Don’t waste your Time
I had a seriously disappointing experience with GoGet.
They emailed me saying I’d received a parking fine and that it would be re-nominated into my name. Two weeks later, I get another email saying they’re going to debit my account to pay the fine themselves.
When I called, I asked them to show me where in their terms and conditions they’re allowed to take money from my account for a fine that’s still under their name. They couldn’t. Instead, they told me to call the council — which makes no sense when the fine hasn’t even been transferred to me.
It’s clear they didn’t bother nominating the infringement properly. Rather than doing their job, they tried to take the easy route and charge me directly.
Then it gets worse.
Out of nowhere, I noticed a $49 charge from them. Turns out they had reactivated an old monthly membership — one I cancelled over a year ago. There had been no charges since cancellation, until this issue with the fine came up.
When I raised it, they claimed it was an “automatic renewal.” That doesn’t stack up — you can’t renew something that’s been inactive for over 12 months without notice.
I asked for a refund. Instead of resolving it properly, they went ahead and cancelled my account altogether without telling me.
At that point, it was obvious — I’d just been thrown into the “too hard” basket.
For the prices they charge, the level of service is unacceptable. Basic customer support shouldn’t be this difficult.
I’ve since moved on to alternatives like Flexicar and Popcar, which have been far more reliable.
Avoid GoGet — not worth the hassle.
They emailed me saying I’d received a parking fine and that it would be re-nominated into my name. Two weeks later, I get another email saying they’re going to debit my account to pay the fine themselves.
When I called, I asked them to show me where in their terms and conditions they’re allowed to take money from my account for a fine that’s still under their name. They couldn’t. Instead, they told me to call the council — which makes no sense when the fine hasn’t even been transferred to me.
It’s clear they didn’t bother nominating the infringement properly. Rather than doing their job, they tried to take the easy route and charge me directly.
Then it gets worse.
Out of nowhere, I noticed a $49 charge from them. Turns out they had reactivated an old monthly membership — one I cancelled over a year ago. There had been no charges since cancellation, until this issue with the fine came up.
When I raised it, they claimed it was an “automatic renewal.” That doesn’t stack up — you can’t renew something that’s been inactive for over 12 months without notice.
I asked for a refund. Instead of resolving it properly, they went ahead and cancelled my account altogether without telling me.
At that point, it was obvious — I’d just been thrown into the “too hard” basket.
For the prices they charge, the level of service is unacceptable. Basic customer support shouldn’t be this difficult.
I’ve since moved on to alternatives like Flexicar and Popcar, which have been far more reliable.
Avoid GoGet — not worth the hassle.
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Unreliable app + poor systems, then blamed at 3am
I’ve had a really disappointing experience with GoGet and it’s made me lose trust in the service.
First, I had major issues even accessing the vehicle (Nigel the Van). The app experience was confusing and I couldn’t clearly find an option to properly end the booking. Because of that, I did the responsible thing and CALLED SUPPORT to confirm everything was completed correctly before leaving. Your staff member literally confirmed everything was done on my end and that I could leave.
Then I receive a message at 3am saying the engine is still running and asking me to go back and turn it off. That is not okay. I specifically called to avoid exactly this, and I know the engine was OFF when I left — I checked it.
On top of that, my earlier booking (closer to me) was cancelled 3 minutes before the start time, forcing me to travel further just to access a van, and then I’m expected to travel back again to fix what appears to be a system/tracking issue. The whole point of a car share service is convenience — not getting blamed for your app/vehicle tracking problems.
Also: your booking system feels outdated and messy. It’s ridiculous that people can extend bookings while there are subsequent bookings scheduled. Add the premium pricing on top of that, and it’s hard to justify paying more than competitors when the basics don’t work.
GoGet seriously needs to modernise the app, improve vehicle tracking, and stop sending late-night messages expecting customers to fix system failures.
First, I had major issues even accessing the vehicle (Nigel the Van). The app experience was confusing and I couldn’t clearly find an option to properly end the booking. Because of that, I did the responsible thing and CALLED SUPPORT to confirm everything was completed correctly before leaving. Your staff member literally confirmed everything was done on my end and that I could leave.
Then I receive a message at 3am saying the engine is still running and asking me to go back and turn it off. That is not okay. I specifically called to avoid exactly this, and I know the engine was OFF when I left — I checked it.
On top of that, my earlier booking (closer to me) was cancelled 3 minutes before the start time, forcing me to travel further just to access a van, and then I’m expected to travel back again to fix what appears to be a system/tracking issue. The whole point of a car share service is convenience — not getting blamed for your app/vehicle tracking problems.
Also: your booking system feels outdated and messy. It’s ridiculous that people can extend bookings while there are subsequent bookings scheduled. Add the premium pricing on top of that, and it’s hard to justify paying more than competitors when the basics don’t work.
GoGet seriously needs to modernise the app, improve vehicle tracking, and stop sending late-night messages expecting customers to fix system failures.
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Response from developer
Sorry to hear about this - especially after you did the right thing and called our MS team to double check everything was finished before leaving. I'd really like to look into what happened here, including the engine alert, the booking cancellation, and the app experience. If you can, please email marketing@goget.com.au with your booking details (and any screenshots if you have them) so we can investigate properly and get to the bottom of what happened.
Customer Service is a Joke
I’ve applied with them FIVE times. Every single detail double-checked, everything correct, and still rejected. I called customer service, and all they could say was “submit another application, we can’t verify your license.” So I did. Again. And again. Same problem every time. When I finally asked to speak with a higher up or manager, they flat-out refused. First excuse: “The manager will just say the same.” Then: “The manager doesn’t wish to speak to you.”
It’s like talking to a recorded tape. No independent thinking, no accountability, no willingness to solve a simple issue. If they can’t handle something as basic as an application form, why should I trust them in a real emergency? I wanted to use GoGet because it’s the only carshare with pods near me, but after this pathetic experience, I’d rather go without.
It’s like talking to a recorded tape. No independent thinking, no accountability, no willingness to solve a simple issue. If they can’t handle something as basic as an application form, why should I trust them in a real emergency? I wanted to use GoGet because it’s the only carshare with pods near me, but after this pathetic experience, I’d rather go without.
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Awful now
GoGet used to be a fantastic service. Now absolutely abysmal. Fuel cards that don’t work so you have to pay out of pocket and system to claim back is a labyrinth. Customer service all based overseas and can’t hear you half the time, rude when they can. System that randomly books wrong car or wrong am/pm. I have been a GoGet member for more than 10 years. Sadly deleting my account today. Absolutely woeful.
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App doesn’t work
Won’t even get past the set up an account. Continue button won’t press…? I spent 15 minutes trying this. Would love to use the service. Can’t.
Don’t trust them
They direct debit without consent. I was charged an ‘admin fee’ for a parking fine, two months after a booking was completed and paid for. I never received a parking fine and the car was supposedly given the fine 3 days after my booking anyway!
You can’t debit someone’s account without asking permission first!
You can’t debit someone’s account without asking permission first!
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So frustrating
Get this. I paid for my booking at 2:35pm, starting at 2:30pm, and it let me book. Arrived and the van is missing. Turns out it was never returned. Missing. If you know that, why did you let me book! Huge waste of time and money.
It would be great if I could register!!!!!
After multiple attempts to register using the app I totally give up. The license/facial recognition in the sign up process is broken and there is not way to step backwards…. What a waste of time!!!!!
Terrible app!
No user experience considered at all. Needs a ton of work.
App is ancient
Bugs in the app cause fines in use. Just found a late return fee I got recently even though the pod location wasn’t even marked correctly for the car on the map. When you call they say they resolve things but it hasn’t been. The app and customer service needs an upgrade.
Poor Experience with App
Always Frustrating. Needs a complete redesign. Sends you round and round with passwords and glitches.
Fix it or leave.
Fix it or leave.
SCAMMERS!! Terrible Customer Service
Oh man, where to start with these people… you’d best hope you never come across any issues (who am I kidding, you absolutely will) because their ‘support team’ are the most useless, tactless people in existence. These scammers have falsified an outstanding balance on my account, for over a month now I’ve tried emailing and calling to resolve this, I have provided proof of bank statements showing they took money from my account and explained any confusion and instead of resolving it they send a debt collector out to me. Mind you, they initially said I owed $130, then told me it was $80, but their debt collector is requesting $140. If I could attach the dozens of screenshots showing the back and forwards correspondence with these incompetent, insensitive, call centre rats I would. Do not use these losers, it’s a great concept ruined by stupid foreign idiots.
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Many bugs - no fixes
Constantly have to call goget to make bookings, as the bookings do not show up in the system for hours.
Once booked, the id gets lost by the app and it refuses to extend until I reboot the app.
The customer support are lovely but the software engineers are clearly incompetent and don’t know how to us IOs development tools to store local data and preserve state, or to push bugfixes correctly via the app store, as customer support keep asking me to log out and back in, or delete the app which doesn’t help.
No accountability for app bugs after 6 months of the same issues.
Constantly asks you to log in despite being authenticated.
Deteriorates to a weird web-app inside the app regularly
Once booked, the id gets lost by the app and it refuses to extend until I reboot the app.
The customer support are lovely but the software engineers are clearly incompetent and don’t know how to us IOs development tools to store local data and preserve state, or to push bugfixes correctly via the app store, as customer support keep asking me to log out and back in, or delete the app which doesn’t help.
No accountability for app bugs after 6 months of the same issues.
Constantly asks you to log in despite being authenticated.
Deteriorates to a weird web-app inside the app regularly
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Janky app that’s a waste of time
After wasting hours trying to sign up and dealing with worst-in-claw useless overseas phone support I gave up. If the company is a bad as their app I want nothing to do with them.
Horrible horrible horrible
Horrible horrible horrible. Got called one day before all of our bookings (we booked 3 cars for 3 different days) saying the car was down and had to be switched for another. We were okay with that, and confirmed that the cars were okay to drive. Turns out they gave us the ‘broken’ cars that they claimed were fixed. Stranded us in the Maroondah Highway and did not even offer compensation until we asked for it personally. While it’s not customer service’s fault, none of them were helpful and had to be coached to giving us answers. Do NOT recommend. Horrible service horrible cars horrible systems.
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App is 3rd Rate. Service, 3rd World.
Likely one of the most asinine services I’ve seen survive the pandemic, since Uber Carshare (now defunct)…
Neither the company, or its rinky dink of an app does its due diligence to make sure the vehicle you’re booking is even able to be booked. So it’s all thrown in the air, a sort of twisted, laugh of a gamble that your vehicle will be there in person when you drive or rideshare your way to it..
It’s fun if you like to roll the dice with this kind of thing, but most normal people who aren’t on the spectrum… don’t, with this sort of thing..
TL;DR — Go with a reputed short term car hire and do the process even if for a short while. You’ll save your time and money.
Neither the company, or its rinky dink of an app does its due diligence to make sure the vehicle you’re booking is even able to be booked. So it’s all thrown in the air, a sort of twisted, laugh of a gamble that your vehicle will be there in person when you drive or rideshare your way to it..
It’s fun if you like to roll the dice with this kind of thing, but most normal people who aren’t on the spectrum… don’t, with this sort of thing..
TL;DR — Go with a reputed short term car hire and do the process even if for a short while. You’ll save your time and money.
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Not as good as Ubercarshare
This is more of a hassle and more expensive than uber Carshare. Plus you have to go to one of the most inconveniently locations possible to get a card before being able to access your card - think city centre shopping centre or newsagents in hospitals. All where there’s no/expensive parking. Not overly impressed so far. Hope they get some competition
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App is very bad
The app is very bad. Need to log off every time to be able to chance or rebook. It’s get stuck in previous location or don’t refresh. Disappointing for a regular user.
Terrible app quality
App is TERRIBLE. It freezes constantly. I have to restart my (new) phone every time I use it, just to book a car or extend my booking. I have also received some very average customer service and poor communication from GoGet on multiple occasions. In short - I can’t wait to buy a car so I don’t have to rely on these guys anymore!
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Impossible sign up
I have been trying to sign up to this app for months! Since cer next door was taken over by uber, it’s impossible to find a csrshare app that reliably works. I try create an account and it goes round and around and doesn’t let you login or anything else. Such a waste.
