I really love the app
I donāt like the new update. Everything is now in frames, and the app feels cluttered and harder to use. I preferred the previous layout, which was much cleaner and easier to navigate thanks.
- you ask me for an explanation, I
really donāt like the new calendar layout. Before the update, the schedule was much cleaner and easier to read.
Now, every appointment and every blocked time appears inside a separate box. As a business owner, I often block time between clients. If I have three or four blocked times along with three or four appointments in one day, the calendar becomes full of boxes, making it difficult to quickly view my schedule. It feels cluttered instead of simple and organized.
I also donāt like that every day on the calendar is now displayed as a square. The previous design looked much softer, cleaner, and more professional. This new layout makes the app feel crowded and less efficient to use.
I was considering upgrading to the Gold plan, but after this update, I honestly donāt feel encouraged to do so. I hope youāll consider bringing back the previous layout or giving users the option to choose between the old and new design.
- you ask me for an explanation, I
really donāt like the new calendar layout. Before the update, the schedule was much cleaner and easier to read.
Now, every appointment and every blocked time appears inside a separate box. As a business owner, I often block time between clients. If I have three or four blocked times along with three or four appointments in one day, the calendar becomes full of boxes, making it difficult to quickly view my schedule. It feels cluttered instead of simple and organized.
I also donāt like that every day on the calendar is now displayed as a square. The previous design looked much softer, cleaner, and more professional. This new layout makes the app feel crowded and less efficient to use.
I was considering upgrading to the Gold plan, but after this update, I honestly donāt feel encouraged to do so. I hope youāll consider bringing back the previous layout or giving users the option to choose between the old and new design.
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Update
The update was greatā¦while it lasted. My app randomly reverted back to the old version after operating on the new version for a week or so. Iāve tried talking to support but nothing has gotten resolved. Iāve been using this app for years and have really been wanting some of the features in the new update and now they are gone again.
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So easy for bookings.
Love that itās simple to add clients, book them, take deposits and comms message them. This has really helped my business grow.
Bugs need fixed ASAP
Myself and three other people I personally know and use gloss genius have had appointments scheduled that seemingly disappear. Not cancelled, just not on the schedule. So yeah I had two clients show up for the same appointment slot. Both of them had confirmation emails and texts. When putting my ticket in the person blamed me for having processing time on. Now tell me why on Earth would I, a massage therapist have any of my settings to allow processing time? Not once will I ever need that tool, I am aware of the that, I have toggled them off.
Iāve also had days closed off for actual months in advance that are just open now for some reason. What did I get today? A notification for an appointment scheduled on the Fourth of July. I wonāt even be in town. Iāve had these plans in place since idk probably April. This is actually making me consider changing platforms.
I love all of the tools associated with GG. But it takes anywhere from 30 seconds to 3 full minutes to open the app. My clients are consistently having to wait on me to load between payment and rescheduling their next appointment. I like to think of myself as a pretty patient person but the loading time between simply switching from the checkout and scheduling tabs is aggravating.
Iāve also had days closed off for actual months in advance that are just open now for some reason. What did I get today? A notification for an appointment scheduled on the Fourth of July. I wonāt even be in town. Iāve had these plans in place since idk probably April. This is actually making me consider changing platforms.
I love all of the tools associated with GG. But it takes anywhere from 30 seconds to 3 full minutes to open the app. My clients are consistently having to wait on me to load between payment and rescheduling their next appointment. I like to think of myself as a pretty patient person but the loading time between simply switching from the checkout and scheduling tabs is aggravating.
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Why?
This update for scheduling appointments is so much worse
Itās works 80%
I am a personal trainer and at first I loved the software, but unfortunately it lags , days donāt pop up , sometimes if Iām on my laptop and Iām with a consultation and I Need to take Payment the screen turns blank. Itās very slow at times. Also, if you have a client on membership and they want to change the date so they donāt get charged cause theyāre gonna be away for two weeks. I canāt do that. I have to cancel completely which I find very Annoying inconvenience. It only works in my phone and on the Apple computer up in my office which is inconvenient when Iām on the road. Clients can not see how many sessions they have left. They canāt change their payment in their own I have to go in and manually do it.
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Wish the app was faster
I love all of the tools associated with GG. But it takes anywhere from 30 seconds to 3 full minutes to open the app. My clients are consistently having to wait on me to load between payment and rescheduling their next appointment. I like to think of myself as a pretty patient person but the loading time between simply switching from the checkout and scheduling tabs is aggravating.
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Why
Why did you have to do this update? You somehow made it worse, the previous version before the update was so much easier to navigate and use. Now it glitches more and half the time wonāt let you finishing booking an appointment. You just did too much.
Wth is this update!
This new update sucks. Im booking an appointment and if my finger even accidentally taps the corner, the whole appt disappears. When back then it ask if you wanna cancel. Also i hate that now you have to double tap the āmonth/week/dayā thing. When the old version wasnt a problem; id just tap the week and if i want the bar thing to line up to the day, i tapped the day and booked but now the whole week tab goes away n it just clicks the day. Its so annoying, who was asking for an update ughh makes me wanna switch to another booking app for my business
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Recent update
I had previously left a review after having used the app for a year. I gave it 4 starsā¦ Iāve now been using it for 4 years and unfortunately my rating has gone down to 3 stars after they had āimprovedā the calendar. I feel Ike there are too many steps throughout the app to do anything, specifically mark as paid or schedule an appointment. The new calendar, while it has many new functions and a cool look, is in my opinion frustrating to navigate and it constantly crashed on me while Iām trying to schedule an appointment. I realize that some of my issues with the app are bug fixes, which i hope they update soon. Up until the recent update I was happy with the appā¦ but now i may consider another provider
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ADD APPLE PAY
I love using GlossGenius for my business, but PLEASE add Apple Pay. So many clients ask for it, and it would make booking and checkout so much easier. The app is already great Apple Pay would be the cherry on top. Five stars, but Iām begging for Apple Pay!
update
this update sucksssssss boooooš
š
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fix it now please this is so buggy and glitchy
Disappointed once again.
This new update seemed to be too good to be true because it was. Even with online booking controls restricted to prevent this, the new software update has somehow allowed clients to online book at time blocks that are already filled leading to not only double booking but triple booking on our salons schedule. Absolutely unacceptable, and luckily we caught this before it became a disaster that looked poorly on our business.
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Newest scheduling update
So usually I donāt give a bad reviews however this is taking me extra time every single day to book appointments. With a new update to the schedule to be able to dragon drop appointments and also to tap a time and book a consistently is freezing on me and it will I will have to book an appointment for five times just for it to go through cause it once I push the appointment disappears and this is annoying when Iām trying to book a brand new Clientttt Clientttt and I have to ask them for their information several times. And Iāve spoken to talk about this and they say oh sorry it must be an issue in with a bug in the system and Iām like well this is very annoying and itās it is ruining my day habits Iād rather be out back to the old schedule
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Glossgenius has it all!
From client online booking to marketing with an edge via emails and SMS- I feel professional and progressive with the features and capabilities within this scheduling solution for my Esthetics business
Ok but needs work
This app has been a huge help but there are some serious issues that havenāt gotten worked out yet;
The chargeback protection isnāt real, even though I pay extra for it. Clients are able to dispute charges with their bank and take their money back if the bank chooses. I have every client sign waivers agreeing to a no show charge, and GlossGenius claims to uphold this, but they donāt. A former client of mine was able to dispute the charge, even though they signed the no show form. So gloss took the money out of my account.. so yea, be weary of this claim by gloss.
Also, thereās no way to adjust prices for specific days on the calendar: for an example, you canāt change the price of services for weekends or holidays.
Also, gift certificates donāt expire, so if you sell digital gift certificates and a client comes in years later, be prepared to honor it.
Not a terrible app but false promises and needing some kinks worked out. Definitely be weary about the claim āchargeback protectionā
Your card transactions ARE NOT safe
The chargeback protection isnāt real, even though I pay extra for it. Clients are able to dispute charges with their bank and take their money back if the bank chooses. I have every client sign waivers agreeing to a no show charge, and GlossGenius claims to uphold this, but they donāt. A former client of mine was able to dispute the charge, even though they signed the no show form. So gloss took the money out of my account.. so yea, be weary of this claim by gloss.
Also, thereās no way to adjust prices for specific days on the calendar: for an example, you canāt change the price of services for weekends or holidays.
Also, gift certificates donāt expire, so if you sell digital gift certificates and a client comes in years later, be prepared to honor it.
Not a terrible app but false promises and needing some kinks worked out. Definitely be weary about the claim āchargeback protectionā
Your card transactions ARE NOT safe
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Hate the new update
I hate it. For how much youāre paying a month, this app is way too glitchy, buggy and will kick you out while booking an appointment. Doesnāt save your appointments and loses client formulas. Donāt get this
Update is Horrible
I have decently new phones (work and personal) and the app takes forever to load my appointments for me to see. Everything seems laggy and delayed every time I click something. Sometimes it will be working fine and then suddenly it will start to delay and sometimes wonāt even register I hit a button. I have an iPhone and Samsung that I use the app on and the app functions bad on both platforms. Nothing was wrong with the old lay out, Iām not sure why gloss decided to change everything. I understand the booking calendar is in beta but a beta shouldnāt make me want to change my booking system all together.
I use to be able to suggest this app to other stylists, now Iām telling them to avoid.
I use to be able to suggest this app to other stylists, now Iām telling them to avoid.
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If itās not broke, DONT FIX IT
The new updated app is the most anti intellectual update Iāve ever seen. You took every process that was easy & user friendly & now it sucks.
New update
New update isnāt good:/
