Worse
Worse since you changed the system. Made it more complicated not better
Five stars
The best app, the best company
Sounds easy, but not
The service makes it sound easy to make a booking and even get a new key card if you lost it. In spite of calling the day before and confirming the process is as easy as they claim, it fell apart when it came to executing. Firstly, even though my account was deactivated due to inactivity, it allowed me to do a booking. I found it was deactivated only when I called to unlock the vehicle to get a new key card at the start time of my booking while at the vehicle (as per their process to get a new keycard). I was then advised to create a new account and verify IDs on the street and wait for account activation and make a new booking. The entire debacle took 35 minutes and it was highly frustrating juggling phone calls and working through an app. I do not understand why the app allows you to do a booking on a suspended account or the service agents not check for suspended accounts when calling ahead. In spite of customer due diligence, it’s broken and incomplete processes like this that ruin customer experience.
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Discriminatory: Don’t waste ur money here if u weren’t born in australia
Denied me without explanation after checking my documents. Not even a single response or notification explaining what the issue was. Completely unacceptable lack of transparency.
Terrible company
So first time I used these guys I spent more time on the phone to them than actually using the car. I had the car for 6 hours and it wouldn’t lock/unlock. You had to call to get them to do remotely. Second experience the car wouldn’t unlock and was in a shopping car park with no 4G connection to the car. They asked me to wait for NRMA. Still charged me full fee for both. Would never ever ever pay this company another cent. I think they credited me $25 in total. Great thanks guys. Wasted two full days. Should be fined for misconduct
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