italy is completely backwards
this app was produced by people that do not care. dysfunctional.
Response from developer
Hi, we’re sorry to read your review. If you’d like, please tell us more about the issues you experienced so we can look into them. You can contact our Customer Service at servizioclienti@mycicero.it or by phone at 0282900734.
Still Does Not Work For +1 Numbers
Unfortunately, it still doesn't work for USA +1 SMS verification as all the other reviews say.
Response from developer
Hi, we’re sorry you’re still experiencing issues with SMS verification for a US +1 phone number. Please contact our Customer Support team at servizioclienti@mycicero.it or by phone at +39 02 8290 0734, so they can look into the issue and assist you.
How are they not embarrassed???
Wow, yet another review on how bad this app is. They do send you an email but can’t send you an SMS? So instead of letting you confirm by email they just tell you in the email to check your SMS that never comes? Why not just confirm with email. Good grief. Also, the search is terrible and does not always show the options or even the correct times.
For the love, hire someone that knows how to make a proper app and stop embarrassing yourselves. I travel all over the world and this is one of the worst.
For the love, hire someone that knows how to make a proper app and stop embarrassing yourselves. I travel all over the world and this is one of the worst.
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Response from developer
Hi, we’re sorry you’re experiencing difficulties using the app. If you encounter any problems, please contact our customer service by email at servizioclienti@mycicero.it or by phone at 0282900734, and we’ll do our best to help you!
Still has same issues
Still has same issues being reported here for years. Will not send validation code to US/CAN numbers, so it is basically useless. Odd that they can’t or won’t fix something simple like this.
Response from developer
Hi, if you are still experiencing issues accessing your account, please contact us via email at servizioclienti@mycicero.it or by phone at 0282900734. We will provide support as quickly as possible.
Worst app for public transport i ever used
This app is atrocious. It is nearly impossible to find the names of the stations. There is no feature that allows for geolocation. Horrible experience
I biglietti!!!
Fare i biglietti è un processo veramente sgradevole e confondente
Pas utile du tout!
Impossible d’obtenir un code SMS avec cette app pour les Canadiens
SMS
Good to know it's not just me. I've tried to get the SMS like 15 times. Saw on Reddit to try unico but another review says it has the same issue. Ugh.
Response from developer
Hi, if you experience issues during registration, please contact us at servizioclienti@mycicero.it or call +39 0282900734 and we’ll do our best to help you!
Inutile.
Non riesco ad acquistare nuovi biglietti né ad attivare un biglietto già acquistato.
Bought tickets - received no ticket
Haben Tickets gebucht über die App. Geld wurde abgebucht, aber es wurden uns keine Tickets bereitgestellt. Nie wieder!!
Impossible d’obtenir le code d’activation par SMS
Ils semblent incapables d’envoyer un sms sur un cellulaire canadien. On dirait que c’est fait pour les italiens. A moins qu’il y ait un bug dans le système
Not user friendly
Validating registration by SMS only is a bad idea… with only data, i could use WhatsApp or email, but these options are not available. Bad user experience!
Ne fonctionne pas
Ne téléchargez pas l’application, le module de paiement des tickets ne fonctionne pas.
dissapoiment
SMS did not come!!!!!!!!!
Nicht zu gebrauchen!
Findet keine einzige Haltestelle auf Ischia. Findet fast keine Busverbindungen korrekt auf Ischia, Fahrpreis für einfache Fahrt nicht korrekt (5,10 statt 1,70)!
Fazit: schnell wieder deinstallieren, Fahrplan und Fahrscheine wie gehabt als Papierausgabe nutzen!
Fazit: schnell wieder deinstallieren, Fahrplan und Fahrscheine wie gehabt als Papierausgabe nutzen!
Ça marche
Téléchargé le 13 avril 2025. Ils vous demandent des informations telles que votre adresse électronique, votre adresse et votre numéro de téléphone portable, etc. Il vous est d'abord demandé d'activer l'application en cliquant sur un lien dans un courriel qu'ils vous envoient. Vous devez enregistrer votre carte bancaire dans l'application, c'est la seule chose que je n'ai pas aimée. Une fois la carte ajoutée et les 0 euros débités de votre compte bancaire, vous pouvez facilement trouver des trajets et acheter des billets. Nous avons utilisé l'application pour acheter des billets sur la ligne Torre Annunziata-Napoli.
The app works well. Downloaded on the 13th of April 2025. We used the app to check schedules and buy tickets on the Torre Annunziata-Napoli line. Works fine. They ask for a lot of details; home address, mobile number, etc. in theory you only need the right email address to click the verification link. The only thing I was not so keen on was adding my bank card which must be done. They make a 0Eur transaction to your bank to register it then it’s done.
The app works well. Downloaded on the 13th of April 2025. We used the app to check schedules and buy tickets on the Torre Annunziata-Napoli line. Works fine. They ask for a lot of details; home address, mobile number, etc. in theory you only need the right email address to click the verification link. The only thing I was not so keen on was adding my bank card which must be done. They make a 0Eur transaction to your bank to register it then it’s done.
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Funziona a tratti, pagamenti a vuoto
L’app il 90% del tempo funziona correttamente, ma é inaccettabile che capiti che il pagamento con Nexi vada a buon fine con tanto di soldi prelevati dal conto e mail ricevuta e invece nell’applicativo non figurano i titoli acquistati (pagato due volte, entrambi i titoli non sono presenti).
Do not get an SMS message
UPDATED: I sent an email to the service link and within with my phone number and the service team verified my number and email. The App I then had to use Password Reminder and then I was in. I added a credit card and today purchased first tickets. The tickets have QR codes when activated to get through the barriers.
PREVIOUS REVIEW: Downloaded app and used +44 for UK. Tried mobile number with and without a 0 in front but no SMS. I do get a confirmation email saying a PIN will be sent via SMS. Still no PIN.
PREVIOUS REVIEW: Downloaded app and used +44 for UK. Tried mobile number with and without a 0 in front but no SMS. I do get a confirmation email saying a PIN will be sent via SMS. Still no PIN.
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A disastrous app
Times of the trains are always wrong. Half of the time, they show trains that don’t even exist, and I can’t see the route of the train (where it will stop, etc.). In some stations, there is no QR code reader, so the QR code feature is useless.
I think this company should stop working in this field and give all authority of the line to Trenitalia. They do a far better job. For goodness’ sake, how hard could it be to synchronize this app with existing trains and lines? There aren’t even many trains and routes.
Even I, as a single entity, could do a better job than this.
I think this company should stop working in this field and give all authority of the line to Trenitalia. They do a far better job. For goodness’ sake, how hard could it be to synchronize this app with existing trains and lines? There aren’t even many trains and routes.
Even I, as a single entity, could do a better job than this.
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SMS Authenticate didn’t work, but email did
As many others have wrote, I never received the SMS code to verify my account. I emailed customer service and asked them to verify my account which they did. I was then able to login, search for and buy train tickets from Sorrento to Napoli.
