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Great Service, Not So Great App
I’ve been a consistent user for over a year and a half now. I absolutely love the convenience of the home collection. It definitely encourages my household to recycle because they make it so easy.
However, the app and user interface is not great. Signing up for the premium subscription required me to email the customer service team and make a credit card payment via a port Designer browser page for the mobile device. With just a little bit more attention to the app, this would be an absolute five star service. I highly recommend anybody who cares about the future to use the service!
However, the app and user interface is not great. Signing up for the premium subscription required me to email the customer service team and make a credit card payment via a port Designer browser page for the mobile device. With just a little bit more attention to the app, this would be an absolute five star service. I highly recommend anybody who cares about the future to use the service!
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It’s getting worse
it’s supposed to be a great way to support recycling but the app has been total laggy. I have been trying to book and there have been a number of lags and glitches that happened. First is it takes minutes for available schedule to show up. And when they show up, the second glitch happens and the confirmation does not go through no matter how many times you press the button. Tried reaching out via instagram and it takes them hours to reply.
I would somehow accept this if the subscription is free, but having a paid model means there are expectations to be met. Recycling has been incentive driven before, and now recapp even makes it harder to do so with paid model but glitchy services.
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I would somehow accept this if the subscription is free, but having a paid model means there are expectations to be met. Recycling has been incentive driven before, and now recapp even makes it harder to do so with paid model but glitchy services.
😫
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Better rewards
Before Recapp introduced their membership system, recycling through the app was easy but not very rewarding. You could recycle your bottles and feel good about helping the environment, but the actual benefits — like rewards or incentives — were quite limited.
Recently, Recapp launched their new Membership Eco program. I just subscribed, and now I’m curious to see what real benefits it will offer. Hopefully, it makes recycling even more motivating with better rewards, discounts, or special offers. So far, the process remains smooth, and it feels good knowing you’re contributing, but I’m waiting to see if the Membership Eco tier really brings extra value compared to before.
I’ll keep using it and update after experiencing the full range of benefits!
Recently, Recapp launched their new Membership Eco program. I just subscribed, and now I’m curious to see what real benefits it will offer. Hopefully, it makes recycling even more motivating with better rewards, discounts, or special offers. So far, the process remains smooth, and it feels good knowing you’re contributing, but I’m waiting to see if the Membership Eco tier really brings extra value compared to before.
I’ll keep using it and update after experiencing the full range of benefits!
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Door to Door collection stopped working
Its been a few months since I was last able to book collection, frequently checking back.
All I see is the red text that says “please use the mobile app at this time” which is totally unhelpful
All I see is the red text that says “please use the mobile app at this time” which is totally unhelpful
Collectors Lake of Communication
I am a loyal customer to Recapp and I recommend it to my family and friends. But unfortunately now I am trying to book an appointment for collection and it got cancelled several times in different days which is annoying where the driver call you once if you miss it and call him back on the same minute he doesn’t answer and even not waiting for you to come outside the house!!!! I am very upset with their attitude recently which result of so many bottles at home with no use so I started to find another Company to collect them.
An also, today I tried to book the App is not responding and start to jam which hard to continue.
An also, today I tried to book the App is not responding and start to jam which hard to continue.
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Didn’t like the new subscription
After too many searches to get company for recycling and actually making 10 full bags , they decided to make a subscription which is non sense to me , I felt the company became more commercial other than to save the environment and the funny part , they offer a discount in subscription . I was hoping to be a continuous client but no more I will be and I will not go to a mall with bags and put one by one !!
I hope they can think one more time !!
I hope they can think one more time !!
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No option to create pick up request.
Since it has become paid the option to create a pick up request does not highlight. It says use mobile app for this which does not make sense. Instead of making money kindly look forward for better service.
Recycling Shouldn’t Cost Us. Please, Bring Back Free Collection.
It was fine until they introduced subscription fees for door-to-door collections. Now, I have no choice but to discard the plastic bottles I’ve been collecting for the past four weeks. I hope they bring back free collection, as it provides a more convenient and environmentally responsible way to dispose of recyclables. While the rewards are a nice idea, they aren’t particularly appealing or useful, so they don’t provide enough incentive. I’d rather recycle properly, but with the added cost, I’m left with little choice but to throw them away.
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It’s been great until it wasn’t
I loved this app out of all the other recycling apps out there cause it offered free pick-up but they changed it recently and I’m not willing to pay for 19 AED per month. I think it doesn’t make sense that people are already helping with recycling yet they still have to pay for it. I understand that we can get 1 AED for every 2kg of recycled materials, but I can only recycle 2 kg per week, so it’s not even a break even for me. The drop off options won’t work for people who do not have a car. I guess I will stop using this app and recycling for now until I find a better solution.
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Disagree - paid pick up
I was a bit sad for a reason that you cannot book anymore a scheduled pick if you don’t want to pay the app.. i am thinking to stop this collection soon.
Dis
At first it was good they pick up door to door for free. But now we need to pay for what? Why not give us the option for free. We are trying to help our environment. If points change directly to cash then it will be fair enough we tried to help but it adds to our expense. Its better to dispose directly to garbage than keeping it i still have points usually I’m using it for donation for cancer patients but now i don’t think i need to collect. I even throw 1 bag since the collectors did not pick up because of parking issue DRAMA
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To be optimized
Please schedule recurring pick ups. It’s annoying to have to think about it every Saturday otherwise we end up with tones of trash until next week
Outstanding Incompetence
I’ve tried to give ReCapp the benefit of the doubt, but this app is beyond broken. It’s supposed to be a simple recycling app, yet somehow they’ve managed to make it impossible to use. Now they want to charge for collections, but guess what? You can’t even make a payment because the app kicks you out constantly. Payment fails no matter what card I use. Drop-down menus don’t work. I’ve spent more time trying to navigate bugs than actually recycling.
Honestly, this app feels like it was released without any proper testing. Don’t waste your time.
Honestly, this app feels like it was released without any proper testing. Don’t waste your time.
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I CANNOT BOOK
I have been trying to book since november but The app wont appear any calendar date. I dont know what happen. I already tried to unstalled and installed again but still the same before I book for the first time it is fast now nothing. The bottles now stock in my room.
Collection often cancelled
Received an email that there will be a charge or subscription needed now for collection. Hope this change will help improve the service as we are somehow paying for it in the coming new year -2025.
Poor service
Hi, i've notice that the collecting of my recap is always cancelled evry schedule that i book, as per the collector he can not find the parking space., there is also instances that i booked 5 bags, but collected only 2 bags due to his no spaces in the car.. let me know if they dont want to collect anymore the RECAP in my place and i will stop collecting bottles from my end. I even called the number, he just press the buton only and hearing my voice..
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Very good app!
This is a very good app that not only helps the environment but also rewards users with points that can be redeemed for amazing rewards listed in the app. It’s a win-win for everyone! Keep up the great work
Review
The recycling app is generally well-designed and user-friendly, with good features to promote recycling. However, I ultimately decided to uninstall it because the scheduling process for pickup is frustratingly slow. It often takes a long time for them to schedule a collection, with slots frequently full, which made it impractical to rely on for regular recycling needs.
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Good but needs better allocation slots
I’m only giving 3 star Because I’m the past 2 months they have been very bad with allocating delivery times and there are just no times available sometimes and have to wait 2 weeks which I just have bottles piling up at my home. But besides that please note that I would give 5 star if this wasn’t the case. Although still happy before hand with their service
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