Awful
The app used to be good and then they updated it awhile back. Now the information always 1 or 2 days whereas you used to be able to see in real time your balance. Golden 1 has ruined the app.
Update: I got this non-response from the developer. I’m so frustrated with this terrible app that I’m thinking of changing banks altogether
Update: I got this non-response from the developer. I’m so frustrated with this terrible app that I’m thinking of changing banks altogether
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Login
Whenever I try to login to my account it doesn’t let me in. I’ve talked with a bank member already in person and we changed my password, yet whenever I try to login in it still doesn’t let me in. For some reason I can only log into my account on my dad’s phone, but its burdensome since I can no longer check my account on my own.
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Zero out of 5
The app forces you to agree to electronic notices and disclosures in order to continue using it. Useless company, forcing me to use pc browsers just to access my account.
Can’t use my money
I’ve been trying to make a payment and it won’t let me, it constantly says payment failed due to insufficient funds and won’t even let me add money to anything else when I have more than enough money in the account. Please fix your app or you’re gonna lose me and plenty others!
Trash
Golden one is trash
Awful
The app used to be good and then they updated it awhile back. Now the information always 1 or 2 days whereas you used to be able to see in real time your balance. Golden 1 has ruined the app.
Excellent service
I’ve been a member since 2020 and I always have received a great service from Golden 1!
New UI needs clarification
The recent UI update has been fantastic except for the credit card section. It is no longer clear if my payment has been made for this month, or if the balance showing is for next cycle. There used to be an easily visible section that showed your statement balance and whether the minimum payment had been met for that. Now all we have is a reminder that is always present saying “your payment is due xx/xx”, even after you’ve paid the bill in full.
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Awful updates
Genuinely horrible now. Whatever update was made recently has completely ruined this app. I am constantly in overdraft because my pending transactions don’t show or lag ( was never an issue before). Tonight I made a transfer from one account to another and though the transfer was made it doesn’t show in my account. Genuinely considering changing banks because the app has gotten so bad
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Dispute never loads
I literally just want to submit a dispute and it never loads please fix this bug
This bank sucks
Koj txiv
Not satisfied
I’ve had alot of issues with mobile banking. Its so slow, had issues logging in for the longest of times, as an institution transactions take for ever to clear pending.
New update dosent work
One days show an available amount next day shows more next day shows less all without using my account in those days
Golden1 doesn’t care about its members
Almost nothing works on this app STILL, and Golden 1 seems to be in no hurry to actually make this mess of an app even remotely usable. Constant freezes. Blank screens. I have to force-quit the app repeatedly to just get it to give me simple information.
I’m sick of this. You guys clearly do not care at all about your members. You actually seem actively hostile to us. You do this to us every few years. You release a new “experience” that is an absolute disaster. And we have to sit and wait for you to figure it out and eventually fix it, taking months to years for it to finally become useable again, and then you start this absolutely asinine game again from the top. Shame on you. I will be switching to a bank that does not hate its members.
I’m sick of this. You guys clearly do not care at all about your members. You actually seem actively hostile to us. You do this to us every few years. You release a new “experience” that is an absolute disaster. And we have to sit and wait for you to figure it out and eventually fix it, taking months to years for it to finally become useable again, and then you start this absolutely asinine game again from the top. Shame on you. I will be switching to a bank that does not hate its members.
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Slow and crashes
Needs lots of work. It feels like a web app and not a native app. Needs more features and needs to be more reliable and also some of the current features don’t work.
Useless for joint account
Only allows one user, so if you are married and have a joint account it is useless. Frustrating that they can’t fix this. They really don’t care when you call for help.
Credit score part is completely broken
All you can see now is your current score and how many points it’s gone up since the last month. I’m not sure if it’s some weird glitch but you can no longer see the line graph of your previous scores over time. The grades on the different categories (credit age, etc). Also whatever they did to Zelle messed me up. I sent $600 to a mechanic and it said it wouldn’t go through so then I sent $600 on Venmo to him. A couple hours later the Zelle went through- luckily that mechanic was an honest man who refunded me the $600. At the same time I apparently can’t receive money on Zelle as someone tried to send me some recently and I had to receive it on Venmo.
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Ver good
I enjoy the app and G1CU for business. I just hope you guys add Zelle
Easy good
Overall easy
Doesn’t support password managers
This is a very simple requirement nowadays and this app leaves it out completely.
