Best
There the best
Money
Nice
Cancelled transactions
Why are my transactions getting cancelled? I’ve called and the rep said it was a system issue???
10/6 my transaction posted
10/26 my transaction was cancelled and not by me.
10/6 my transaction posted
10/26 my transaction was cancelled and not by me.
This app is horrible
The new G1 app is a complete wreck. The least intuitive app on my phone. It’s as if they never even did any customer testing.
Stupid.
Stupid.
Great
I recommend you to everyone I know just sent you another person in Modesto. Love your bank.
Great app
Can’t say enough good things about
Horrendous app
The app makeover is literally the worst. The old one was easy to read, view and transact on. The new one is the exact opposite.
NEW IMPROVED WEBSITE
Every time G-1 updates the website they make it worse for the user. I think the IT department “improves” the site to justify their existence. Rarely do they improve the site experience.
I stay with G-1 for their relationship with the state of California, which is positive for the customer.
I stay with G-1 for their relationship with the state of California, which is positive for the customer.
Fix the app
Ever since the app got a whole new look, I have not been able to properly deposit my checks. I’ve ALWAYS been able to deposit them a couple days before the date on the check, and now it’s not possible anymore. And when I wait to deposit it on the day OF, it gives me an error and I have to drive over to a branch to cash it in. Fix this!
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Please Fix the Zelle!
The app itself has been great so far but sending money thru Zelle is slow or just doesn't want to load at all! Please fix the problem!
Solid but needs work
Consistent functionality, but a relatively dated user experience compared to other platforms.
Series of Headaches
Really bad. Needs a whole rebuilding from the foundation up. Locks you out, gives estimate of 6 days later for when payments will arrive, too many password resets, too many steps to log in, HEADACHES LEFT, RIGHT, CENTER, BEHID, BELOW , and ABOVE. Horrible. Tech is not their strong suit.
FICO Score not Vantage Score
Golden 1 you are a great elegant bank. It’s great that you are giving us a free credit score, but please give us a free FICO score like many other banks give us. Vantage score is the worst Credit Bureaus score to offer people. It doesn’t show a real score that businesses use for credit checks.
Good deal
Very fast app, easy on the eyes. Just fix your transactions to display detailed information for each. Remove Zelle from being so confusing on two transactions being posted for sending money.
App needs to be fixed-update still useless changing banks
Update the app is worse than ever as you can see my review below nothing has changed! My online banking and mobile banking are now delayed two days of transactions!! Okay let’s go back to 20 years of banking progress, might as well use a registrar again! I have alerts I have it all I work for a financial institution I know what a good app is. I’m switching all my things over this is so unacceptable I have no clue what bills have been cleared paid anything and despite everyone on here being vocal this credit union refuses to make changes and fix their issues! Do better! *** I have to be vocal in the hopes this may cause some positive change. In this day and age I cannot understand how an app is constantly having issues. It will delete saved User ID info, not log in, have technical difficulties, constantly crash and so much more. This is the reason I’m am slowing transitioning to a big bank, they have flawless online/mobile banking. Fraud happens in the blink of an eye and I can’t rely on my app properly working! Please do better by your members!
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Speaking with agents
Really good customer service
Awful
The app used to be good and then they updated it awhile back. Now the information always 1 or 2 days whereas you used to be able to see in real time your balance. Golden 1 has ruined the app.
Update: I got this non-response from the developer. I’m so frustrated with this terrible app that I’m thinking of changing banks altogether
Update: I got this non-response from the developer. I’m so frustrated with this terrible app that I’m thinking of changing banks altogether
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Login
Whenever I try to login to my account it doesn’t let me in. I’ve talked with a bank member already in person and we changed my password, yet whenever I try to login in it still doesn’t let me in. For some reason I can only log into my account on my dad’s phone, but its burdensome since I can no longer check my account on my own.
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Zero out of 5
The app forces you to agree to electronic notices and disclosures in order to continue using it. Useless company, forcing me to use pc browsers just to access my account.
Can’t use my money
I’ve been trying to make a payment and it won’t let me, it constantly says payment failed due to insufficient funds and won’t even let me add money to anything else when I have more than enough money in the account. Please fix your app or you’re gonna lose me and plenty others!
