Great app
It’s a beautiful app, love the features they continually push out, I love the option for buy now pay later. The only reason it’s 4 stars is because sometimes on holidays when I work the app can glitch/crash and the new ai receptionist I got put on the waitlist even though I opted in as soon as it came out and my esti friend had it and she opted in days after me, also that the website design options aren’t extremely customizable. The options are cute but feel a tiny bit factory-esque. Small gripes but overall I enjoy it. And I’m soooo happy they updated the app for Add-ons so I don’t have to make nail art as separate services or options etc.
Show more
Upset
I’m leaving to square after this price increase.. its been real but its not fair to us that all these million dollar companies are doin this to us when all things are going up in price.. im liviid
Slimey and horrendous company
Considering I've been with this app for 7 years without fail and now they're raising all legacy pricing, adding paywalls and tiers for services we once used with the basic model, constant app crashes, creating features none of us need/want, consistently "fixing" issues that were never broken to begin with, pointless phone calls with their corporate office claiming to take our views into consideration but clearly never do and PUNISHING US BY HITTING OUR POCKETS for the convenience of our clients using their "card on file" .... this app and the corporation is an absolutely dumpster fire.
Show more
@theloxspot
love, Love, LOVE!
The features are insane for the plan selection, so good! So easy! I’ve had acuity, square, and nothing beats Glossy! Offers so much more than scheduling! When they introduced the AI receptionisttt, I was floored. Never EVER leaving! Always recommend! 🫶🏾
The features are insane for the plan selection, so good! So easy! I’ve had acuity, square, and nothing beats Glossy! Offers so much more than scheduling! When they introduced the AI receptionisttt, I was floored. Never EVER leaving! Always recommend! 🫶🏾
They really listen to feedback and make improvements!
I made a review last month on how I was frustrated with the new Home Screen layouts and recent changes. I appreciate their quick response and how they took their time to listening to my feedback. Their most recent update fixed all my complaints. They brought back some of the old features I loved and even improved them. Very grateful, Thank you gloss genius!
Show more
Blessed
Absolutely love all
The features and ease of use. Always updating and asking their Clients how we love things how they can do better and what we need. Allowing customization along the way so our screens function easier. We can attain quick view of sales and checkout plus calendar! Saving cards on file for fast convenient Checkout for Clients. Inventory is an also a major help. Booking customs exceeds other apps and processing. GLOSS team is by far so intelligent and client-focused. They are always creating ways to make our lives easier and giving such amazing upgrades. Everything they do is for the better of our businesses. Truly One of a Kind! Get it NOW!
The features and ease of use. Always updating and asking their Clients how we love things how they can do better and what we need. Allowing customization along the way so our screens function easier. We can attain quick view of sales and checkout plus calendar! Saving cards on file for fast convenient Checkout for Clients. Inventory is an also a major help. Booking customs exceeds other apps and processing. GLOSS team is by far so intelligent and client-focused. They are always creating ways to make our lives easier and giving such amazing upgrades. Everything they do is for the better of our businesses. Truly One of a Kind! Get it NOW!
Show more
Skyrocket
Wow!!! Choosing GlossGenius is the best thing my spa could possibly have done! We have made LEAPS AND BOUNDS on the books! We are so so extra thankful for Gloss, they constantly are updating their features and making it even better every day. We even are able to try AI phone receptionist for free 6 months. It’s been amazing too. They even came out in hand gift cards. Not just Ecards. They continue to blow us away! Thank you so much!! 10/10
Show more
Unexpectedly Delighted
I switched to Gloss Genius when I changed salons. I really enjoy not doing my own reminder texts anymore and the Goals Feature has been really helpful
5/5🥰
I love Gloss it keeps up with everything I wouldn’t trade this app for nothing it’s the top of the line
10/10 recommend
If you’re in the beauty industry and not using this! You are missing out. The best system for all salons, tattoo artist, Esties, med spas! Try it out. You will not be disappointed!
Great for small business
I run my small massage business using this and it gives me everything I need! There are some minor limitations but overall it's great for the price you pay!
Keeps Charging After ending trial
Glossgenius has been my WORST experience ever. I haven’t used the app since 2025 and I’m barely starting to notice that I they’re still charging me til this day. I 10/08/26.
I’ve sent out emails, regarding my cancellation and they WONT take action. They’re ready to just keep on charging you EVEN after you’ve CANCELLED a subscription. Till this day as of this moment I’m sending emails to cancel this.
I’ve sent out emails, regarding my cancellation and they WONT take action. They’re ready to just keep on charging you EVEN after you’ve CANCELLED a subscription. Till this day as of this moment I’m sending emails to cancel this.
Show more
No complaints
I’ve been running a successful hair salon business with the help of Gloss Genius for over 4 years. I love how organized it keeps me while being able to communicate with my clients.
Professional booking software
So professional. My favorite feature is the text marketing. I love that it sends out reminders to my clients all in all a great software.
This app sucks
Everytime it keeps asking to verify my identity 🤦🏽♀️ which I did 500 million times and it’s still not working
Wasted Time
Some platforms actually optimize your appointment options to allow for a seamless schedule. With all this app has to offer it doesn’t offer this vital feature. This results in wasted time that could allow for my appointments should every minute be accounted for, however, I find myself having to reach out to clients to optimize my own schedule so I’m not sitting around wasting valuable time. For this reason, I have to find a different platform to meet my needs. Spending $50+ month and not having this as a feature truly baffles me.
Show more
bad app scam
will keep your money
I WISH IT COULD RECORD EXPENSES
This is very good app and I’ve been using it as a beauty professional since I’ve been working on my own for about 6 years now. I wish there was a way to track expenses. That would be magical.
Subscription awareness
I’ve used the app for 2 months and upset that the plans are AUTOMAGICALLY set to ANNUALLY payment. WATCH OUT FOR WHEN YOU’RE CHOOSING YOUR PLAN. I got charged $300 when I picked a $28 plan. Now have to wait 2 weeks for a refund.
Can’t give the 5 star because they playing with my money
I’ve had the app all year and when clients used the tap to pay option I never had an issue until this week! Now all of a sudden my account is paused! Who paused the account payouts? Because I sure didn’t! I’ve reached out and didn’t get a resolution at all. They sent instructions to the payout area like I didn’t check that first! Every thing on my end showed Verified in green letters. Which I could show screenshots here. I’m very upset and now my clients won’t be able to use this option anymore because I don’t like for my money to be played with.
Show more
