Nothing extra but less features than browser
Can't setup autopay on the app bc every step works except the very last where the enroll button is off the screen and no way to scroll down to it. Also, I logged into the app and it asked me if I wanted to use the app instead of the browser. So it's like the app is really just a browser portal with more buggy behavior. I had to use the actual browser to setup autopay. Only good is it lets you use face login.
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Satisfied customer
Should have been switch to fiber, so much faster. Friendly on the pocket
No recognition
I have my login credentials but I can’t get information on my auto payment status.
Very poor- does not work!!
The most basic of customer service is that the app actually connect. I have never gotten this app to fully work, whether checking/reporting outages, checking my bill, or anything else. Do the developers actually use the app themselves before pushing out to the general public?
High
Y’all services are ridiculous in price
Fiber
After switching the fiber, there are zero issues with having reliable connections.
Thank you!!
Thank you!!
Do not use this company
The most inept internet company I have ever dealt with from customer service to repairs.
No control
The description says that you can pause devices remove devices parental controls, but this does not work. I’ve been trying to do it forever and there’s no way to do it on this app. I’ve even started a chat in the chat give me step-by-step directions, but it does nothave the options. The chat shows.
Internet
Excelente app e internet súper recomendado
New App Update
Oh my god what did yall do? You made it worse than ever and almost impossible to navigate.....no it is most definitely impossible. FIXXXXX ITTTTTTTT!!!
Many outages
When it works, it usually works really well, but we have experienced many outages lately
Dependable service / great pricing
Kinetic was able to bring fiber into my very rural area. The service has been great, technicians are good too. When there was an issue due to an incident/weather far down the road, they kept providing status updates with the customers hour by hour until it was resolved. Pricing is extremely competitive as well. I’m really happy that Kinetic/windstream was an option for my area. I don’t regret signing up with them it one bit
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Bill increase
My service is great but my bill has increased so I will have to start searching for another provider.
Great!!
Excellent!!
Suggestions to Improve Billing and Service Management Experience
The app provides very limited information and functionality. Customers can update personal information, payment methods, and sometimes reschedule appointments, but there is no clear section showing complete service details, equipment charges, included features, or what exactly the customer is paying for.
Most of the app is focused on collecting customer information rather than giving customers transparency and control over their services. I cannot clearly verify my plan details, promotional offers, included services, or pending installation information. This creates confusion and makes it difficult to trust the order process.
The app and website should allow customers to:
* Clearly view their selected internet plan and pricing.
* See all included and extra services before installation.
* Remove unwanted add-ons.
* Modify or downgrade services online.
* See equipment fees and installation details clearly.
* Track changes made by representatives to the account.
At this time, the online system does not provide the level of transparency and account control that was promised during the sales process.
Most of the app is focused on collecting customer information rather than giving customers transparency and control over their services. I cannot clearly verify my plan details, promotional offers, included services, or pending installation information. This creates confusion and makes it difficult to trust the order process.
The app and website should allow customers to:
* Clearly view their selected internet plan and pricing.
* See all included and extra services before installation.
* Remove unwanted add-ons.
* Modify or downgrade services online.
* See equipment fees and installation details clearly.
* Track changes made by representatives to the account.
At this time, the online system does not provide the level of transparency and account control that was promised during the sales process.
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Poor communication
I have had Kinetic for three years. They have fiber optic in the ground. I can never see a bill. I can’t get into my account. I’ve called numerous times. I don’t get anything accomplished. They’re rude on the phone for Customer Service every time it rains the Internet goes out if I’m not home to reboot it that’s trouble if it’s thunders it’s out for hours
Disappointed
Disappointed
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Price to high
Price
Awful
I’ve had ongoing issues with Go Kinetic internet service for a long time. We rarely get the speeds we’re paying for, and connection stability has been extremely inconsistent.
What makes it even more frustrating is that the app itself barely functions properly. The in-app live chat almost never connects to an agent and constantly says no agents are available. The built-in speed test frequently doesn’t work at all. I was recently told by customer service there was an outage in my area, while the app simultaneously showed everything as online and working normally.
The app feels unreliable, the service has been disappointing, and troubleshooting becomes unnecessarily difficult because the tools provided don’t work consistently. Definitely not the experience I expected from an internet provider.
What makes it even more frustrating is that the app itself barely functions properly. The in-app live chat almost never connects to an agent and constantly says no agents are available. The built-in speed test frequently doesn’t work at all. I was recently told by customer service there was an outage in my area, while the app simultaneously showed everything as online and working normally.
The app feels unreliable, the service has been disappointing, and troubleshooting becomes unnecessarily difficult because the tools provided don’t work consistently. Definitely not the experience I expected from an internet provider.
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Okay so far
A few startup glitches and outages but par for the course on a start up. So far so good! Time will tell!
kinetic
the app never lets me log in i can be waiting for hours & it just stay blank
