App won’t work, even with the latest update
App won’t work even with the latest update. Will not print, text or email boarding passes, nor send confirmations via emails. At least the Avelo desk at the airport will print them out for us. Hopefully with the correct information because right now, they are not showing PRIORITY on any of the passes I can look at (but not print/text/email).
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customer service needs improvement
Multiple dropped calls to customer service all with 30 minute + wait times. Buggy app not allowing me to pay for upgrades. Beyond frustrating.
Best airline
We have flown AVELO a few times now and our experience has been flawless! The staff is always friendly and the direct flights are a true bonus. I wish they had flights out of Worcester, Ma just to save me the drive to New Haven. lol
Unusable
By far the worst airline app of all time, maybe the worst app of all time. Functionally useless. Incredibly clunky and slow. I was unable to check in, and after doing so on the computer, there is no way to obtain the boarding pass. Just completely go back to the drawing board and create a new app
Glitchy and won’t let you use your credits
This app continues to be glitchy. It shuts down it freezes. It does all sorts of beta app things. It won’t let you use your available Avelo cash for some reason. It’s a limiter, even though it also clearly states you have all this cash that you can use for the booking. This thing needs a major overhaul. It’s basically trash compared to any other airline.
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