rubbish app
rubbish app always have issue and charge more
James
Fuel reimbursement is a pain in the arse. Providing proof of receipt is not enough for fuel reimbursement, being asked to produce an eftpos receipt evidence for a cash payment simply made zero sense.
Glitchy set up
The ID verification process is a nightmare! The camera snaps the pic before it's focussed creating blurred images that cannot be verified! Spent hrs on the phone but the support team cannot help. Sort your app out!!!!
Terrible experience
I really tried to like GoGet because it was recommend by a family member who had used it a few years ago but I just CAN’T. It was a terrible experience, paid for $80 worth of fuel because when I tried using the card I had to call up for a pin and they had to transfer me just for them to tell me to call someone else; in which I did then they did the same thing. I tried to claim it back but they wouldn’t allow it, kept telling me I needed more proof when I gave exactly what they had asked for multiple times ( the receipts & bank statements ) . The car was dirty inside and out. I called up about a transmission issue the car had then they blamed me for it asking if I had insurance to cover it. (No they weren’t going to refund me). They also charged me $98 extra for “being late to drop off” despite me dropping the car off 45 minutes before drop off was due. Only reason it’s getting 2 stars is because car was easy to get and got me from A to B despite its multiple issues.
Also charging me for an “investigation charge” no idea what that for and a $50 membership fee although it’s free sign up. Absolutely disgusting. Do not reccomend.
Also charging me for an “investigation charge” no idea what that for and a $50 membership fee although it’s free sign up. Absolutely disgusting. Do not reccomend.
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Refused my application for no reason
Refused my application for no reason
New app is terrible
Been told I have to create a whole new account because of their system change and there’s nothing they can do, thanks GoGet
2 frustrating issues
The app has two major flaws that make using the service stressful. First, if a car isn't parked in its usual spot, the app doesn't show you its live location—leaving you to search up to a 500m radius. Support says confirmation emails might show the location, but if you book in advance, that doesn't help.
Second, if you book a car under a household member's name, only they can see the booking details in the app. If you're driving and need to fuel up, you can't access the fuel card PIN and have to call them to get it. The app needs better live tracking and shared household booking visibility.
Second, if you book a car under a household member's name, only they can see the booking details in the app. If you're driving and need to fuel up, you can't access the fuel card PIN and have to call them to get it. The app needs better live tracking and shared household booking visibility.
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Rubbish company
I have called twice now to get them to fix the app as it comes up with ‘a problem logging in’. They kept trying to make me reset my password and login via chrome instead of fixing the problem which is clearly the app itself. Only after my second call did they finally listen to me and escalate it to IT department. Still hasn’t been fixed so looks like I will be spending lots of money on uber again. What’s the point of a car share app if we can’t use it?
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Scam business
This company claims they will reimburse your fuel payment. However, this will never happen Scam company. I have already lodged a complaint to fair trading. Will go to tribunal if needed.
Can’t modify booking if not 24/7 access
This app is good, but if you try to modify a booking of a vehicle that belongs to a car park that doesn’t have 24/7 access, you can’t complete the modification in the app, it doesn’t have a modify option, you can only go back to the calendar. You have to do this on the website.
Broken
Genuinely one of the worst websites and apps I’ve ever used. Half of the functionality is broken. It feels like a child made this app.
Server issues
Such an useless system. There are having problems with payment and banned accounts. Says there is no way to use the service. I never got to use as they were having problems on their side
Don’t waste your Time
I had a seriously disappointing experience with GoGet.
They emailed me saying I’d received a parking fine and that it would be re-nominated into my name. Two weeks later, I get another email saying they’re going to debit my account to pay the fine themselves.
When I called, I asked them to show me where in their terms and conditions they’re allowed to take money from my account for a fine that’s still under their name. They couldn’t. Instead, they told me to call the council — which makes no sense when the fine hasn’t even been transferred to me.
It’s clear they didn’t bother nominating the infringement properly. Rather than doing their job, they tried to take the easy route and charge me directly.
Then it gets worse.
Out of nowhere, I noticed a $49 charge from them. Turns out they had reactivated an old monthly membership — one I cancelled over a year ago. There had been no charges since cancellation, until this issue with the fine came up.
When I raised it, they claimed it was an “automatic renewal.” That doesn’t stack up — you can’t renew something that’s been inactive for over 12 months without notice.
I asked for a refund. Instead of resolving it properly, they went ahead and cancelled my account altogether without telling me.
At that point, it was obvious — I’d just been thrown into the “too hard” basket.
For the prices they charge, the level of service is unacceptable. Basic customer support shouldn’t be this difficult.
I’ve since moved on to alternatives like Flexicar and Popcar, which have been far more reliable.
Avoid GoGet — not worth the hassle.
They emailed me saying I’d received a parking fine and that it would be re-nominated into my name. Two weeks later, I get another email saying they’re going to debit my account to pay the fine themselves.
When I called, I asked them to show me where in their terms and conditions they’re allowed to take money from my account for a fine that’s still under their name. They couldn’t. Instead, they told me to call the council — which makes no sense when the fine hasn’t even been transferred to me.
It’s clear they didn’t bother nominating the infringement properly. Rather than doing their job, they tried to take the easy route and charge me directly.
Then it gets worse.
Out of nowhere, I noticed a $49 charge from them. Turns out they had reactivated an old monthly membership — one I cancelled over a year ago. There had been no charges since cancellation, until this issue with the fine came up.
When I raised it, they claimed it was an “automatic renewal.” That doesn’t stack up — you can’t renew something that’s been inactive for over 12 months without notice.
I asked for a refund. Instead of resolving it properly, they went ahead and cancelled my account altogether without telling me.
At that point, it was obvious — I’d just been thrown into the “too hard” basket.
For the prices they charge, the level of service is unacceptable. Basic customer support shouldn’t be this difficult.
I’ve since moved on to alternatives like Flexicar and Popcar, which have been far more reliable.
Avoid GoGet — not worth the hassle.
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Bad app, bad service
Needs so many features - im only here because carnextdoor shut down and that was the best. No manual written references of damage in a dodgy book and then having to waste your sweet booking time calling customer service.
Reimbursements and customer service emails take forever. Just avoid like the plague. Better paying more elsewhere
Reimbursements and customer service emails take forever. Just avoid like the plague. Better paying more elsewhere
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Terrible customer service
Could never talk with a human and my card was never delivered. Read the reviews online of this service!!! So many complaints and scams
Car issues
I’ve been using them for a while and I always had issues, the car are parked at the wrong spot etc so i wasted my time by calling goget support and they can’t find where the car is second things the cars are so dirty and there’s not petrol , I almost broke down the last time I hired the car from them
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Can’t log in
Currently don’t let me log in with an unexpected error
no
do not recommend
i picked up my goget car, used it for three hours, returned the goget car to the exact spot i picked it up from
i got an approximately 300$ parking ticket because the person who used the car before me had parked it in the wrong spot
goget were terrible at handling it
i had to pay the parking ticket
i picked up my goget car, used it for three hours, returned the goget car to the exact spot i picked it up from
i got an approximately 300$ parking ticket because the person who used the car before me had parked it in the wrong spot
goget were terrible at handling it
i had to pay the parking ticket
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Terrible
Awful interface, clunky, crowded and even things like login are at times not functional. Correct email and password, thinks for a bit then returns to the same screen, no prompts no nothing.... the idea is good, the cars are good but the ap is terrible.
Can’t view invoices
I need invoices to reconcile my work credit card or it gets blocked. But your app blocks my access to invoices if a transaction fails.
Now I cannot unblock the work credit card because I cannot submit the invoices, because I cannot download them because you’ve blocked me.
Just email the damn invoices, or make the download a magic link.
Blocking invoice access is a moronic way to try to collect money, no sane business does something this dumb.
Now I cannot unblock the work credit card because I cannot submit the invoices, because I cannot download them because you’ve blocked me.
Just email the damn invoices, or make the download a magic link.
Blocking invoice access is a moronic way to try to collect money, no sane business does something this dumb.
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