GLOWRIUM User Reviews

GLOWRIUM
GLOWRIUM
Xingyang Hicent Technology Co., Ltd.

Customer Experience

Positive experience45.5% of reviews
Neutral9.1% of reviews
Negative experience45.5% of reviews

~ Based on 22 written reviews from the US App Store.

Is GLOWRIUM Safe?

GLOWRIUM has mixed safety signals based on user ratings. AppsHunter Safety Score for GLOWRIUM is 56/100.

This assessment is based on 34 user ratings, with an App Store average of 2.4/5.

Safety Analysis

32.4% of ratings point to a safe experience
8.8% of ratings suggest some concerns
58.8% of ratings point to a risky experience

~ Based on 34 App Store ratings for GLOWRIUM.

Is GLOWRIUM Legit?

GLOWRIUM appears legitimate, with a few gaps. AppsHunter Legitimacy Score for GLOWRIUM is 78/100.

Based on 78 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Not many light options

Dose not support A4 light

Bad app

I couldn’t get the app to send a verification code, so I guess I won’t be using the app. (Yes, I checked junk and spam.)

Works well!

I have two of the 48w lights and as long as you keep your phone and your app updated, they are awesome. I have mine set to the sunrise and sunset in my region and I love it.

So far so good

Easy to set up and get running. Lots of negative reviews make me question her longevity, but as it stands right now, I'm pleasantly surprised

A useful app for checking light levels generally and good for controlling the later “smart models”

This app comes into its own with the latest smart lamps - a database of plants, the ability to measure light levels and fine tuning of on-off times. These were good lamps without the app, but with the app, they really, er, shine.

Worked great for about two weeks

I don’t know if it’s the light or the app but after about two weeks of having both the light is not working on the timer anymore. It’s set in the app, it shows the correct time to turn on and off. Some days i wake up and it’s on and most days it is not. I have to open the app and manually turn it on which means it isn’t starting at the desired time I need it to be on my plants. Fix this bug or I’m returning the light since I just bought it
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Network issues

I have 3 of the saltwater lights. I had 2 and it worked perfectly. I could connect to both without any issues. Now that I have my 3rd, one is always disconnected from the app and I have to power cycle all the lights for them to all connect.

Response from developer

We are sorry to hear about the issues you're facing, and we're happy to help resolve them. Could you provide us with more information about the app interface? To make it easier to address the issue, you can also contact us through our customer service channels. Thank you!

Don't be misled by this rating.

This is very good app. I bought the fish tank light. For me, this app is extremely necessary. The functions are very practical and there is no junk information.

Response from developer

Thank you for your valuable feedback and kind trust. We will keep improvements of the APP. Thank you again -Glowrium Support Team

The review should not be so low

This is a good App, It is very convenient to operate, why so low review? I have met any problem.

This is what I was looking for

App works as I expected, connected super easy. I love the ability to change color channels individually over an app. I like the idea that they’ll add more preset animated scenes in the future. One thing I’d change: Wish I could do more than 7 auto pro timer time points. But it’s hardly an issue, I just have more ideas than what it allows me to do.
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Response from developer

Thank you for your valuable feedback and kind trust. We will keep improvements of the APP. Thank you again -Glowrium Support Team

Great in terms of lighting control. Lacking in temperature monitoring

This app is great for controlling your lights, it is straightforward and the connectivity is great. The temperature monitoring is a really nice to have feature but it is lacking in functionality. Setting the temperature alerts is very tricky. You have to move a slider and it doesn’t seem to stay where you want it. I try to set it to 72 degrees and when I release my finger it jumps to 71.8 or 72.2. It would be so much easier if you could type in a value instead.
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Response from developer

Thank you for your valuable feedback. We apologise for the inconvenience caused. We will keep improvements of the APP. Thank you again -Glowrium Support Team

This is a great App

During my early use, I did run into a few operation issues, but their support team contacted me quickly, helped me resolve everything, and provided long-term follow-up. The team was extremely patient and professional. I originally purchased their aquarium light, and now l've also bought a home lamp. They've added so many new features compared to before. I have to say, this is a team that's truly committed to constant improvement.
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Response from developer

Thank you for your 5 star review! We are especially grateful for your recognition of our team and support of our products. We will continue to work hard to improve our products and ensure a high-quality service. -Glowrium Support Team

Aggravating

This is truly the most ever aggravating app I have ever used. It only works about 5% of the time. I delete it and re-add it constantly but it still says I need to connect the device to use it and it is already connected!

Response from developer

Thank you for your feedback. We apologise for the inconvenience caused. If the issue persists, please contact us at support@glowrium.com. Our dedicated team is here to provide personalised assistance until your issue is fully resolved. -Glowrium Support Team

App is Atrocious

I honestly might return this product because of how bad it is. Lights keep running incorrectly, they turn on and off randomly, sometimes the app cant even connect to the app. Its an issue daily! Stay away from this product

Response from developer

Thank you for your feedback. We apologise for the inconvenience caused. If the issue persists, please contact us at support@glowrium.com. Our dedicated team is here to provide personalised assistance until your issue is fully resolved. -Glowrium Support Team

Great lights and app

Own 3 glowrium lights for my aquariums and love them. The app makes changing settings quick and easy. I think the users having issues may be the “low tech” type. Had one issue with my user profile and support was quick to respond and resolve via email. I look forward to the future of this app.

Response from developer

Thank you very much for your 5 star review, we will continue to improve.-Glowrium Support Team

Doesn’t update devices

The app works for me and able to connect. The problem I am facing is many things are locked out due to the device not being updated. But the device won’t update I even disabled security after monitoring DNS request for blocked request and still can’t update. I can use the app and control my device but some features are locked out because of lack of ability to update from v5 to v7 for my device.
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Response from developer

Thank you for your kind review. We apologise for the inconvenience caused. If the issue persists, please contact us at support@glowrium.com. Our dedicated team is here to provide personalised assistance until your issue is fully resolved. -Glowrium Support Team

products good app bad

does not let you connect to the app tried contacting for support no answers so yea good product but not app

Response from developer

Thank you for your feedback. We apologise for the inconvenience caused. If the issue persists, please contact us at support@glowrium.com. Our dedicated team is here to provide personalised assistance until your issue is fully resolved. -Glowrium Support Team

Good hardware, Bad app

The Glowrium hardware product is actually really good. Unfortunately it is let down by an app designed by high-schoolers. Owners/management needs to fire the developers and bring on better talent. Because this experience will ruin their brand. Support is nonexistent, settings do not make sense (bad translation), things like aquarium light timers are completely nonsensical and not user friendly. There should be a 12 hour mode for US customers. Typical Chinese developer sloppiness/lack of attention to detail. It’s a shame really.
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Response from developer

Thank you for your feedback. We apologise for the inconvenience caused. In recent months, we have been working to improve the app by gathering customer suggestions. Should you have any queries, please do not hesitate to contact us via email at support@glowrium.com. We will provide personalised assistance until your issue is fully resolved. -Glowrium Support Team

Works well

I like the app but it isn’t very intuitive. I like that I can build my own scenes, and the scenes that come with the app are cool, but are they good for plant growth? I just use the basic app and set it for plant growth copying the spectrum from the first menu and set it for 12 hours. Needs better instructions.
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Response from developer

Thank you for your feedback. If any issues while using the APP, please contact us via email at support@glowrium.com. Our dedicated team is here to provide personalised assistance until your issue is fully resolved. -Glowrium Support Team

Won’t connect

I’ve had my light for 49 days and now the app won’t load up. I can’t even contact customer support for it. 100% don’t buy this.

Response from developer

Thank you for your feedback. We apologise for the inconvenience caused. If the issue persists, please contact us at support@glowrium.com. Our dedicated team is here to provide personalised assistance until your issue is fully resolved. -Glowrium Support Team