Please Fix the Zelle!
The app itself has been great so far but sending money thru Zelle is slow or just doesn't want to load at all! Please fix the problem!
Solid but needs work
Consistent functionality, but a relatively dated user experience compared to other platforms.
Series of Headaches
Really bad. Needs a whole rebuilding from the foundation up. Locks you out, gives estimate of 6 days later for when payments will arrive, too many password resets, too many steps to log in, HEADACHES LEFT, RIGHT, CENTER, BEHID, BELOW , and ABOVE. Horrible. Tech is not their strong suit.
FICO Score not Vantage Score
Golden 1 you are a great elegant bank. It’s great that you are giving us a free credit score, but please give us a free FICO score like many other banks give us. Vantage score is the worst Credit Bureaus score to offer people. It doesn’t show a real score that businesses use for credit checks.
Good deal
Very fast app, easy on the eyes. Just fix your transactions to display detailed information for each. Remove Zelle from being so confusing on two transactions being posted for sending money.
App needs to be fixed-update still useless changing banks
Update the app is worse than ever as you can see my review below nothing has changed! My online banking and mobile banking are now delayed two days of transactions!! Okay let’s go back to 20 years of banking progress, might as well use a registrar again! I have alerts I have it all I work for a financial institution I know what a good app is. I’m switching all my things over this is so unacceptable I have no clue what bills have been cleared paid anything and despite everyone on here being vocal this credit union refuses to make changes and fix their issues! Do better! *** I have to be vocal in the hopes this may cause some positive change. In this day and age I cannot understand how an app is constantly having issues. It will delete saved User ID info, not log in, have technical difficulties, constantly crash and so much more. This is the reason I’m am slowing transitioning to a big bank, they have flawless online/mobile banking. Fraud happens in the blink of an eye and I can’t rely on my app properly working! Please do better by your members!
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Speaking with agents
Really good customer service
Awful
The app used to be good and then they updated it awhile back. Now the information always 1 or 2 days whereas you used to be able to see in real time your balance. Golden 1 has ruined the app.
Update: I got this non-response from the developer. I’m so frustrated with this terrible app that I’m thinking of changing banks altogether
Update: I got this non-response from the developer. I’m so frustrated with this terrible app that I’m thinking of changing banks altogether
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Login
Whenever I try to login to my account it doesn’t let me in. I’ve talked with a bank member already in person and we changed my password, yet whenever I try to login in it still doesn’t let me in. For some reason I can only log into my account on my dad’s phone, but its burdensome since I can no longer check my account on my own.
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Zero out of 5
The app forces you to agree to electronic notices and disclosures in order to continue using it. Useless company, forcing me to use pc browsers just to access my account.
Can’t use my money
I’ve been trying to make a payment and it won’t let me, it constantly says payment failed due to insufficient funds and won’t even let me add money to anything else when I have more than enough money in the account. Please fix your app or you’re gonna lose me and plenty others!
Trash
Golden one is trash
Awful
The app used to be good and then they updated it awhile back. Now the information always 1 or 2 days whereas you used to be able to see in real time your balance. Golden 1 has ruined the app.
Excellent service
I’ve been a member since 2020 and I always have received a great service from Golden 1!
New UI needs clarification
The recent UI update has been fantastic except for the credit card section. It is no longer clear if my payment has been made for this month, or if the balance showing is for next cycle. There used to be an easily visible section that showed your statement balance and whether the minimum payment had been met for that. Now all we have is a reminder that is always present saying “your payment is due xx/xx”, even after you’ve paid the bill in full.
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Awful updates
Genuinely horrible now. Whatever update was made recently has completely ruined this app. I am constantly in overdraft because my pending transactions don’t show or lag ( was never an issue before). Tonight I made a transfer from one account to another and though the transfer was made it doesn’t show in my account. Genuinely considering changing banks because the app has gotten so bad
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Dispute never loads
I literally just want to submit a dispute and it never loads please fix this bug
This bank sucks
Koj txiv
Not satisfied
I’ve had alot of issues with mobile banking. Its so slow, had issues logging in for the longest of times, as an institution transactions take for ever to clear pending.
New update dosent work
One days show an available amount next day shows more next day shows less all without using my account in those days
