Version 18.0.0
The so called “refreshed user experience” isn’t so fresh once you actually start using the application. First off, the developers completely changed everything around, so if you like to go on scavenger hunts, then this new version is just for you! Secondly, trying to add pictures to line items is abysmal as the user must click the button several times to actually add the photos into the report. Overall, I rate the new version with 1 star and that’s generous. If I could review it with zero stars, I would happily do so. Sometimes it’s best to just let things as they are if they are not BROKEN. I also think the developers get so bored that they create these “updates” just so they have complaints such as the one I’m writing now, just so they can be “productive” at work.
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Way too slow
I have been using this app for the last 5 years because this is what my employer uses. Goodness this app is slow to close out tickets. It takes about 4-5 minutes to close a ticket out. This means you cannot close the app, so you’re stuck staring at a refresh screen for 4-5 minutes. I’d love this app if it wasn’t so slow.
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Good reports, terrible customer service & expensive
I’ve used GoCanvas for many years and the reporting options are good, but the pricing and changes to minimum licensing numbers and 12-month term make it too expensive. It’s really disappointing.
It’s a solid product, but the rigid contract terms and lack of flexibility mean I’ll be moving away from GoCanvas. I couldn’t recommend it under these conditions.
It’s a solid product, but the rigid contract terms and lack of flexibility mean I’ll be moving away from GoCanvas. I couldn’t recommend it under these conditions.
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Good system horrible company
My company has been using the app for around 3 years now. The month price has gone from $50 to $115 a month and is set to go to $147 a month shortly. Also, they decided that monthly wasn’t good enough and want to bill you annually. They did all this with a 10 day notice and when you try to cancel you can’t. Can’t cancel online. Have to call or submit a ticket. When you call you can’t get through to billing. Only tech support. When you submit a ticket, they take days to get back to you and even then won’t answer your questions or help resolve the issue. In order to cancel you have to submit a written notice (yes written, sent via mail) 30 days prior to cancellation. They can’t cancel if you’re in the middle of a billing cycle though. And they can’t answer as to when you’re actually able to cancel. So overall, avoid this company and take your money elsewhere.
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Could be better
This app is outdated and has massive flaws.
Decent app, BUT...
Update:05/07/24 This app is not for small business or rare users. At $49 per user, per month, WITH a 3 user minimum, billed annually…$$1,764 Plus taxes! I am looking elsewhere.
Update: 12/13/2014 1630cst So do not use this app much, but as stated, all still stands. Anyways because I used it so rarely they changed me to free for a couple years and that was nice. Unfortunately, they are back to pricing… but weeks later the front mouth piece says someone will get with me because they cannot answer the simple question of how much. It will probably not be worth it, if it is so secretive. 5y ago: Decent app, but buggy. Everything costs extra, less, if you share. Admittedly I haven’t created a lot of forms because of the issues, But forms are good overall, just not ideal. They come out too lengthy. Entry is easy, except pictures, albeit not difficult. Customer service has been rude. Emails received are written incorrectly. All my computers/tablets/phones run the current OS yet I receive an email that reads I’m the problem and need to update! 😳 Past interactions with CS is as if I’m putting them out and interrupting their day..for their errors... and now the most recent, my card works, but they state they’ve sent me previous emails and this is their final! Yea, ok...they must be some angry people over there, management should lighten up or straighten them up...
Update: 12/13/2014 1630cst So do not use this app much, but as stated, all still stands. Anyways because I used it so rarely they changed me to free for a couple years and that was nice. Unfortunately, they are back to pricing… but weeks later the front mouth piece says someone will get with me because they cannot answer the simple question of how much. It will probably not be worth it, if it is so secretive. 5y ago: Decent app, but buggy. Everything costs extra, less, if you share. Admittedly I haven’t created a lot of forms because of the issues, But forms are good overall, just not ideal. They come out too lengthy. Entry is easy, except pictures, albeit not difficult. Customer service has been rude. Emails received are written incorrectly. All my computers/tablets/phones run the current OS yet I receive an email that reads I’m the problem and need to update! 😳 Past interactions with CS is as if I’m putting them out and interrupting their day..for their errors... and now the most recent, my card works, but they state they’ve sent me previous emails and this is their final! Yea, ok...they must be some angry people over there, management should lighten up or straighten them up...
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Dark mode?
Dark mode for those of us who work nights please?
Slow. Quirky.
App will randomly sign out and is very slow to load.
Not reliable since 3/23
Every day I have to uninstall and reinstall the app just to use it.
Good but sometimes not reliable
Good app when it works. Last update result s in just a black screen on both an iPhone and iPad.
No working
Screen going black !
black screen
I updated to the latest version and now the app stays on a black screen
Complete garbage
Crashes constantly. Update: still continues to delete my work as I’m filling out a form.
Complete garbage
Crashes constantly.
Expensive and fairly unreliable
Found the app to be very expensive
Too many times reports were emailed but no content arrived such as pictures and diagrams over time the app just became too unreliable to use.
Too many times reports were emailed but no content arrived such as pictures and diagrams over time the app just became too unreliable to use.
Seems like a scam
I joined up , liked the service but shortly after they doubled my service charge without permission and told me there were “new added features” seems fishy and I really don’t need any of the new features they added but they’re still forcing me to pay for them . Will be looking for another service
Worst app ever.
This app constantly logs you out and forces you to log back in and then go back through the steps to get to where you were before it logged you out. This app is required at work so I use it all day. It’s counter intuitive. Simply maddening. Fix yourself.
Poor privacy practice
The app constantly pasting personal information from pictures, text messages.
Terrible.
They raise your rates almost every year because they add random services that most people do not even use. They add these “services” just so they can make it seem like they are doing something special just to have another reason to raise rates. We have never used any of these special services, we use the basic proposal log & that is all. They do not offer a basic plan for this stuff, they are wanting to charge the same $65 a month fee regardless of what you use. I started out paying $20 a month now it’s 3 times higher!
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Crashes upon submitting, EVERYTIME
I’m literally in tears as I write this, I tried over 5x to submit my report and it has crashed each & every time upon submission; I’ll get to the very end just for something to happen where it crashes and doesn’t save my report and I have to redo it. Why? I tied to contact their support yet it’s an endless wait time via phone, tried several times via email to no avail; please fix these issues.
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