do better.
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Roaming dropped out
Purchased roaming for an overseas trip. This morning it has stopped working and has disappeared from my app- I can’t even find evidence of having purchased it. It still had several GB and about 2 weeks left on the plan. I’ve had to purchase a second plan to tide me over until I get back.
0/5 stars. Beware if you are an international traveler.
I had an awful experience with GlobeOne.
As an international traveler, I was required to upload proof of my hotel stay and my departure flight to register my eSIM. I provided screenshots of both, including my hotel receipt and flight confirmation, but my registration was repeatedly rejected with no meaningful explanation.
I was traveling between islands and didn’t have time to visit a Globe store immediately. When I finally made it to a Globe representative at a mall, I was told my number had already been forfeited because the registration wasn’t completed in time. To make matters worse, I was also told there would be no refund for the service I had already paid for.
The registration requirements were unnecessarily difficult for a tourist, the verification process failed despite me submitting the requested documents, and customer service offered no solution other than telling me I had lost both my number and my money.
I’ll be disputing the charge with my credit card company. There are plenty of other eSIM providers that don’t put customers through this kind of hassle just to get mobile data.
I would not recommend GlobeOne to international travelers.
As an international traveler, I was required to upload proof of my hotel stay and my departure flight to register my eSIM. I provided screenshots of both, including my hotel receipt and flight confirmation, but my registration was repeatedly rejected with no meaningful explanation.
I was traveling between islands and didn’t have time to visit a Globe store immediately. When I finally made it to a Globe representative at a mall, I was told my number had already been forfeited because the registration wasn’t completed in time. To make matters worse, I was also told there would be no refund for the service I had already paid for.
The registration requirements were unnecessarily difficult for a tourist, the verification process failed despite me submitting the requested documents, and customer service offered no solution other than telling me I had lost both my number and my money.
I’ll be disputing the charge with my credit card company. There are plenty of other eSIM providers that don’t put customers through this kind of hassle just to get mobile data.
I would not recommend GlobeOne to international travelers.
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No option to change from physical sim to eSIM
Useless claim…no option of changing from physical sim to eSIM…it’s been too long I’m waiting for the option to come out but until now I can’t change my sim to eSIM…the only option is to change to 5g sim…still useless because it still physical sim I need to convert my number to eSIM….
Cannot send messages
I have enough load balance,already on roaming status even bought a roaming data but still cannot send a message through my globe number.kindly fix your service
A couple issues
First, there is no way to see which promo is being used and you can’t see when it expires. You tap on the unli data circle and you just get an error. Next, the app keeps notifying me to update to the latest version. But when I go to the App Store, there is no update!!!!!
Globe load
Easy and fast
Easy Pay
Very convenient and easy payment process. This is much better than going to the Globe customer care office and wait for your turn so you can settle your bills with customer service. Online payment is the best.
Tourist eSIM? Very bad experience!
The registration process keeps failing with random errors, impossible downloads and session timeouts. Good that I already paid the money upfront which makes me try harder. Customer service is an abysmal Facebook messenger chatbot. Never again if I don’t get this to work today.
Easy to see Bill and pay bill no need to go to branch to pay.
Easy to use app
Not for visitors
Horrible experience for visitors, hard to verify identity and won’t accept verification documents. Secondary data randomly stopped working for me and no amount of resets fixed this issue. At this point you might as well pay for roaming as it’s far more reliable.
