Customer for 7 years
I had kinetic for years. I only ever had a issue with my wifi once and it was during a terrible black/storm. An it was back on within the hour. They drop the ball By just having shady business practice’s and terrible customer service. Dont do any referrals or transfers they dont honor them.
Unreliable and very costly price keeps constantly rising
I have to be on DSL type internet service and need landline due to living in rural/country area. Phone constantly having issues and the internet service is always up/down. Or anywhere between 2mbps to 20 mbps when it works correctly. Bill has gone up almost 100% in the past 2-3 years. Now 140.00/mo. Ridiculous
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App has an acknowledgment you can’t acknowledge
Unable to use the app, there’s an acknowledgment that doesn’t allow you to accept. Problem has persisted for months.
No customer service at all
Tried calling during business hours and it tells you to use their digital chat. The chat is terrible and if you want a real person to chat with, that costs $5 a month.
Finally!!!
Finally after all these years with winstream.. we have fast internet! After that fiber upgrade. No more long wait times for downloads!
Popups and solicitation
Today, a new “confirm your contact” popup holds the app hostage. I’m all for the confirmation but my data won’t load and the app is un-usable.
This after, for a while, the first hurdle in paying my bill was navigating past the referral screens, from which there was no exit.
Outage area is never accurate.
I have this to pay my bill. Nothing else. Just keep it simple folks.
This after, for a while, the first hurdle in paying my bill was navigating past the referral screens, from which there was no exit.
Outage area is never accurate.
I have this to pay my bill. Nothing else. Just keep it simple folks.
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JM
Why do I have to pay a convenience fee for paying online. You get your payment immediately?
Love Linetic
Optic is the way to illustrate never switch again!
Connected Devices
Connected devices is always blank , it used to show all devices connected and I could pause them , that function doesn’t work, shows 34 devices connected but it doesn’t show any devices listed .
Can’t open app
App will not open. Screens keep going back and forth between the log in screen and the “please download the Go Kinetic mobile app” screen. Please fix this bug.
ABSOLUTELY DO NOT USE THIS COMPANY
GoKinetic is the worst, slimiest, and down right garbage company I’ve ever had to deal with. My partner and I have moved and have been trying to cancel our account for months. We’ve talked to multiple people over the last couple months who keep telling us they’ll “take care of our account” and cancel service but it is never canceled. We keep getting BS charges while not even having a router or modem set up. As well we were told to keep the equipment with no explanation and not follow our orders to cancel the account. They make it impossible to cancel and will BLATANTLY IGNORE your request to end service.
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Cannot login
The app is saying that I need to update, but when I go to update it says that all is good.
Update not working
I have updated this app, as I was prompted to do but the app won’t open. It continues to prompt me to update the app, despite already doing so.
So convenient!
This app lets me control everything about my Kinetic account. It is so convenient!
Professional
They are always quick to assist me, whatever, I need help with. Very professional, respectful and kind.
Nothing extra but less features than browser
Can't setup autopay on the app bc every step works except the very last where the enroll button is off the screen and no way to scroll down to it. Also, I logged into the app and it asked me if I wanted to use the app instead of the browser. So it's like the app is really just a browser portal with more buggy behavior. I had to use the actual browser to setup autopay. Only good is it lets you use face login.
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Satisfied customer
Should have been switch to fiber, so much faster. Friendly on the pocket
No recognition
I have my login credentials but I can’t get information on my auto payment status.
Very poor- does not work!!
The most basic of customer service is that the app actually connect. I have never gotten this app to fully work, whether checking/reporting outages, checking my bill, or anything else. Do the developers actually use the app themselves before pushing out to the general public?
High
Y’all services are ridiculous in price
