Zero support after purchase
I have purchased e sim but have not yet installed or activated. I need to know from when my 28days will start and I dont want to waste days here before I travel. To place this question I have been repeatedly asking on WA but there is 0 response. The chat on the app does not answer. Frustrating experience.
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No customer support
Payment done but no customer support and did not receive the esim
South africa esim
Bought an esim with unlimited for South Africa ,it didnt worked 99% of the time. Worst service better go for agoda esim or klook
SCAM
I purchased the14 day unlimited data pack. It only allows you to WhatsApp message. Other apps will not work. I was unable to load even Google maps. Please do not buy this sim.
I paid the money for eSIM, i didn’t get any thing. It’s not showing anything in the app.
I will sue you.
Highly recommended
Easy booking process, competitive prices, and prompt support. Made my travel connectivity stress-free.✈️🌎
Fraud app for payment
The will took your payment but app shoes blank and no payment will show in this all do buy this one.
Zero customer support
Not user friendly at all
So bad
0.05
Not good
There’s lots of scope to improve
You better worn on
You better worn on
App not possible register
Very bad app, no possible register. Esim not activated, waste of money and time
Nice
Worked fine for me in Russia.
KYC portal
The developer doesn’t have a working KYC portal. I purchased a sim from them for my trip to Spain. The kyc portal simply doesn’t take any submissions for ur Visa and according to government guidelines the e sim can’t be activated without it. Basically you get the e-sim but it won’t work cos the kyc portal is not working. Waste of money at the end don’t know if this is a scam or an actual issue. Avoid and use better apps
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Worked well for me in Vietnam
Used the 100GB pack for 20 days and it provided decent internet speed and good network connectivity across the country
Zero Customer Support, Esim stopped working mid trip
In Russia, esim stopped working mid trip, 10 GB data still pending, tried every apn, network settings technique under the sun and it still didn't work. When asked for support, got no replies. Scam company. I want my money back
Worst e sim its a scam
I have given five stars so that everyone can see these guys are scammers their e sim doesn’t works at all and its expensive too so never buy this if you are planning to buy one i was frustrated in vietnam and their customer care also sucks because they will guide and even if you follow them it won’t work
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Cheaters
Matrix is a cheater company I bought global sim after multiple requests no support provided. Please don’t trust matrix
Unlimited Data That Isn’t Really Unlimited
I purchased the 14-day unlimited data plan for Europe, but my experience has been very disappointing. Whenever I try to download or update apps, the internet stops working. I raised a complaint and the issue was fixed temporarily, but as soon as I started downloading again, the same problem occurred. When I contacted customer support, they advised me to avoid downloading data — which makes no sense since I paid for unlimited data.
Overall, the service has not lived up to expectations, and my experience with Matrix eSIM has been poor.
Overall, the service has not lived up to expectations, and my experience with Matrix eSIM has been poor.
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Fake company
After paid full amount for 2 esim they did not provede e sim and customer care also was only chatbot
Froud company
Froud company
Nice
Worked fine for me in Russia.
