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CTrail eTix

CTrail eTix

CTrail Mobile Ticket App

173 ratings
85 reviews
🛍️ Shopping
✈️ Travel
Free

Details

  • Released
  • Updated
  • January 22, 2020
  • July 19, 2026

Features

Developer

CTrail Connecticut Department of Transportation
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CTrail eTix screenshot #1 for iPhone
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Reviews summary↘︎
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📝15+ tags
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🔄6+ apps
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❓5 answered
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📦~ in 6 months
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About

Purchase mobile rail tickets for Hartford Line and Shore Line East customers directly from your smartphone. Avoid lines and cash transactions by buying daily parking and various ticket types, including monthly bus add-ons for CTtransit users.

✓Purchase mobile rail tickets
✓Buy daily parking
✓Save tickets for later
✓Receive email receipts
✓Add CTtransit bus passes
Show original description

What users say

Summarized from real user reviews of CTrail eTix. Based on 173 reviews and a 1.6/5 average, it highlights the 5 positives and 63 negatives reviewers mention most about this Travel app.

Positive things

  • 👍Functional for ticket purchase
  • 👍Easy to download
  • 👍Straightforward and accessible design (rare)
  • 👍Text is big and does the job (rare)
  • 👍Large buttons are useful (rare)

Negative things

  • 👎Atrocious UI/UX
  • 👎Outdated interface/looks from another decade
  • 👎Unusable/broken app
  • 👎Impossible to create account
  • 👎Password reset issues
  • 👎Cannot copy/paste passwords
  • 👎App doesn't interact with password managers
  • 👎No train schedules available
  • 👎App is a browser window
  • 👎Tickets disappear from app
  • 👎Crashing frequently
  • 👎Security concerns (no HTTPS indicator, password entry)
  • 👎Not user-friendly
  • 👎Archaic design/layout
  • 👎Inability to use native phone features (autofill, save password)
  • 👎Reverts to old keyboard/screen size
  • 👎Apple Pay doesn't work (sometimes)
  • 👎Clunky/dated iPod style
  • 👎No Dynamic Island/Live Updates/Apple Wallet support
  • 👎No way to make reservations
  • 👎Time change detected errors
  • 👎Login issues/connection errors
  • 👎Payment form hosted on different service
  • 👎Does not support larger screens
  • 👎Lacks proper support for newer phones
  • 👎Horrible UI
  • 👎No ability to purchase round trip tickets
  • 👎No schedule view or trip planning
  • 👎Password requirements lackluster
  • 👎Payment by credit card only (inconvenient/less secure)
  • 👎No way to confirm email
  • 👎App immediately crashes after update
  • 👎Ticket machine broke and app doesn't work
  • 👎App doesn't work at all
  • 👎App doesn't let me select a destination
  • 👎App closes out when entering a station
  • 👎UI needs improvement
  • 👎Browser windows appear in app
  • 👎Horrid junk/outsourced
  • 👎Shameful and makes CT look bad
  • 👎Security risks with credit card payment
  • 👎Doesn't coordinate with Amtrak or Metro North apps
  • 👎Below-the-basement quality
  • 👎Can't log in
  • 👎No way to make a reservation
  • 👎Password creation not user friendly
  • 👎App immediately crashes
  • 👎Tickets purchased disappear
  • 👎Needs a better GUI
  • 👎Incredibly difficult to use
  • 👎Feels decades old
  • 👎Slow
  • 👎Doesn't feel secure
  • 👎Does not work
  • 👎Useless
  • 👎Terrible
  • 👎Absolute worst app
  • 👎Worst app in history
  • 👎Not user friendly
  • 👎As bad as everyone says, if not worse
  • 👎Does work half of the time
  • 👎Unusable
  • 👎Horrible app
See all reviews

What's New in CTrail eTix

2.3

July 19, 2026

Update for child ticket. For Hartford Line, child ticket is only available with purchase of an adult ticket.

User reviews

Most RecentHighest RatedLowest Rated

Broken app - please fix

Heads up this app doesn’t work at all. A SLE conductor told me to use the Amtrak app to buy Shoreline East tickets
afelgateafelgate

Horrible!

This app is a joke. Serves no function. I cannot even create an account.
Rwags2026Rwags2026

Useless

Don't bother, just use a vending machine
High school story is the bestHigh school story is the best

Less than 1 star

If I could give this app a negative review I would. This app is bad, and the only thing worse is the actual shoreline east service itself. Zero communication, zero accountability.
Clean appClean app

Doesn’t do much

It’s kind of absurd that the app doesn’t even have train schedules in it.
Albert LawsonAlbert Lawson
See 80 more reviews

User experience

🐞

Reported Bugs

35 issues

Cannot create an account

Bug

Password reset functionality broken

Bug

Email already in use error when creating account, but no account found for password reset

Bug

App crashes frequently

Bug

Purchased tickets disappear from the app

Bug

Login errors/connection errors

Bug

App reverts to old keyboard and screen size

Bug

Apple Pay not working reliably

Bug

Time change detected errors when accessing tickets

Bug

App closes when selecting a destination/station

Bug

App immediately crashes after an update

Bug

No confirmation email received

Bug

Cannot log in

Bug

App doesn't let me select a destination

Bug

App doesn't work at all

Bug

Tickets disappear multiple times

Bug

App crashes on first install

Bug

App requires camera access unnecessarily

Bug

App doesn't load over HTTPS reliably

Bug

Payment form hosted on a different service

Bug

App doesn't support larger screens/newer phones

Bug

App doesn't allow copy/paste of passwords

Bug

App doesn't interact with password managers

Bug

App crashes when trying to start

Bug

App doesn't let me purchase a ticket

Bug

App doesn't allow me to select a destination

Bug

App closes out when entering a station

Bug

App keeps crashing

Bug

App is incredibly buggy

Bug

App requires camera access to verify tickets

Bug

App displays browser windows within itself

Bug

App requires constant logging in

Bug

App is formatted for much older phones and does not display correctly

Bug

App keeps telling me to confirm email with no way to do so

Bug

App lacks proper support for newer phones

Bug
✨

Requested Features

18 requests

Modernize the app's UI/UX

Feature

Add train schedules to the app

Feature

Improve password management (copy/paste, password managers)

Feature

Add Apple Wallet support

Feature

Add Dynamic Island support

Feature

Add Live Updates

Feature

Allow round trip ticket purchases

Feature

Add trip planning ability

Feature

Improve payment options (Apple Pay, security)

Feature

Add a way to confirm email

Feature

Fix app crashing issues

Feature

Coordinate with Amtrak and Metro North apps

Feature

Add a schedule page

Feature

Add a reservation system

Feature

Increase time window for ticket confirmation

Feature

Improve security of backend and payment forms

Feature

Add Dark Mode option

Feature

Add an interactive schedule like the website

Feature

FAQ

What can I do with the CTrail eTix app?

The CTrail eTix app allows you to purchase mobile rail tickets for the Hartford Line and Shore Line East. You can also buy daily parking at Wallingford and Berlin stations. The app supports various ticket types including One-Way, Weekly, Monthly, and Ten-Trip options.

How do I pay for tickets and parking?

You can pay for your rail tickets and daily parking directly through the CTrail eTix app using your smartphone. This eliminates the need to wait in line, swipe a credit card, or carry cash.

Can I buy bus passes with this app?

Yes, if you are a CTtransit user, you can purchase a CTtransit Monthly (Local) Bus add-on directly with your monthly rail ticket purchase within the CTrail eTix app.

How do I get a receipt for my purchases?

The CTrail eTix app provides receipts for your purchases via email, making it easy to keep track of your expenses. You can use your mobile tickets immediately after purchase or save them for a later date.

Is the CTrail eTix app free to download?

Yes, the CTrail eTix app is free to download. There are no in-app purchases or ads mentioned, indicating a free service for purchasing tickets and parking.