Very Helpful
App was very easy to use and easy to setup
Buggy App
Terrible UX on the updated version of the app, buggy, constantly logging users out, very inconvenient especially if the user is on the road in the middle of a trip. Original app operates far better. Why fix it when it’s not broken
Worse
Worse since you changed the system. Made it more complicated not better
Five stars
The best app, the best company
Sounds easy, but not
The service makes it sound easy to make a booking and even get a new key card if you lost it. In spite of calling the day before and confirming the process is as easy as they claim, it fell apart when it came to executing. Firstly, even though my account was deactivated due to inactivity, it allowed me to do a booking. I found it was deactivated only when I called to unlock the vehicle to get a new key card at the start time of my booking while at the vehicle (as per their process to get a new keycard). I was then advised to create a new account and verify IDs on the street and wait for account activation and make a new booking. The entire debacle took 35 minutes and it was highly frustrating juggling phone calls and working through an app. I do not understand why the app allows you to do a booking on a suspended account or the service agents not check for suspended accounts when calling ahead. In spite of customer due diligence, it’s broken and incomplete processes like this that ruin customer experience.
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Discriminatory: Don’t waste ur money here if u weren’t born in australia
Denied me without explanation after checking my documents. Not even a single response or notification explaining what the issue was. Completely unacceptable lack of transparency.
Terrible company
So first time I used these guys I spent more time on the phone to them than actually using the car. I had the car for 6 hours and it wouldn’t lock/unlock. You had to call to get them to do remotely. Second experience the car wouldn’t unlock and was in a shopping car park with no 4G connection to the car. They asked me to wait for NRMA. Still charged me full fee for both. Would never ever ever pay this company another cent. I think they credited me $25 in total. Great thanks guys. Wasted two full days. Should be fined for misconduct
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K
Terrible app, In future I will not use it again.
Why did you guys charge me $1 for no reason?
I’ve just added my bank card and do you guys charge me one dollar instantly? Why is that?
If app was faster I wouldn’t have had to extend booking
App is really slow. Randomly logged me out when I went to update booking. I had to login via the website, which was also slow. If it wasn’t for the several minutes I spent waiting for the app and then website to do its thing while I extended my booking a few times, I wouldn’t have needed to extend my booking the last extra half hour. Anyway, I used some of my time to make sure the next person starts their trip with half a tank. Hopefully others will pay the courtesy forward instead of leaving not quite 1/4.
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Just useless
Very frustrating user experience. They no longer provide fuel cards so we now need to pay ourselves to refuel and claim reimbursement in the app.
Then the reimbursement gets stuck and you are left to argue with a stupid chatbot that doesn’t even understand your problem.
Then the reimbursement gets stuck and you are left to argue with a stupid chatbot that doesn’t even understand your problem.
rubbish app
rubbish app always have issue and charge more
James
Fuel reimbursement is a pain in the arse. Providing proof of receipt is not enough for fuel reimbursement, being asked to produce an eftpos receipt evidence for a cash payment simply made zero sense.
Glitchy set up
The ID verification process is a nightmare! The camera snaps the pic before it's focussed creating blurred images that cannot be verified! Spent hrs on the phone but the support team cannot help. Sort your app out!!!!
Terrible experience
I really tried to like GoGet because it was recommend by a family member who had used it a few years ago but I just CAN’T. It was a terrible experience, paid for $80 worth of fuel because when I tried using the card I had to call up for a pin and they had to transfer me just for them to tell me to call someone else; in which I did then they did the same thing. I tried to claim it back but they wouldn’t allow it, kept telling me I needed more proof when I gave exactly what they had asked for multiple times ( the receipts & bank statements ) . The car was dirty inside and out. I called up about a transmission issue the car had then they blamed me for it asking if I had insurance to cover it. (No they weren’t going to refund me). They also charged me $98 extra for “being late to drop off” despite me dropping the car off 45 minutes before drop off was due. Only reason it’s getting 2 stars is because car was easy to get and got me from A to B despite its multiple issues.
Also charging me for an “investigation charge” no idea what that for and a $50 membership fee although it’s free sign up. Absolutely disgusting. Do not reccomend.
Also charging me for an “investigation charge” no idea what that for and a $50 membership fee although it’s free sign up. Absolutely disgusting. Do not reccomend.
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Refused my application for no reason
Refused my application for no reason
New app is terrible
Been told I have to create a whole new account because of their system change and there’s nothing they can do, thanks GoGet
2 frustrating issues
The app has two major flaws that make using the service stressful. First, if a car isn't parked in its usual spot, the app doesn't show you its live location—leaving you to search up to a 500m radius. Support says confirmation emails might show the location, but if you book in advance, that doesn't help.
Second, if you book a car under a household member's name, only they can see the booking details in the app. If you're driving and need to fuel up, you can't access the fuel card PIN and have to call them to get it. The app needs better live tracking and shared household booking visibility.
Second, if you book a car under a household member's name, only they can see the booking details in the app. If you're driving and need to fuel up, you can't access the fuel card PIN and have to call them to get it. The app needs better live tracking and shared household booking visibility.
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Rubbish company
I have called twice now to get them to fix the app as it comes up with ‘a problem logging in’. They kept trying to make me reset my password and login via chrome instead of fixing the problem which is clearly the app itself. Only after my second call did they finally listen to me and escalate it to IT department. Still hasn’t been fixed so looks like I will be spending lots of money on uber again. What’s the point of a car share app if we can’t use it?
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Scam business
This company claims they will reimburse your fuel payment. However, this will never happen Scam company. I have already lodged a complaint to fair trading. Will go to tribunal if needed.
