Inclusión
Deben dar la opción de comunicarse en español.
They must provide the option to communicate in Spanish.
They must provide the option to communicate in Spanish.
Poor
Website and customer service is broken
Avelo Cash
Not able to use my Avelo Cash and COULD NOT get in touch with anyone to assist me.
Paid twice for our seats
Having originally paid for upgraded seats , when I moved the date of our return flight with AveloFlex, I was charged an additional $92 for the same seats on the revised itinerary. I would ordinarily have called to double-check on this with someone, but Avelo does not provide live phone contact.
Avelo plus member
Took several times to try and book a flight. Was not able to add on luggage so I was charged at the airport.
We had to modify our return date was charged several times for the same purchase. Haven’t been reimbursed yet.
We had to modify our return date was charged several times for the same purchase. Haven’t been reimbursed yet.
it sucks
probably the WORST airline app to ever exist. website isn’t any better
App won’t work, even with the latest update
App won’t work even with the latest update. Will not print, text or email boarding passes, nor send confirmations via emails. At least the Avelo desk at the airport will print them out for us. Hopefully with the correct information because right now, they are not showing PRIORITY on any of the passes I can look at (but not print/text/email).
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customer service needs improvement
Multiple dropped calls to customer service all with 30 minute + wait times. Buggy app not allowing me to pay for upgrades. Beyond frustrating.
Best airline
We have flown AVELO a few times now and our experience has been flawless! The staff is always friendly and the direct flights are a true bonus. I wish they had flights out of Worcester, Ma just to save me the drive to New Haven. lol
Unusable
By far the worst airline app of all time, maybe the worst app of all time. Functionally useless. Incredibly clunky and slow. I was unable to check in, and after doing so on the computer, there is no way to obtain the boarding pass. Just completely go back to the drawing board and create a new app
Glitchy and won’t let you use your credits
This app continues to be glitchy. It shuts down it freezes. It does all sorts of beta app things. It won’t let you use your available Avelo cash for some reason. It’s a limiter, even though it also clearly states you have all this cash that you can use for the booking. This thing needs a major overhaul. It’s basically trash compared to any other airline.
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Absolute garbage
Poorly designed, slow app, that cost me twice the normal cost of a carry on.
Wonderful airline!
Wonderful airline! It reminds me of a time when airlines truly cared about their passengers and made flying feel special.
Bait and Switch Pricing
You quote me $172, I pay it in full then another screen pops up that tells me I owe an additional balance of $68? That’s illegal.
Slow
It’s laggy freezes and won’t let you add tickets to wallet. Whatever vendor you are using should let you out of the contract. By far the worst flight ticketing app I’ve used. And it’s a consistent problem not a one off. Terrible
Prices too high
They charge for everything
Love it
This is a fun easy airline to fly
The only way to fly
Excellent service , great prices , dependable all the way!!!
Amazing
Love traveling with Avelo
Awesome Airfares!
Thank you Avelo airlines for allowing me to visit my NC family as often as I do through your fabulous prices!! Grateful Nonny!! 🙏🙋♀️👍🥰
