Can’t even create an account
Can’t create an account and the help support page doesn’t exist anymore
Butchered the app
When I bought this bike the app was a big part of the appeal. Obv as budgets have been cut and developers laid off, they've released a 'new' version with a fraction of the functionality, reducing the appeal of the bike considerably. Very disappointing..should have bought from a more established and renowned brand.
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Great app
Easy to set up and configure the bike. Quick and easy connection
Gocycle app
This app is unusable utter rubbish
My bike not accepted by app anymore
Update 04/2025
Since the last update after I went through the whole registration process again, which is lengthy and cumbersome to no avail at the end of the whole application process, it tells me that my Gocycle frame number cannot be accepted by the app anymore, which renders the bike completely useless. It used to be a great bike but stay away from this company. They seem to have trouble anyway to keep lights on and no wonder when those type of things happen that customers are not happy with their product.
Obviously a must have app for any great Gocycle bike. BUT. Can you guys stop make and force us to set up our bike with an account again and again? I can’t even tell you how often you force me in setting up my bike from scratch again and again. Maybe the 10th, the 20th time of my 2 years ownership? And it’s a really lengthy process. Please correct and stop the harassment of this set up. Thank you.
Since the last update after I went through the whole registration process again, which is lengthy and cumbersome to no avail at the end of the whole application process, it tells me that my Gocycle frame number cannot be accepted by the app anymore, which renders the bike completely useless. It used to be a great bike but stay away from this company. They seem to have trouble anyway to keep lights on and no wonder when those type of things happen that customers are not happy with their product.
Obviously a must have app for any great Gocycle bike. BUT. Can you guys stop make and force us to set up our bike with an account again and again? I can’t even tell you how often you force me in setting up my bike from scratch again and again. Maybe the 10th, the 20th time of my 2 years ownership? And it’s a really lengthy process. Please correct and stop the harassment of this set up. Thank you.
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