All over the place
The app doesn’t really do much, usually the problem is apps abusing notifications, this one sends you none, instead is a non stop flow of messages, you get like 3 messages to rate your professional, it’s 1-5, it’s stars, is google reviews, trust pilot, people get it together! I’m happy to review once so pick one. Then there’s no management of plan, that just seems to start a costumer support enquiry, so booking is really nice with a form, but after it seems you have to deal with costumer service, not a big fan. Otherwise happy with the services so far, but this app and their communication is not it
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Jjamon8
Unprofessional
Extremely unprofessional. I asked for a male cleaner twice as my brother is living alone and more comfortable with a male cleaner and they keep on providing a female cleaner any way.
YYoumnaOsama
Misleading annual subscription
I like their services but their annual subscription is incredibly misleading and they bill you a full month in advance despite the app stating the billing date is the next month. Won’t be using them again given deceptive practices
HHJ9XK
Avoid!!
We’ve had a few services and the gardening team did a good job. We’ve had 2 cleaners however and they were terrible. I raised a complaint on the second time as we had pad for 4 hours, whilst the cleaner stayed for 2! They completely missed areas (like the toilet!!) and I had to book another cleaner a few days later (elsewhere)
Customer service were extremely poor, I was offered an £18 refund due to the time they had spent cleaning (an hour refund) and £10 credit. I would expect something a little more after spending £80 on the service. Avoid!!
Customer service were extremely poor, I was offered an £18 refund due to the time they had spent cleaning (an hour refund) and £10 credit. I would expect something a little more after spending £80 on the service. Avoid!!
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RRatters
too many calls
it’s a nightmare. after ordering cleaning once, they will call you a thousand times with promotions, confirmations, feedback, etc
Ttaraunekh
