Can’t even create an account
Can’t create an account and the help support page doesn’t exist anymore
Butchered the app
When I bought this bike the app was a big part of the appeal. Obv as budgets have been cut and developers laid off, they've released a 'new' version with a fraction of the functionality, reducing the appeal of the bike considerably. Very disappointing..should have bought from a more established and renowned brand.
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Great app
Easy to set up and configure the bike. Quick and easy connection
Gocycle app
This app is unusable utter rubbish
My bike not accepted by app anymore
Update 04/2025
Since the last update after I went through the whole registration process again, which is lengthy and cumbersome to no avail at the end of the whole application process, it tells me that my Gocycle frame number cannot be accepted by the app anymore, which renders the bike completely useless. It used to be a great bike but stay away from this company. They seem to have trouble anyway to keep lights on and no wonder when those type of things happen that customers are not happy with their product.
Obviously a must have app for any great Gocycle bike. BUT. Can you guys stop make and force us to set up our bike with an account again and again? I can’t even tell you how often you force me in setting up my bike from scratch again and again. Maybe the 10th, the 20th time of my 2 years ownership? And it’s a really lengthy process. Please correct and stop the harassment of this set up. Thank you.
Since the last update after I went through the whole registration process again, which is lengthy and cumbersome to no avail at the end of the whole application process, it tells me that my Gocycle frame number cannot be accepted by the app anymore, which renders the bike completely useless. It used to be a great bike but stay away from this company. They seem to have trouble anyway to keep lights on and no wonder when those type of things happen that customers are not happy with their product.
Obviously a must have app for any great Gocycle bike. BUT. Can you guys stop make and force us to set up our bike with an account again and again? I can’t even tell you how often you force me in setting up my bike from scratch again and again. Maybe the 10th, the 20th time of my 2 years ownership? And it’s a really lengthy process. Please correct and stop the harassment of this set up. Thank you.
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'Updated' App ruins the appeal of this bike.
What on earth have you done?!! I suggest you replace your development team immediately. This has ruined the Gocycle riding experience.
trips completely broken
I want to love the app as much as I love the bike. Half the time it won’t connect out of the gate. You reboot bike. you reboot app. maybe it connects. You start a trip .. end of you ride and at least half the time, maybe more it didn’t record or recorded a few seconds and then gave up. I have a lot of 1 min rides. I tried not locking screen which is absorb hoping it would finish recording. I suspect they assume you’re mounting phone on bike and leaving it running. if I close the phone and throw it in backpack many times it records nothing. software needs serious debugging
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Furious
Why have you totally ruined the whole experience,what were you thinking of when you first got started with the upgrade the old version was great but this version is a load of rubbish,why fix something that is not broken,you must have a big enough technical team to fix this surely
It’s not bad but not Gocycle worthy
The app seems very generic and fiddly. Cockpit view and use should be both in portrait mode and landscape but it’s not. There is also no security built into the app and there should be. I should be able to disable the motor if stolen. A top end bike should have a top end app and it feels cheap.
Awful! What happened?
The old app was great - slick interface and lots of easy to get to customization. This version is neither and on my iPhone text and graphics actually overlap, window scaling is all over the place and the useful adjustments have disappeared.
Even my account disappeared and I had to create a new one just to get started.
Perhaps this is now the worst user interface in the App store? Apple should have rejected it.
Please bring back the old design team and give us back an app worthy of this wonderful e-bike!
Even my account disappeared and I had to create a new one just to get started.
Perhaps this is now the worst user interface in the App store? Apple should have rejected it.
Please bring back the old design team and give us back an app worthy of this wonderful e-bike!
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Frustrating
This version is just bad. The b&w interface is clunky and unappealing… if you can even get your bike to connect, which I can’t right now. The previous version was far superior… bring it back please. Meanwhile, I am not using this one.
Edit: I tried this again a couple of months later after the developer noted “bug fixes”. I was able to easily connect to the bike and at the same time, download a firmware update. The app is still pretty basic looking, but seems to work now.
Edit: I tried this again a couple of months later after the developer noted “bug fixes”. I was able to easily connect to the bike and at the same time, download a firmware update. The app is still pretty basic looking, but seems to work now.
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Still don’t work.
I can’t change riding modes, turn off the lights, or see the battery charge level. I don’t really care about the dashboard. I just want that basic functionality back.
A little bit cheeky!
I was surprised to see a five star rating when I looked at the app today, then I realised the reviews were from several years ago! I was hopeful that the recent update would be a useful one but the dashboard still looks very amateurish! Must try harder! Rich
Getting Back to Decent
The original app was rough, but much better than version 9 (hastily designed in-house by Gocycle due to some copyright issue) - which I didn’t bother to rate (it was so bad). Version 9.5 (7/25/24) takes the Dashboard (added back to the app in 9.3, I think) and removes the timeout problem (but still has the text sizing issue). It is not as clean as the original app, but the functioning (for more than a couple of minutes) Dashboard makes it a livable excuse for a companion app to a multi-thousand dollar e-bike. Keep working on it, Gocycle - I have renewed faith in your company!
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Poorly made
So inconvenient to have to update the firmware every time i try to use yhe app
GoCycle Connect v9.3
Needs work.
Extremely frustrating trying to make it work as advertised.
I am no longer using the App; I’ll fly on my own, do to speak
Extremely frustrating trying to make it work as advertised.
I am no longer using the App; I’ll fly on my own, do to speak
Are you taking the micky?
So, rubber bands to hold the phone in landscape mode and what do you do? You make the app a piss poor portrait mode only! You’d be laughed out of court if you really believed this was a suitable app for such a premium e-bike.
New app is garbage please fix
Is zero stars possible?
The bike itself is great but the app is the worst app I ever used. It doesn’t even work most of the time. I have been trying to update the firmware on my Gocycle GX for two months, but the app always freezes so the update is still unsuccessful. I can’t log into my account via app. The app states email not found. The same email Gocycle sends regular advertisements to.
I log out and login several times when the app freezes. It eventually bypasses the update. The app does work 10% of the time but it is complete downgrade from original version. The original version had a dashboard that worked as a speedometer when using the bike. The new version doesn’t have this feature.
Closing notes. I love my Gocycle but the app is horrible and needs to be fixed. This is a premium bike with a premium price so I would expect the app to work.
The bike itself is great but the app is the worst app I ever used. It doesn’t even work most of the time. I have been trying to update the firmware on my Gocycle GX for two months, but the app always freezes so the update is still unsuccessful. I can’t log into my account via app. The app states email not found. The same email Gocycle sends regular advertisements to.
I log out and login several times when the app freezes. It eventually bypasses the update. The app does work 10% of the time but it is complete downgrade from original version. The original version had a dashboard that worked as a speedometer when using the bike. The new version doesn’t have this feature.
Closing notes. I love my Gocycle but the app is horrible and needs to be fixed. This is a premium bike with a premium price so I would expect the app to work.
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9.2
Still waiting for them to update this more since the change due to Apple. But to get the dashboard up, click rides and then landscape your phone.
Still buggy of landscaping not working as it should. Like if you have docked your phone to the bike bar and then open the app, connected, ride, it would still be horizontal.
Still patiently waiting but I am starting to get a little annoyed that there hasn’t been any improvements of the app yet.
Still buggy of landscaping not working as it should. Like if you have docked your phone to the bike bar and then open the app, connected, ride, it would still be horizontal.
Still patiently waiting but I am starting to get a little annoyed that there hasn’t been any improvements of the app yet.
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Sadly the old app was better than the 9.3 version.
A familiar pattern emerges from the reviews. The app has been launched before it is really ready. Sadly I have to say I would prefer to have the old version back that worked.
