App doesn’t work
Doesn’t find user although I registered. Can’t enter address details when I try to register
Not an Access Management Solution
Either the operators don’t know how to use this or is poorly developed!
Poor design, ineffective and a waste of time
If I could give this app a zero rating, I would. Completely ineffective, poor design and UX. Customer support non-existent. Replaced previous problems with estate access with a completely new set of problems
Extremely poor App
Probably the worst app I've used in recent memory. The UX is pure frustration every time. Pathetic logic to manage access and bookings. And all of this if it actually works. What a disaster! Would give 0-stars if could.
Usability
Very difficult to use, will not recommend
Great Idea, Poor Execution
User Experience (UX) is non-existent. Amount of clicks/screens to navigate for simple functionality is shocking. Have no idea how this made it to full use in one of the biggest estates in Johannesburg. Take it back to the drawing board!
Worst App ever!
This thing is rubbish.
Useless and glitchy
Snags close randomly with no feedback opportunity, access feature is woeful
Useless / extremely poor
The visitor access system is poorly designed and even more so in implementation . Visitors, deliver vehicles and any other guest to the estate can waste up to 45 min trying to access the estate
Not well thought through
Poor cx experience and resulting frustration in terms of visitor access. Extremely cumbersome in terms of ease of use and multiple clicks required.
Extremely poor
Very poor UX - stay away from this app
Failed tech
Absolutely bad development causing over 10000 people utter inconvenience!
Poorly designed
Poorly designed and poor functionality
Poor user experience
There seems to be little user centricity in the design and engagement of this app. Additionally, the cameras that enable facial recognition which the app integrates are of really poor quality and create a really frustrating estate access experience
Poor UX
The app is very poor at facilitating access into the estate with very long, inefficient steps to grant access to visitors.
Anon
This App is very poorly designed and not user friendly. Notifications are a joke. Snags are hardly ever acknowledged and are all suddenly closed at the same time months after they are raised.
A waste of the residents levies lining someone’s pockets.
A waste of the residents levies lining someone’s pockets.
Embarrassing
Our estate is becoming famous amongst friends, couriers, uber drivers and others as a place to avoid if you don’t have hours to sit on a queue at a gate
Terrible app
This app is a nightmare to use. Too many clicks to execute basic functionality. Extremely inefficient. Example, looping multiple times through monotonous clicks to generate codes for each individual when you have multiple visitors
Worst app
This app is not user friendly at all it is cumbersome and really one of the worst apps ever
Shocking app development
The new access control system development, testing and rollout has been extremely poor. fundamental UX, design and development practices have been ignored. No prior testing was done prior to rollout and there has been comms issues frustrating residents.
