F him and this app
F Neil at FGCU
Nice!
Very nice app, and works well with everything and is super user friendly. My only gripe is that I wish it wouldn’t force you to top up your money before you go for a ride. I have over 5 bucks on my account which translates to about 12 minutes of ride time, but I can’t go without putting 10 more dollars on my account, which I will never use fully since I don’t ride often enough. That brings me to the second thing, I wish we could put in a custom amount of money, and not the preset 10, 20, or 40 dollar options. If they made it so when you run out of money the scooter just stops, that would be better than having to have 20 dollars on your account to go for a 5 minute rip and spend only a quarter of that money.
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Major issues
This was one of the WORST experiences I’ve ever had with an app like this! I spent at least 30 mins trying to park my scooter— I tried parking in multiple zones— and the app wouldn’t let me drop it off. I tried contacting support and could not get access to immediate help. I was charged over $50 for what should have been a 5 minute simple ride because of this app glitch. Will NOT be using again.
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App is a scam
When you buy a 24hour pass and get off it you can’t ride them anymore
Scam!!!
App debits your credit card, but doesn’t add funds in the app so you can ride. Support is non-existent, and the provided phone number gives some cryptic message about development codes and then disconnects. Keep your money.
Chronic Issues
Recently these scooters were added to my campus and have no problem getting started for a ride, but so many issues ending the ride.
Currently, as I'm writing this review, I have a ride going for about two+ hours and no way to contact support to get this fixed. So I’m at the mercy of their ticket support and email system (that I'm not even sure is customer support) instead. You have to take a picture of the parked scooter for the ride to stop and to not charge you. This is about the third or fourth time I’ve had this issue. So far they’ve refunded me every time, but this is still ridiculous to have to deal with.
So wouldn’t recommend these at all unless you want to chock up a bill of over $50 bucks if the scooter just refuses to turn off.
The scooters payment system is extremely inefficient.
Currently, as I'm writing this review, I have a ride going for about two+ hours and no way to contact support to get this fixed. So I’m at the mercy of their ticket support and email system (that I'm not even sure is customer support) instead. You have to take a picture of the parked scooter for the ride to stop and to not charge you. This is about the third or fourth time I’ve had this issue. So far they’ve refunded me every time, but this is still ridiculous to have to deal with.
So wouldn’t recommend these at all unless you want to chock up a bill of over $50 bucks if the scooter just refuses to turn off.
The scooters payment system is extremely inefficient.
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SCAM!!!
We checked out scooters- after great struggle with the app, we should’ve known- only to be unable to resume the ride one we paused it, leaving us stranded. We couldn’t restart the rides as the scooters were “off line” and we weren’t able to end them. As of now my friend has been charged $55 and I’m still unable to end my ride. Customer service was emailed with details and screen shots and photos and 8 hours later they responded with only “sorry for your trouble”?
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Scooter Rental
Had so much fun riding scooters around Wichita Falls. Not very expensive and so much fun
anderson
came into town saw them an took a ride ! best bucket list ride ever !!! thanks
Good Customer Service
I had a bad experience with the scooters where we were charged a ridiculous amount, but after messaging support, they were able to refund me the money for the amount of time I believed wasn’t fair. And they replied on the same day and the refund was given to me shortly after!
I thought that they wouldn’t do it after reading some reviews, but I they did!
I thought that they wouldn’t do it after reading some reviews, but I they did!
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Good
App works fine for me
Execlent eScooter Rental Service !
App was simple to use and the eScooter was fun to ride around. My family had a great time with GOAT. 5Star !
Trash
Only limited ride distance, can’t do multiple at once, bull crap
Disgraceful
Yeah it wouldn’t let me end the ride so I ended up getting charged extra. Not to mention the scooter is way slower than other similar companies. I think like 8-9 mph where as others max out at 15. Also when I tried to pre pay it charged me twice. Really and honestly disgraceful. Save yourself the stress and skip it.
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Inaccurate
I went down the street a couple times. Took no more than 5 minutes. Said I went three miles and 30 km per hour. Charged me almost 3 bucks for a few minutes. Live and birds are definitely better
GPS is Busted!
Scooters are never in the location shown on the map. I went to multiple locations and they were never there. When I finally found one, it wasn’t working. They shouldn’t show up on the map when they aren’t functioning. Every time I have taken a trip on one, they have claimed that I have gone like 2 miles when I really just went a 5 blocks. Don’t waste your time or money on these.
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Horrible
It’s a terrible app. I tried to use a scooter and the scooter was broken so I stopped but the app kept the timer going and when I would try to press stop or pause it would say processing but keep the timer going.
Once you figure it out, it’s so fun!
The app was a little less than user-friendly to figure out but once we figured out how to do it, we had an awesome ride! The scooters maxed out at 15 mph and had enough power to get us up hills and over bumps. I love that we could leave them anywhere in the city and not worry about leaving them somewhere specific in our time limit.
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App clarity
This was soooo much fun. I live in Idaho and have only seen videos of people riding these electric scooters around. My wife and I were out for a walk and hopped on and just had the time of our lives for $5.80!!
The only problem was getting the app set up is not the clearest but other negative reviews allowed us to get through it and have a lot of fun!
The only problem was getting the app set up is not the clearest but other negative reviews allowed us to get through it and have a lot of fun!
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Don’t waste your time
Long and difficult app setup. Scooter is super slow and it would be faster to walk, no joke. The scooter cannot handle ANY incline, even 1 degree. Doesn't brake fully and then sometimes the brake would get stuck when trying to cross the street. I don't see the point of renting these if they don't get you where you want to go quickly. Avoid this scooter all together!
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