Boarding Pass Glitch
Twice now I have been unable to access my boarding passes using the app….making it necessary to get a paper copy from a gate agent at the airport. Waste of time and paper.
Nightmare changing flight
Nothing is what they claim, hours wasted on hold, no call back! Prices went up while waiting!
Poor website
I have been an Avelo plus member for several years now and your website never works for me correctly. I constantly get bumped out
App still stinks
I still love Avelo. Perfect for trips where u just get up and go.
But their app and website still are horrible. Slowest app I’ve ever used in my life and nothing ever loads. I use the website from now on but even that thing is slow.
But their app and website still are horrible. Slowest app I’ve ever used in my life and nothing ever loads. I use the website from now on but even that thing is slow.
Needs a big upgrade
Seriously, this app is terrible. Sometimes it works but most times it doesn’t. Trying to upgrade seats, the app turns to a white screen. Trying to book flights after entering a promo code, locks up.
DON'T FLY AVELO
I can't stress this enough. I've flown twice and both times there were massive delays. Only fly if you have no other option.
Amazing
Been using Avelo to flight from Charlotte NC to Long Island NY and I can say it is a bargain.
Booking a flight
The system is very slow, login don’t take and make you start over. Very confusing
Poor app experience
Slow flight
App. Always crashes when you retrieve boarding pass. And then no way to retrieve again easily
App. Always crashes when you retrieve boarding pass. And then no way to retrieve again easily
App payment glitches & missing info
One of my issues is that I don’t like that I can’t view the invoice for my flight after payment. They don’t let you look at what you’ve paid for until you go to get your boarding pass on the day. Currently, I’m experiencing two days of error messages during the payment process. I was unable to add an additional credit card to use that different card. First you told me I had to pay a certain amount to change my flight. It built a card. Payment failed supposedly so on the next login it gave me a different price which was over $100 less. I paid that finally. Now it says I have a six dollar balance due but when I click to pay, it shows my balance is zero the app says you’ll get an email confirmation of purchasing a flight, but this does not occur. It says I have a balance due and when I click to pay, it says it is zero. The same things are happening on the website. When you go to get your boarding pass, it has a different boarding group then what appears in the Apple wallet. With my Velo flex plan I get priority boarding, but that doesn’t appear on the ticket! Lastly, when you call them on the phone to reach a human about these problems, you have to pay a $25 service fee to speak to a human! We should be able to see detailed purchases and payments that we made on the website and in the app, but it has been this way for over two years that I have been flying with them.
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App won’t work
I’ve had significant issues with the app. Couldn’t get the payment to go through several times finally got it to go through then when I needed to make a change-a triple charged me-still working through that now I’m trying to cancel which I bought flex and it will not allow me to cancel
Frustrated
Please invest a little bit more money into this app. It makes customers very frustrated.
Problems with app
I tried several times to use my Avelo Cash and kept getting “an unexpected error occurred”
And no “real” person available to help
And no “real” person available to help
Bad business practices
Canceled my flight and then tried to not refund me all my money never use this air line they should be shut down never mind all in inconvenience this company has caused for me
Seats + apple wallet
New update doesn’t let me change my seat on the app (screen goes completely black) + now there isn’t an option for me to save my boarding pass to Apple wallet which I was able to do before. Not thrilled
Credits
I was not provided the opportunity to use my credits for this reservation as a Avelo Plus Member.
Good service overall
Good service overall, offering convenient travel options across the country and internationally. Their flights always depart on time, which is a major plus. However, customer service is a major drawback.
It is extremely difficult to reach a representative by phone due to very long wait times, making support feel almost unavailable. If an issue cannot be solved through the app or website, you are largely on your own.
I have been trying to update something as simple as my email address but have been unable to reach an agent. Calling support often results in queues of over 200 people.
I would gladly update this review if customer service improves. The service itself is excellent; the support experience needs significant improvement.
It is extremely difficult to reach a representative by phone due to very long wait times, making support feel almost unavailable. If an issue cannot be solved through the app or website, you are largely on your own.
I have been trying to update something as simple as my email address but have been unable to reach an agent. Calling support often results in queues of over 200 people.
I would gladly update this review if customer service improves. The service itself is excellent; the support experience needs significant improvement.
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Hot Garbage
Quite possibly the worst app on my phone.
Bad app functionality
The app is terrible it sometimes crashes and sometimes doesn’t go through. Customer service is extremely nice but very hard to reach.
Pop up charges
You’ll pay with your card and then they’ll change the price last minute. Happened for 3 hours. Customer service guy was very nice and helpful but took 30 minutes to get on the phone
