I really love the app
- you ask me for an explanation, I
really don’t like the new calendar layout. Before the update, the schedule was much cleaner and easier to read.
Now, every appointment and every blocked time appears inside a separate box. As a business owner, I often block time between clients. If I have three or four blocked times along with three or four appointments in one day, the calendar becomes full of boxes, making it difficult to quickly view my schedule. It feels cluttered instead of simple and organized.
I also don’t like that every day on the calendar is now displayed as a square. The previous design looked much softer, cleaner, and more professional. This new layout makes the app feel crowded and less efficient to use.
I was considering upgrading to the Gold plan, but after this update, I honestly don’t feel encouraged to do so. I hope you’ll consider bringing back the previous layout or giving users the option to choose between the old and new design.
Update
So easy for bookings.
Bugs need fixed ASAP
I’ve also had days closed off for actual months in advance that are just open now for some reason. What did I get today? A notification for an appointment scheduled on the Fourth of July. I won’t even be in town. I’ve had these plans in place since idk probably April. This is actually making me consider changing platforms.
I love all of the tools associated with GG. But it takes anywhere from 30 seconds to 3 full minutes to open the app. My clients are consistently having to wait on me to load between payment and rescheduling their next appointment. I like to think of myself as a pretty patient person but the loading time between simply switching from the checkout and scheduling tabs is aggravating.
Response from developer
Hi there! Thank you for taking the time to share your experience with us. We’re truly sorry to hear about the unexpected scheduling behavior, appointments no longer appearing in your calendar, changes to your availability, concerns about processing time settings, and slow loading throughout the app. We understand how frustrating this is, especially when it affects your clients and your ability to run your business with confidence. This isn’t the experience we want for you, and it’s not what most professionals typically experience with GlossGenius. Because we weren’t able to identify your account from your review, we’d love the opportunity to take a closer look. Please email our team at support@glossgenius.com or give us a call at 1-888-979-7864, and we’ll be happy to investigate what’s happening and work with you toward a resolution. Thank you again for sharing your feedback. We truly appreciate it and hope to connect with you soon.
