Please do better
You cannot get a live rep, asked for a call back never received. Called back waited over 4 hours then call dropped. The app didn’t tell me if I can update my luggage, in one point when I checked in it didn’t show me that I had any luggage added, went to add, I made a mistake couldn’t cancel to 0 luggage. I waited to the following day then I saw I had selected an over head and wanted to change to check in, not sure how to do that. On my app I had ended up buying 2 reservations. I realized it the day before my flight and I couldn’t get through to CS.
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Avelo app
Every time I try to check in and make changes to reservation the Avelo app just keeps loading and is not successful. It takes over 25 minutes just to check in repeatedly receive reservation cannot be found. You have to continuously refresh until you’re fortunate enough for it to finally go through 20 minutes later today I spent an hour trying to book a seat.
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The app is so slow it’s borderline useless
Half of the time my booking doesn’t even show up on my account. I have to close and reopen the app multiple times before it pops up. Then when I click on it to look at the details, it takes sometimes over a minute to load.
Avelo site
Took me 2 hrs to book
Terrible service
Tried to change my flight. They charged my credit card, the change was never made. Tried to call the consumer service, but could never get hold of an attendant. W
