Jack of Some Trades/Master of None Booking App
As a small esthetics business owner with a Gold subscription for the past two years, I believe that Gloss Genius has the features you’d need as a business owner and provides the systems necessary to automate your everyday operations, but as individual stand-alones, these features are not well executed, and lack elements that I believe would be common sense, causing small inconveniences that ultimately create huge inconveniences as you grow.
1. For example, GG has gift cards, but clients cannot book services with these gift cards or see their balances on their own.
2. Unless you as the business owner were to use a third party platform for intake forms, clients cannot update their own forms after filling them out unless they are incomplete or if an appt confirmation email notifies them to complete the form all over again.
Additionally, you as the business owner cannot print/download client forms, view forms on desktop, or view their electronic signatures on either the app or desktop.
This means that unless they are incomplete, you cannot edit any forms during in person appointments while your client is already with you.
3. You cannot schedule any marketing campaigns (text/email).
4. Memberships are not created for 1 service/month subscriptions like traditional spas. I had to work around how it works to create this system for my clients.
Members also cannot accrue points via membership without you as the business owner tracking this manually.
5. The app texts clients from your personal phone number.
6. You cannot add more than one credit card on client files on app or desktop.
Customer service can usually only see what you see, and when contacted, hasn’t been any help for me.
Other than an easy booking process for clients and customized reports, it is a subpar app in my opinion, and not worth the Gold Subscription price. I would absolutely keep this platform if these features were added. But for now, I am definitely switching my booking platform in the near future.
1. For example, GG has gift cards, but clients cannot book services with these gift cards or see their balances on their own.
2. Unless you as the business owner were to use a third party platform for intake forms, clients cannot update their own forms after filling them out unless they are incomplete or if an appt confirmation email notifies them to complete the form all over again.
Additionally, you as the business owner cannot print/download client forms, view forms on desktop, or view their electronic signatures on either the app or desktop.
This means that unless they are incomplete, you cannot edit any forms during in person appointments while your client is already with you.
3. You cannot schedule any marketing campaigns (text/email).
4. Memberships are not created for 1 service/month subscriptions like traditional spas. I had to work around how it works to create this system for my clients.
Members also cannot accrue points via membership without you as the business owner tracking this manually.
5. The app texts clients from your personal phone number.
6. You cannot add more than one credit card on client files on app or desktop.
Customer service can usually only see what you see, and when contacted, hasn’t been any help for me.
Other than an easy booking process for clients and customized reports, it is a subpar app in my opinion, and not worth the Gold Subscription price. I would absolutely keep this platform if these features were added. But for now, I am definitely switching my booking platform in the near future.
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Great potential but it fails
The software has potential if it would work like they say it does. My forms and waivers don’t go out. I don’t have the ability to email them as the buttons don’t work. There is no way for my clients to manage any type of appointment as directed. I am having to manually send everything by copy and paste which is costing me time and money.
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Please stop changing everything
I’m literally begging please stop changing the interface. It is so confusing to navigate when everything changes every few weeks. I will open the app to check out a client and suddenly it’s like a whole different app and I’m standing there taking up my own time and my clients bc I was blindsided with an update I didn’t ask for. I love the concept of this app but I cannot continue if I’m having to relearn where everything is all the time. There has been nothing wrong with it the past few times it’s changed. I use this calendar for my livelihood and my personal affairs and I need consistency!!! Please only necessary updates and bug fixes!!!!!!
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Love except for how far out you can book out
I have had this booking app for about 3 months now and I definitely love it in the aspect of how well they take care of their users and how easy it is to set up the booking site, I am at home nail tech so i love to see when my clients are getting taken care of as well without me not having to do much, the only bad thing I can say about Glossgenius is how far out you can extend your schedule. The least amount of time is a month out and for me it is very hard to have a life outside of work when I am giving my clients (regular and new users) free will to book a month out:( I wish I could set it up to 2 weeks out, I had my acuity account set to 2 weeks out and loved it because I could plan things easier with friends and family and not be worried about if I would have a client or not but other than that I love the app just not that fact that I cant have a life outside of work!
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Recent updates are a step backwards
We run a busy aesthetician business using Gloss Genius for several years. Recent updates to the scheduling system have left us deeply frustrated. Not getting much help from Gloss Genius support and no schedule to get it fixed. Time to search for a new provider. :(
Need help with forms
It used to say ‘forms’ or something like that at the bottom of client appointment confirmation emails, but it’s changed to manage appointment so they don’t know they need to fill out forms unless I personally reach out to each person. Which I don’t want to or have time have to do. Manage appointment does not sound anything like hey you have required forms to fill out prior. People set their appt and are good to go on time and date, so why would they think they need to manage? Please fix this none of my new clients have been filling out required forms before their esthetics services.
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Customer service and app functionality are garbage now!
Been using this for 4 years now customer service, calling in and speaking to a live person which is what initially sold me on this is now non existent, app functionality has gone downhill constant bug fixes but yet nothing works and the latest update caused me to lose accords to my calendar in turn ruining my week, still not fixed despite doing everything they have said via email and the chat feature and I’m stressed beyond belief! Do yourself a favor a pick a different booking app!
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Hate it
The company just tells me to get a new phone when I tell them the updates don’t work lol and then just do more updates and change it constantly MAKE IT MAKE SENSE
Payouts
Hi, I love the app overall and I’m just having trouble getting the money I’ve earned off of the app from deposits anybody else?
Unnecessary Updates Ruined App
This app used to be great, I loved it, it was easy to use. They rolled out a huge update where EVERYTHING in the calendar and way you book changed and now it’s confusing and overly complicated with no benefit at all. It’s extremely messy, I do not recommend this booking system anymore to anyone.
No longer a great app
Four years ago when I first started using this app , it was incredible. Easy to use , worked great. Now with the “updates” , it’s gotten more difficult to use and has even shut down my business on a few occasions because the system shut down.
Great booking system for independent nail techs
I’ve been looking for a booking system that my clients don’t have to download a separate app for or create an account just to book, and GlossGenius is the best by far. The app is sleek and easy to navigate on my end, the features are perfect for what I need, the interface is smooth & I love that I can see monthly reports on the Home Page at a glance. 10/10. DM me on Instagram before you open your account & I’ll share my friend code so we both get a discount! @PressedByTabbi
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Love Gloss
Absolutely love Gloss and how easy it is to use. The latest update is amazing! I’m loving the drag and drop to reschedule appointments!
A Perfect Example of How to Ruin a Great App
I’ve been using GlossGenius for over 3 years. When I first started, it was a great app. Then about a year ago, everything started going downhill with these endless “updates.”
Instead of making the app better, the developers somehow managed to make almost every daily task more frustrating.
First, they removed one of the most useful features: the clear daily revenue summary. Instead, they replaced it with “Weekly Collected” and “Year Collected.” Seriously? What business owner checks yearly revenue every day? We need to see today’s numbers immediately. If we want weekly or yearly reports, we know where to find them. Why make the most important information harder to access?
Booking appointments has become unnecessarily complicated too. Years ago, we couldn’t even drag appointments around the weekly schedule. Fine. But now you’ve “improved” it by removing business setups that actually worked. Every update seems to make scheduling less intuitive instead of more.
Checkout is another disaster. It used to be simple. Add services, collect payment, done. Now, if two technicians work on the same client, you have to separate everything by technician before charging. It’s extra work that adds absolutely no value. It just wastes time during the busiest part of the appointment.
The calendar is worse as well. If I want to view one technician’s schedule, I lose visibility of another. In real salons, one client can receive two services from two technicians at the same time. The software should make that easy, not harder.
Every major update feels like it was designed by people who have never actually run a salon. Updates are supposed to improve the user experience, not satisfy the developers’ desire to redesign things for the sake of redesigning them.
At this point, I honestly have to wonder if the developers ever talk to real users before releasing these updates, or if they’re just sitting in a room making changes that only make sense to themselves.
It’s honestly impressive how a product that used to be so good has become more frustrating with every update. This isn’t progress. It’s regression.
Instead of making the app better, the developers somehow managed to make almost every daily task more frustrating.
First, they removed one of the most useful features: the clear daily revenue summary. Instead, they replaced it with “Weekly Collected” and “Year Collected.” Seriously? What business owner checks yearly revenue every day? We need to see today’s numbers immediately. If we want weekly or yearly reports, we know where to find them. Why make the most important information harder to access?
Booking appointments has become unnecessarily complicated too. Years ago, we couldn’t even drag appointments around the weekly schedule. Fine. But now you’ve “improved” it by removing business setups that actually worked. Every update seems to make scheduling less intuitive instead of more.
Checkout is another disaster. It used to be simple. Add services, collect payment, done. Now, if two technicians work on the same client, you have to separate everything by technician before charging. It’s extra work that adds absolutely no value. It just wastes time during the busiest part of the appointment.
The calendar is worse as well. If I want to view one technician’s schedule, I lose visibility of another. In real salons, one client can receive two services from two technicians at the same time. The software should make that easy, not harder.
Every major update feels like it was designed by people who have never actually run a salon. Updates are supposed to improve the user experience, not satisfy the developers’ desire to redesign things for the sake of redesigning them.
At this point, I honestly have to wonder if the developers ever talk to real users before releasing these updates, or if they’re just sitting in a room making changes that only make sense to themselves.
It’s honestly impressive how a product that used to be so good has become more frustrating with every update. This isn’t progress. It’s regression.
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Love!
I'm really enjoying the ease of using this app and positive client feedback. I also love the prompts to rebook clients, payment system and positive affirmations.
To many updates
They force you to update the app almost every month and it changes things. Theres also no warning on when updates will happen, it just pops up and you can’t get out of it. so if it’s important you go on the app and check something you have to update it first. The calendar was set up in a way that made sense and it was simple with the time grid being set to 5 mins intervals, now the smallest I can do is 15 min intervals. If theres small bugs and things then they should fix that and only update that and leave the look of the app the same.
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Love Gloss Genius
I absolutely love this booking app! It truly gives me everything I need right in the palm of my hand. From scheduling appointments and managing my calendar to checking clients out quickly and efficiently, it makes running my business so much easier.
What I appreciate most is that it doesn’t just help with booking—it also provides valuable tools and features that support business growth, client retention, and service management. The platform is user-friendly, reliable, and designed with business owners in mind.
Another huge plus is that the team is constantly improving and adding new features, which shows they genuinely care about helping their users succeed. The app continues to evolve and get better over time.
If you’re looking for an all-in-one solution to manage and grow your business, this is hands down one of the best apps available. I highly recommend it!
What I appreciate most is that it doesn’t just help with booking—it also provides valuable tools and features that support business growth, client retention, and service management. The platform is user-friendly, reliable, and designed with business owners in mind.
Another huge plus is that the team is constantly improving and adding new features, which shows they genuinely care about helping their users succeed. The app continues to evolve and get better over time.
If you’re looking for an all-in-one solution to manage and grow your business, this is hands down one of the best apps available. I highly recommend it!
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Not sure
Don’t love the new updates
Best one out there
I’ve been using it for the past 4 years and it’s always been great for my business. They are also constantly updating and adjusting to our needs as beauty pros
Amazing
So much positive feedback from
Clientele about booking and reminders. Easy to use, user friendly - all the things! I love it!
Clientele about booking and reminders. Easy to use, user friendly - all the things! I love it!
