Avelo App
I strive to give productive feeedback. The app shows that a balance is due when the the fee was already paid and documented by bank.
Very disappointed
I booked on a promotional of $75 dollars off. Did I get this?? 2 I also booked using my Avelo cash but it didn’t take it off!! What the heck?????
Cannot talk to anyone
I was on hold for 3 hours and had early in the day left a call back. I am flying on Sat and my reservation is on hold and says a balance due that it doesn’t let me pay for 3 days. Frustrating beyond words. Cannot get back. call
Scam
I purchased membership bc my son flys frequently from college. They now say since membership under my name he can’t get discount without me on reservation either. He flew with discount before.
Paid but Avelo Plus not given
Two days ago I purchased Avelo Plus to save $90 on a trip. I did not receive this from Avelo though the Bank told me they should have received payment. I tried calling the airline for 9 hours only to get a recording of how busy they are-no call back. I tried emailing customer support-no reply. If I wanted to save on a coupon the tickets had to be purchased by today. I am very unhappy with this service. I was afraid to purchased Avelo Plus a second time when making the reservation because I would be paying twice and not sure I would get reimbursed. Poor business tactics in my opinion.
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You guys are the worst to trip with
Never again
Absolute trash.
You get ONE chance to download all your boarding passes. Get a phone call? So sorry… go to the airport wait in line. Have to close the app? Screw you… call Avelo and you’ll be 352nd in line. Literally. 27 hours estimated wait time. What?! JUST GIVE US THE BOARDING PASS. If you ask for it via email now you get a broken link to a beta site that doesn’t exist. Absolute trash app from a trash airline.
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Boarding pass issues
There are multiplications where the Avelo app Has had issues generating a boarding pass. In the past, I’ve had to go to the counter to get a paper boarding pass. If they could get this worked out, it would make it much better and a lot less frustrating on the check-in process.
Horrible Customer Service
I have called and called to resolve an issue and no one calls me back. This is so stressful.
$75 extortion
Have traveled Wilmington NC to Wilmington DE several times to visit family. EVERY TIME have used the same backpack and purse.
Both fit in under seat area.
Female employee in orange vest stopped me as I was bordering and asked me to put my purse in my backpack. Told her I couldn’t do it but both fit under the seat. She basically told me to either combine or move into another line to purchase overhead seating. She had also accosted several other travelers with the same ultimatum.
She was combative and rude. We all paid the shakedown price.
I was seated next to another traveler she grabbed. Both of us were able to fit our bags and personal item in the under seat storage. Paid for overhead storage we did not need.
Very disappointed in the practice of forcing passengers to pay unnecessary additional fees in order to board the plane. Feels very shady.
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Both fit in under seat area.
Female employee in orange vest stopped me as I was bordering and asked me to put my purse in my backpack. Told her I couldn’t do it but both fit under the seat. She basically told me to either combine or move into another line to purchase overhead seating. She had also accosted several other travelers with the same ultimatum.
She was combative and rude. We all paid the shakedown price.
I was seated next to another traveler she grabbed. Both of us were able to fit our bags and personal item in the under seat storage. Paid for overhead storage we did not need.
Very disappointed in the practice of forcing passengers to pay unnecessary additional fees in order to board the plane. Feels very shady.
.
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Inferior app and website and customer service!!
I’m an Avelo plus member but when I check in it’s charging me for a carry on and seat and when I called them to rectify the situation I was literally on hold for one hour and 43 minutes and NOBODY ANSWERED!! So I tried late at night and the same thing happened.
Avelo web site
Your website is not good -at all- it’s difficult tell if you have already paid for a checked bag - sometimes hard to book a seat in advance -and confusing to navigate
App needs work
The airline itself is great but the app is usually pretty slow and will sometimes crash.
Inclusión
Deben dar la opción de comunicarse en español.
They must provide the option to communicate in Spanish.
They must provide the option to communicate in Spanish.
Poor
Website and customer service is broken
Avelo Cash
Not able to use my Avelo Cash and COULD NOT get in touch with anyone to assist me.
Paid twice for our seats
Having originally paid for upgraded seats , when I moved the date of our return flight with AveloFlex, I was charged an additional $92 for the same seats on the revised itinerary. I would ordinarily have called to double-check on this with someone, but Avelo does not provide live phone contact.
Avelo plus member
Took several times to try and book a flight. Was not able to add on luggage so I was charged at the airport.
We had to modify our return date was charged several times for the same purchase. Haven’t been reimbursed yet.
We had to modify our return date was charged several times for the same purchase. Haven’t been reimbursed yet.
it sucks
probably the WORST airline app to ever exist. website isn’t any better
App won’t work, even with the latest update
App won’t work even with the latest update. Will not print, text or email boarding passes, nor send confirmations via emails. At least the Avelo desk at the airport will print them out for us. Hopefully with the correct information because right now, they are not showing PRIORITY on any of the passes I can look at (but not print/text/email).
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