GO / Taxi app for Japan visit User Reviews

Name: GO / Taxi app for Japan visit
Rating: 4.9 (12786 reviews)

GO / Taxi app for Japan visit

GO Inc.

✈️ Travel

🗺️ Navigation

Customer Experience

Positive experience45.3% of reviews

Neutral5.9% of reviews

Negative experience48.7% of reviews

~ Based on 556 written reviews from the US App Store.

What users say

Summarized from real user reviews of GO / Taxi app for Japan visit. Based on 13K reviews and a 4.9/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Travel app.

Positive things

🚀Quick taxi pickup
👍Friendly and helpful drivers
💳Works with foreign credit cards
🛒Reasonable pricing compared to Uber

Negative things

🚫Requires Japanese phone number and credit card, not foreigner-friendly
🤑Inconsistent and inflated pricing compared to estimates
🗺️Pickup location issues and lack of route visibility
🔒Difficult account verification and registration process

Is GO / Taxi app for Japan visit Safe?

GO / Taxi app for Japan visit appears safe based on user ratings. AppsHunter Safety Score for GO / Taxi app for Japan visit is 98/100.

This assessment is based on 12,786 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.6% of ratings point to a safe experience

0.9% of ratings suggest some concerns

1.5% of ratings point to a risky experience

~ Based on 12,786 App Store ratings for GO / Taxi app for Japan visit.

Is GO / Taxi app for Japan visit Legit?

GO / Taxi app for Japan visit appears to be a legitimate app. AppsHunter Legitimacy Score for GO / Taxi app for Japan visit is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Passport verification doesn’t work

As said above, horrendous. Have never seen it as bad in any other app. What a joke. Completely unusable app.

kingZSmile

2 days ago

Response from developer

Thank you for your review. We apologize for the inconvenience. We would like you to let us know about the details of the problem which you have had. We would appreciate it if you could contact us using the inquiry form on our website.

Unreliable

I had a driver literally in front of me on the Go app map tracker and they ditched me. So barely was able to catch my $100 scheduled train because of this VERY POOR SERVICE. Luckily my second driver was good. Not impressed.

_TwinCitiesOxygen_

5 days ago

기사님 엄청 친절해요

감사합니다 신칸센 놓칠뻔 ㅋ
예상 도착시간 5분 늦게 나오고 안될거같다 하셨는데, 풀악셀 밟아주셔서 간신히 도착했어요
내릴때 캐리어도 직접 내려주시고 엄청 친절하셨습니다
넘 감사해서 팁도 드렸어요

전누구일까여

8 days ago

Response from developer

Thank you for your review. We will continue to aim to provide an app that you will find convenient.

First trip

First time I use the app and the first time I rode in a go taxi. A driver was very courteous nice polite would definitely use again.

Fiveball5

11 days ago

Easy to use, taxis come very quickly

We have had a great experience with every taxi driver helping us with our luggage, genuinely providing service without expectation of tips (though of course we added some in the app). The taxis have been very clean, comfortable, with enough space for our carryons and backpacks. The app is clear, easy to understand, with excellent and timely notifications. And dare I say, better than Uber ;-)

Can’t; I’m Busy

11 days ago

Response from developer

Thank you for your review. We are glad that you have enjoyed using the app. Thank you for your continued support.

수수료가 존나 많음

기사 친절한데 외국인한테는 우버가 훨씬 나음
수수료를 3개나 때가요 ㅋㅋ
호출 수수료, 앱 수수료, 해외 서비스 수수료 ㅋㅋㅋ 예상 택시비 두배가 나와요

leehyeonjun

13 days ago

Excellent

mahdicanada

14 days ago

Response from developer

Thank you for your review. We will continue to strive to provide better service.

Unable to register in the app.

I can't register with a Russian phone number, and I'm not receiving text messages. The app does allow registration with a passport, but it doesn't accept Russian passports, even though I have no problems entering the country. Contacting technical support didn't help, and the only response was, "Sorry, we can't help."

I really hope this isn't just a polite reply (I'm referring to the developer's response), but that some real action will be taken. This issue is clearly not isolated, judging by the comments. It's just a strange story: the app is marketed as being for visiting Japan, but it's not available to visitors. Especially considering that getting a Japanese number also requires completing a quest of sorts.

Basilion.213

14 days ago

Response from developer

Thank you for your feedback. We apologize for the inconvenience due to which you cannot create an account. We will make efforts so that non-Japanese mobile phone numbers can be accepted in the near future.

Unable to register in the app.

Basilion.213

18 days ago

Response from developer

Wanna be user

Impossible to create an account. Asks for passport and photo. But just gives error messages.
Reminds me of internet 25 years ago.

MH IV

18 days ago

Response from developer

Very prompt and friendly

Cap drivers a on time and friendly. I really enjoyed my ride. Thank you!

Synn12!

19 days ago

수수료가 너무 비싸네요

택시비에 비해 수수료가 너무 비싸네요

Han_the_man

19 days ago

Response from developer

Thank you for your feedback. We're sorry for the inconvenience. Your feedback will be forwarded to the team and reviewed when we plan for our future updates.

A great app to use for an international person

The app is easy to use and quick to install. Very intuitive. That would recommend the ability to add a travel credit card card and having updated the Apple pay system with other credit cards other than AMEX or JCB.

Markymark2112

20 days ago

Response from developer

Thank you for your review. We will continue to aim to provide an app that you will find convenient.

First time in Japan

Easy to use app. Excellent service. Courteous drivers.

Tata5159

21 days ago

Summertime Fun

Using the GO/Taxi app was so convenient and easy to navigate. The driver was friendly and professional. The vehicle was very clean and comfortable. I recommend using this app to anyone who needs a lift.

Air1 Sports Mom

22 days ago

기사님 엄청 친절해요

감사합니다 신칸샌 놓칠뻔 ㅋ

전누구일까여

23 days ago

요금이 바가지수준으로나옴

한국인은 카카오택시 일본 되니까 그거쓰거나, 우버 앱 쓰세요

2st_J

a month ago

Response from developer

Thank you for your review. We'll take care of your concerns. Please contact us using the in-app inquiry form.

Very reliable app for Japan

As a foreign traveler, instagram recommended some apps for Japan, many failed to work. Go App is the most reliable app that we can depend on. Fast response, accurate routes, and relatively cheap ride. Better than taking connecting metros. Thank you Go!

ethan_976