CTrail eTix

Name: CTrail eTix
Rating: 1.6 (173 reviews)
Author: CTrail Connecticut Department of Transportation

CTrail Mobile Ticket App

173 ratings

84 reviews

🛍️ Shopping

✈️ Travel

Free

Details

Released
Updated
Version
Compatibility
Age Rating
Monetization
Size
Devices
Data updated
Languages

January 22, 2020
July 19, 2026
2.3
iOS 13.0+
4+
free
63.4MB
iPhone, iPod
4 days ago
3

Features

Developer

CTrail Connecticut Department of Transportation

App Support

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Reviews summary↘︎

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❓5 answered

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About

Purchase mobile rail tickets for Hartford Line and Shore Line East customers directly from your smartphone. Avoid lines and cash transactions by buying daily parking and various ticket types, including monthly bus add-ons for CTtransit users.

✓Purchase mobile rail tickets

✓Buy daily parking

✓Save tickets for later

✓Receive email receipts

✓Add CTtransit bus passes

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What users say

Summarized from real user reviews of CTrail eTix. Based on 173 reviews and a 1.6/5 average, it highlights the 5 positives and 63 negatives reviewers mention most about this Travel app.

Positive things

👍Functional for ticket purchase
👍Easy to download
👍Straightforward and accessible design (rare)
👍Text is big and does the job (rare)
👍Large buttons are useful (rare)

Negative things

👎Atrocious UI/UX
👎Outdated interface/looks from another decade
👎Unusable/broken app
👎Impossible to create account
👎Password reset issues
👎Cannot copy/paste passwords
👎App doesn't interact with password managers
👎No train schedules available
👎App is a browser window
👎Tickets disappear from app
👎Crashing frequently
👎Security concerns (no HTTPS indicator, password entry)
👎Not user-friendly
👎Archaic design/layout
👎Inability to use native phone features (autofill, save password)
👎Reverts to old keyboard/screen size
👎Apple Pay doesn't work (sometimes)
👎Clunky/dated iPod style
👎No Dynamic Island/Live Updates/Apple Wallet support
👎No way to make reservations
👎Time change detected errors
👎Login issues/connection errors
👎Payment form hosted on different service
👎Does not support larger screens
👎Lacks proper support for newer phones
👎Horrible UI
👎No ability to purchase round trip tickets
👎No schedule view or trip planning
👎Password requirements lackluster
👎Payment by credit card only (inconvenient/less secure)
👎No way to confirm email
👎App immediately crashes after update
👎Ticket machine broke and app doesn't work
👎App doesn't work at all
👎App doesn't let me select a destination
👎App closes out when entering a station
👎UI needs improvement
👎Browser windows appear in app
👎Horrid junk/outsourced
👎Shameful and makes CT look bad
👎Security risks with credit card payment
👎Doesn't coordinate with Amtrak or Metro North apps
👎Below-the-basement quality
👎Can't log in
👎No way to make a reservation
👎Password creation not user friendly
👎App immediately crashes
👎Tickets purchased disappear
👎Needs a better GUI
👎Incredibly difficult to use
👎Feels decades old
👎Slow
👎Doesn't feel secure
👎Does not work
👎Useless
👎Terrible
👎Absolute worst app
👎Worst app in history
👎Not user friendly
👎As bad as everyone says, if not worse
👎Does work half of the time
👎Unusable
👎Horrible app

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What's New in CTrail eTix

2.3

July 19, 2026

Update for child ticket. For Hartford Line, child ticket is only available with purchase of an adult ticket.

User reviews

Most Recent Highest Rated Lowest Rated

Horrible!

This app is a joke. Serves no function. I cannot even create an account.

Rwags2026

17 days ago

Useless

Don't bother, just use a vending machine

High school story is the best

a month ago

Less than 1 star

If I could give this app a negative review I would. This app is bad, and the only thing worse is the actual shoreline east service itself. Zero communication, zero accountability.

Clean app

a month ago

Doesn’t do much

It’s kind of absurd that the app doesn’t even have train schedules in it.

Albert Lawson

2 months ago

i mean it works

you can buy tickets and show them to the conductor. that’s it. the interface looks like it was laid out in powerpoint. would be nice if you could see schedules or maps or train status or really anything else.

Dogstoyevsky

no / noADS

no / noIn-App Purchase

free / freePrice

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User experience

🐞

Reported Bugs

35 issues

Cannot create an account

Bug

Password reset functionality broken

Bug

✨

Requested Features

18 requests

Modernize the app's UI/UX

Feature

Add train schedules to the app

Feature

FAQ

What can I do with the CTrail eTix app?

The CTrail eTix app allows you to purchase mobile rail tickets for the Hartford Line and Shore Line East. You can also buy daily parking at Wallingford and Berlin stations. The app supports various ticket types including One-Way, Weekly, Monthly, and Ten-Trip options.

How do I pay for tickets and parking?

You can pay for your rail tickets and daily parking directly through the CTrail eTix app using your smartphone. This eliminates the need to wait in line, swipe a credit card, or carry cash.

Can I buy bus passes with this app?

Yes, if you are a CTtransit user, you can purchase a CTtransit Monthly (Local) Bus add-on directly with your monthly rail ticket purchase within the CTrail eTix app.

How do I get a receipt for my purchases?

The CTrail eTix app provides receipts for your purchases via email, making it easy to keep track of your expenses. You can use your mobile tickets immediately after purchase or save them for a later date.

Is the CTrail eTix app free to download?

Yes, the CTrail eTix app is free to download. There are no in-app purchases or ads mentioned, indicating a free service for purchasing tickets and parking.