Beware of hidden fees
Kazakhstan number error
Response from developer
Thank you for your review. We'll address your concerns. Please contact us using the inquiry form on our website.
International mistake on my part
Can’t add payment
Update: You need to let me use my email to get the authentication code rather than just my phone number registered. I think this would address people who lose access to their numbers if they need to turn off their eSIM.
So bad
Response from developer
Thank you for your review. We'll address your concerns. Please contact us using the inquiry form on our website.
クーポン使えなかった
Technisch kaputt
Response from developer
Thank you for your review. We apologize for the inconvenience. We would like you to let us know about the details of the problem which you have had. We would appreciate it if you could contact us using the inquiry form on our website.
Japanische Probleme
Ich verstehe, dass eine App eine Verifizierung möchte. Warum das nicht z.B. über Line möglich ist, erschließt sich mir nicht.
Response from developer
Dear Sir or Madam, Thank you for your review. We're sorry for the inconvenience this caused. We're working to improve the registration process for phone numbers outside Japan in the future. Also, even if overseas customers can't complete SMS authentication, you can still create an account using an ID document, so please try this method.
Beware the fees
If you get into a less densely populated area, literally ANYONE will call a cab for you. This impedance is what helped me discover that they charge a 20% fee on top of the fare. For a big fare, this is exorbitant.
Again, it’s good to have it in the direst of circumstances, but completely unnecessary if you feel comfortable asking someone to call a cab.
Passport verification doesn’t work
Response from developer
Thank you for your review. We apologize for the inconvenience. We would like you to let us know about the details of the problem which you have had. We would appreciate it if you could contact us using the inquiry form on our website.
Unreliable
기사님 엄청 친절해요
예상 도착시간 5분 늦게 나오고 안될거같다 하셨는데, 풀악셀 밟아주셔서 간신히 도착했어요
내릴때 캐리어도 직접 내려주시고 엄청 친절하셨습니다
넘 감사해서 팁도 드렸어요
Response from developer
Thank you for your review. We will continue to aim to provide an app that you will find convenient.
First trip
Easy to use, taxis come very quickly
수수료가 존나 많음
수수료를 3개나 때가요 ㅋㅋ
호출 수수료, 앱 수수료, 해외 서비스 수수료 ㅋㅋㅋ 예상 택시비 두배가 나와요
Excellent
Unable to register in the app.
I really hope this isn't just a polite reply (I'm referring to the developer's response), but that some real action will be taken. This issue is clearly not isolated, judging by the comments. It's just a strange story: the app is marketed as being for visiting Japan, but it's not available to visitors. Especially considering that getting a Japanese number also requires completing a quest of sorts.
Response from developer
Thank you for your feedback. We apologize for the inconvenience due to which you cannot create an account. We will make efforts so that non-Japanese mobile phone numbers can be accepted in the near future.
Unable to register in the app.
Response from developer
Thank you for your feedback. We apologize for the inconvenience due to which you cannot create an account. We will make efforts so that non-Japanese mobile phone numbers can be accepted in the near future.
Wanna be user
Reminds me of internet 25 years ago.
Response from developer
Thank you for your review. We apologize for the inconvenience. We would like you to let us know about the details of the problem which you have had. We would appreciate it if you could contact us using the inquiry form on our website.
